We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsnespresso machinesteel beamshouston downtownturn down servicesoaking tubthe concierge loungehuge tvroom servicebeautiful hotelbars and restaurantslight railupgraded to a suitecar serviceluxury hotelvalet parkingupon checkhotel stay
Great hotel, courteous staff and amazing lobby. We were attending a concert at the Revention music center and were given a ride with their shuttle service (Porsche)! Great attendant with a friendly attitude! Hotel located a block away from several bars and eateries. Would definitely...More
Response from Magen P, Public Relations Manager at JW Marriott Houston DowntownResponded yesterday
Thank you for taking a moment to leave your feedback of your stay and experience with us. It's sounds like you had a really enjoyable time and were able to utilize our luxury car service during your stay. We so look forward to...More
This Marriott is modern and well appointed. The rooms are spacious and comfortable. Although the breakfast buffet was very understaffed, the food was fresh and plentiful and good. There was a problem with the ‘’taxi’ that they arranged to take me to the airport. The...More
Response from Magen P, Public Relations Manager at JW Marriott Houston DowntownResponded 3 days ago
Thank you for taking a moment to leave a complimentary review of your recent stay. I'm so happy to hear that over all your enjoyed your stay with our hotel. I'm sorry to hear about the taxi service but I'm glad to hear...More
I was very disappointed that I was charged an additional $50.00 to be on the club level, only to find out that the perks were only Monday thru Thursday. I was credited, but only after complaining excessively. Other chains provide much better club level amenities...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Magen P, Public Relations Manager at JW Marriott Houston DowntownResponded 5 days ago
Thank you for taking a moment to leave your feedback, can you please reach out to me via email for your reservation number? Our Executive Lounge is additional $40 for non Gold and Platinum members, and it is open 7 days a week....More
I had a very good experience at the JW Marriott Houston. Upon arrival I received a decent upgrade as well as some special touches waiting in my room for my girlfriend and I. It was very nice.
The staff was very friendly. The staff at...More
Thank Sebastian C
Response from Magen P, Public Relations Manager at JW Marriott Houston DowntownResponded 1 week ago
Dear Sebastian C,
Thank you for taking the time to leave us such a complimentary review of your recent stay with us. I'm happy to hear that you really enjoyed the comfort of your beds, the technology in the guest rooms, and our helpful staff....More
Infused with an edgy, contemporary style - a reinterpretation of what luxury should be - the 328-hotel allows guests to experience an undeniable sense of place. It is the Heart of Houston, beating to ...Morethe pulse of the city's commercial, cultural and entertainment epicenter. This is the JW Marriott Houston Downtown. Engaging the soul in the heart of Houston. Guests will discover an inspired SPA concept that favors simplicity over complex treatments and surroundings. All of our treatments are organized by four distinct benefits: renew, calm, invigorate, and indulge. And whether you’re fatigued from a long journey, or simply desire a well-deserved retreat, we offer a personalized spa experience that is as effortless as it is rewarding. The chefs and craft bartenders of Main Kitchen Restaurant draw inspiration from the local flavors and ingredients of Houston and Texas to present American comfort. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.