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Traveller (476)
Room & Suite (162)
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About

#29 of 540 hotels in Houston
Location
Cleanliness
Service
Value
Travellers' Choice
Infused with an edgy, contemporary style - a reinterpretation of what luxury should be - the 328-hotel allows guests to experience an undeniable sense of place. It is the Heart of Houston, beating to the pulse of the city's commercial, cultural and entertainment epicenter. This is the JW Marriott Houston Downtown. Engaging the soul in the heart of Houston. Guests will discover an inspired SPA concept that favors simplicity over complex treatments and surroundings. All of our treatments are organized by four distinct benefits: renew, calm, invigorate, and indulge. And whether you’re fatigued from a long journey, or simply desire a well-deserved retreat, we offer a personalized spa experience that is as effortless as it is rewarding. The chefs and craft bartenders of Main Kitchen Restaurant draw inspiration from the local flavors and ingredients of Houston and Texas to present American comfort.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Centre with Internet Access
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Business
Trendy
Languages Spoken
English
4.5
4.5 of 5 bubbles1,331 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The JW Marriott Houston Downtown is celebrated for its luxurious ambiance and personal touches that create a relaxing and classy environment. Guests consistently commend the hotel for its clean and spacious rooms, though there are occasional mentions of cleanliness needing a boost. While the central location is a hit for its convenience, a few travelers have concerns about the surrounding area. The hotel's service garners praise for its attentiveness, although some inconsistencies are noted. Amenities are a highlight, yet the value proposition is occasionally questioned due to unclear pricing.
Location
Central
Atmosphere
Inviting
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Outstanding
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travelfish wrote a review Apr 15
4 contributions
Michelle and Geno at the front desk were exceptionally welcoming after a long night of travel. I was accommodated quickly but never rushed. Michelle was also there for my checkout and was once again a pleasure. The room was spacious with a bathroom that exceeded brand expectations.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded yesterday
We're thrilled to have had the opportunity to welcome you to JW Marriott Houston Downtown. Your satisfaction is our top priority, and we're delighted to learn that our service and accommodations surpassed your expectations. It's fantastic to hear that Michelle and Geno at the front desk made such a positive impression on you. Our dedicated staff works tirelessly to ensure our guests have a memorable experience, so your recognition of their efforts means a lot to us. Thank you for sharing your feedback, and we eagerly anticipate the opportunity to host you again for many more enjoyable visits! Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CMKTravel99 wrote a review Mar 2024
Boca Raton, Florida21 contributions8 helpful votes
Amazing stay at JW Marriott Downtown Houston. This was my first time to Houston and I booked the JW Marriott due to its central location and modern rooms. Before I even arrived, Michelle as the front desk was amazing and proactively upgraded me to a club level room on the top floor. Hotel was very helpful with recommendations as well and responsive pre arrival. My room was ready early and check in was quick. While housekeeping didn’t proactively de feather my room as requested, they did so promptly right away after 1 call. Room was nice though placement of bathroom and tub is a bit odd. Housekeeping was great and came 2x daily; I loved the club lounge on the 11th floor and the breakfast and staff were amazing. Valet was always prompt. Only issue was that when I booked the room, I was told parking was $50 a night. When I checked in on app, it said $46 per night. At check out my bill said $52 per night, I was told they raised the parking and they would not honor the rate on my reservation email or what app said. That is the only reason this review is not a perfect 5 stars. Overall had an amazing stay and would definitely return again in Houston. Thank you to all the friendly staff as well!
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Date of stay: March 2024Trip type: Travelled with friends
Room Tip: Confirm ahead of time correct parking rate. Purchase club access, it is worth it. Elevators are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded 2 weeks ago
Thank you so much for staying at the JW Marriott Downtown Houston and for taking the time to share your feedback with us. We're delighted to hear that you had an amazing experience overall and that our central location and modern rooms met your expectations. Despite the confusion with the valet parking prices, we're thrilled that you would consider returning to JW Marriott Downtown Houston for another stay. We truly appreciate your kind words and look forward to welcoming you back for another outstanding experience. Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cassiephillips1 wrote a review Mar 2024
Little Rock, Arkansas2 contributions1 helpful vote
We purchased the concierge level 1 room - it was not worth the money. The room is decent with a nice tub but thats where it ends. The concierge lounge has almost nothing in it aside from some waters and sodas - we were told it had 24hr snacks. It had a handful of Chex mix and some tootsie rolls at 7pm. The lounge breakfast was scant and comparable food to a one star free breakfast hotel - powdered eggs. Some cereal. Oatmeal. Crappy coffee. Not worth the extra $.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded 4 weeks ago
We appreciate your recent stay at the JW Marriott Houston Downtown and for taking the time to share your review. Your feedback regarding the amenities provided in our concierge lounge is invaluable to us, and we are fully dedicated to resolving these issues to enhance the overall guest experience. We look forward to the chance of welcoming you back in the future, where we aim to deliver an exceptional stay that exceeds your expectations. Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennylynn King wrote a review Mar 2024
Huntsville, Texas222 contributions17 helpful votes
When we arrived we were warmly welcomed. It was as if we were family arriving home. The valet & front desk were so friendly & welcoming. Our room was literally spotless with an amazing view!! The lounge provided such a relaxing environment. The breakfast buffet was amazing. The food was hot & fresh. I can’t possibly say enough about the bar staff. Nada & her coworker were on point!! The service was prompt & with a smile. The drinks were amazing!! The spa has this lovely area where you can create your own bath salts or bubble bath. We had so much fun coming up with different scents. Lastly one must not forget Logan & shadow. Logan shuttled us around in shadow on several different occasions. His service was always prompt and professional. It’s so nice to have that available. Truly a wonderful weekend & we will most definitely be back.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded Mar 4, 2024
We're absolutely thrilled to read about your wonderful experience at the JW Marriott Houston Downtown! From the warm welcome to the spotless room with its amazing view, it sounds like every aspect of your stay exceeded expectations. We're particularly delighted that you enjoyed the unique offerings at our spa and the exceptional service from Logan and Nada. Your kind words mean the world to us, and we can't wait to welcome you back for another unforgettable stay! Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lo N. wrote a review Feb 2024
Charlotte, North Carolina12 contributions
Stayed here for my last 5 days of a 10 day business trip. 10/10 experience from the front desk, room service, housekeeping & the best team in the sales/events department. Nothing makes me happier than being able to stream Netflix and have a biscoff cookie after a long work day! Anytime I am in Houston, I’ll be back!
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded Feb 29, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your great review.  We're delighted to hear that you had a fantastic experience during your recent stay with us. Providing exceptional service to our guests is our top priority, and we're thrilled that our front desk, room service, housekeeping, and sales/events teams all contributed to making your stay memorable.  Knowing that you plan to return whenever you're in Houston is the highest compliment we could receive, and we can't wait to welcome you back for another outstanding stay! Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stuart H wrote a review Feb 2024
1 contribution1 helpful vote
This hotel has a sound proof problem between the lift, the staff service door, tram passing by which generates a rumble and a frequent honk from the driver (to avoid pedestrians) I was also subjected to valentine day screams and room music from neighbouring rooms which at 0218 is no longer funny
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded Feb 15, 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your insights into the challenges you faced with the noise disturbances.  We understand the importance of ensuring a peaceful environment for our guests and will take proactive steps to address these concerns. Your insights are valuable to us as we strive to improve the quality of our accommodations. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cavalier1994 wrote a review Jan 2024
Bethesda, Maryland125 contributions15 helpful votes
Well appointed and classy hotel space in a great downtown location. Check in/out was efficient and front desk staff was courteous making sure I had no questions. Valet parking attendants also were friendly. The gym on the 11th floor was impressive, lots of space and free bottled water and cool towels in addition to the ample equipment. Enjoyed the bathrobe and slippers and the bed was quite comfortable. This is a premium Marriott hotel so it can be pricy. I’m happy to have stayed here in a standard room and no complaints overall.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded Jan 22, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your positive review. We're thrilled to hear you enjoyed our well-appointed hotel in a great downtown location. Your compliments on the efficient check-in/out, courteous staff, and impressive fitness center are appreciated. It was a pleasure having you as our guest, and we look forward to welcoming you back for another amazing stay in the future! Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anthony S wrote a review Jan 2024
Miami, Florida682 contributions161 helpful votes
Really enjoyed my stay here. Very nice, updated, comfortable and spacious room, and the restaurant was outstanding. Jaylen and Alex were both extremely hospitable, gracious and helpful. Wish I could remember the name of my server because he was also excellent. I have to get a couple of recipes from the chef because dinner was really, really good. Will definitely stay here next time I’m in Houston.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded Jan 9, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your kind words. We're delighted to hear that you enjoyed your stay and found our rooms comfortable and spacious. It's also wonderful to know that our restaurant exceeded your expectations. We look forward to welcoming you back on your next visit to Houston! Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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IntrepidTravellersOZ wrote a review Jan 2024
Brisbane, Australia426 contributions134 helpful votes
Good location, nice layout but challenging disabled access room. The toilet is very low and the grab bar very high. The height of the bed in a wheelchair accessible room was ridiculous. We enjoyed room service breakfast and had a lovely dinner in the restaurant albeit it was very cold near the window. The location of the hotel was fantastic for our stay.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Room # 716 is the wheelchair accessible room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded Jan 8, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review. We’re pleased to hear that you enjoyed your overall experience. We truly appreciate your honest feedback and are looking into your suggestions to ensure that the ADA rooms are comfortable and convenient. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back. Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark S wrote a review Nov 2023
2 contributions
Beautiful hotel in the Galleria area of Houston…great shopping, restaurants. The rooms are nicely appointed and the staff made you feel at home from checkin until checkout. I especially want to thank and acknowledge front desk agent Kierra…very friendly, great smile, you can tell that she loves her job. Look forward to my next trip to Houston.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded Nov 28, 2023
Thank you so much for taking the time to share your experience at our hotel. We appreciate your kind words about our rooms and are thrilled to hear that our staff, especially Kierra at the front desk, made you feel at home. We're also thrilled to hear that you enjoyed the beautiful surroundings and found the shopping and restaurants to your liking. We look forward to welcoming you back on your next trip to Houston! Best Regards Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$396 - C$695 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
328
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW Marriott Houston Downtown - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about JW Marriott Houston Downtown
Which popular attractions are close to JW Marriott Houston Downtown?
Nearby attractions include Magic, Music, & Mayhem (0.5 km), Houston Symphony (0.3 km), and Pete's Dueling Piano Bar (0.5 km).
What are some of the property amenities at JW Marriott Houston Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Houston Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Houston Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Houston Downtown?
Yes, parking is available to guests.
What are some restaurants close to JW Marriott Houston Downtown?
Conveniently located restaurants include Pappas Bros. Steakhouse, Flying Saucer, and Frank's Pizza.
Are there opportunities to exercise at JW Marriott Houston Downtown?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at JW Marriott Houston Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott Houston Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott Houston Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.