We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviews nespresso machine steel beams houston downtown turn down service soaking tub the concierge lounge huge tv room service beautiful hotel bars and restaurants light rail upgraded to a suite luxury hotel car service valet parking upon check hotel stay
My wife and I celebrated our 34th Anniversary (Nov 10) and her birthday (Nov 11) at the Houston JW Marriott Downtown on November 11, 2018. I can't begin to thank the Houston JW Marriott Downtown staff enough for our stay there. The front desk, shuttle...More
Stayed 1 night here to celebrate a friend's birthday. Had a Corner King Suite with the soaking tub. I have stayed here previously and I must say it just gets better with each stay. The attention to detail, the room being immaculate and ready at...More
1 Thank stephenm233
Response from Magen P, Public Relations Manager at JW Marriott Houston DowntownResponded September 26, 2018
Thank you so much for taking time out your day to leave us such a thoughtfully worded, complimentary review of your stay at The JW Marriott Houston Downtown. We are so happy to hear that you have stayed previously with us and each...More
We got married this weekend and chose this hotel to stay at. We could not be happier with our stay! Everything was perfect! Customer service was phenomenal and the executive lounge is perfect for breakfast and recovering from the previous night 😁More
Response from JWHoustonDwtn, Public Relations Manager at JW Marriott Houston DowntownResponded 2 days ago
Thank you for choosing the JW Marriott Houston Downtown as your wedding night home away from home. We are over joyed to hear that your stay with us was phenomenal and that you got to enjoy the lounge for breakfast the next morning....More
We drove from Dallas to Houston and arrived the afternoon of the Ed Sheeran concert. First, we had to wait an hour before our second room was ready. Then, after the concert, we were starving and wanted something to eat. The lady at the front...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Magen P, Public Relations Manager at JW Marriott Houston DowntownResponded 1 week ago
Thank you for taking a moment to leave us your feedback during your stay and experience with us. I'm sorry to hear that your experience was less than pleasurable. If you would like to hear from a manager please feel free to reach...More
Everything was perfect per usual Marriott standards. Staff were welcoming and put things right immediately. David in the concierge lounge went over and beyond to make me comfortable.
A 10 minute walk to the convention Marriott Marquis and convenient to good restaurants.