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MainStay Suites Texas Medical Center/Reliant Park is an excellent choice for travelers visiting Houston, offering apartment-style accommodations so you can have the comforts of home while you're away. We offer extended stay options for guests who are visiting Houston for a long stay. To make travel even simpler, we provide free shuttle transportation to the Texas Medical Center and local sites within three miles of the hotel. Rooms at Mainstay Suites Texas Medical Center/Reliant Park Hotel offer a flat-screen TV, a refrigerator, and a kitchenette. We also offer guests access to a laundry facility, an outdoor pool, and a fitness center. If you are driving to Houston Mainstay, free parking is available. Our MainStay Suites hotel is located in the heart of Houston, so you can easily access nearby attractions and businesses. Our hotel is conveniently located near Texas Children's Hospital and MD Anderson Cancer Center. You can catch the Houston Rodeo at NRG Stadium or visit the Houston Zoo or Museum District. If you’re traveling for business, we’re located near the George R. Brown Convention Center. If you are flying, George Bush Intercontinental Airport and William P. Hobby Airport are located less than 30 minutes away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The building was very modern and the room layout was really nice with the kitchenette. In particular, Cordell at the front desk was extremely polite, professional and helpful. We noted a slightly smokey smell in our room upon checkin and he immediately stopped what he was doing and offered to go freshen the room and grabbed a spray bottle! Excellent customer service, his manager should give him a raise!
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I evacuated from Hurricane Laura and was staying at another hotel on Old Spanish Trail when I saw the hotel and the rates listed on the hotel bus in the parking lot. I immediately checked out of my hotel and it was the best decision I ever made. The hotel was immaculate and the staff was professional. They checked on me every day and inquired about my well-being. The free breakfast was delicious and the housekeeping staff cleaned my room every time I requested it. I cannot say enough about this hotel. This will be my hotel every time I come to Houston.
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Date of stay: September 2020
Rooms
Cleanliness
Service
Room Tip:Â All of the rooms are good.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was very pleased with my room and accomadations The rooms are spacious and well stocked. Staff was very friendly especially Jeff, who went out of his way to make me feel comfortable. He was always very professional and friendly. Free breakfast was much appreciated with fresh coffee every morning
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They have mold throughout the building roaches and guest are smoking weed and cigarettes all day . The GM was hiring people that were homeless just to give them a job without checking credentials. They have hidden agendas men portraying to be women no maintenance so a/c is never fixed as well as the pool the walls and halls are stained and the have 3 housekeepers to maintain dirty laundry and the ceo Tonya Felts has no care for guest comfort just selling the rooms even when they have to be sprayed down before sell since they are t properly cleaned and I know this through first hand experience. All kinds of outside walk ins just hanging in the lobby it’s just filthy terrible do to person in charge Tonya Felts. And anyone can hire obviously which is safety concern
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
missing a dryer and smelled very dingy. I tried to call housekeeping to request a hair dryer and a couple towels as our room only had 2 towels for the whole weekend. There was no number to call housekeeping so we went to the front desk to inquire about getting these things. We spoke to Mahogany who seemed annoyed with our requests and said she’d let housekeeping know and they’d bring these things to our room shortly. An hour later we heard nothing so I returned to the front desk and again spoke to Mahogany who seemed exasperated that I was following up on my requests for these items. She opened the drawer on the side of her desk, handed me 2 hand towels and stated they don’t have anymore towels and all they working because we couldn’t even get a hair dryer, towels or follow-up from Mahogany. The next morning a different, helpful employee was working the front desk and was able to assist us and gave us the king bedroom suite that we had paid for. That room was very nice and we had no issues other than the elevators were out of order and we had to use the stairs. The hotel property/area seems dangerous, is unkept, has abandoned hotel cushioned chairs thrown in the back parking lot area, and the carpet in hallways has large brown, dark soiled sections. The stairwell is hot, dingy and the carpet looks as it hadn’t been cleaned in years. Pictures are included in this review. We will not stay here again.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I must say first thing, the room was clean. The staff was very friendly. We checked in after 8 pm and there was only one person working. She was getting it done, but it really is unfair to have her working by herself. That said, the placed smelled lived in, like old cooking oil. My door had a big gap between it and the hallway. The walls were thin. I could hear everyone's conversation at 3 in the morning.... my neighbors were night owls.
The kitchenette had 2 burners, a dishwasher, refrigerator, microwave, and small sink.
There weren't any outlets near the bed to plug in my chargers. There is definitely an outlet shortage. I had to use the one in the bathroom. There was one near the couch. I counted 2 available. Most were occupied by the lights of the nightstand. The nightstands did not have an outlet, which I was expecting.
The bathroom sink would not drain.
The roaches were the deal breaker. I just couldn't. We were supposed to stay 2 weeks, I only lasted 1 night.
It is a good deal for the price if you are on a budget. It was roughly $60/ night. I was in town to help with the water crisis and didn't book this hotel. My teammate was suspicious based on the photos on line, but we thought we would check it out regardless.
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Date of stay: February 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cordell was a great representative, very helpful and resourceful. We had forgotten to include a charge unit for our phones and when we inquired, he looked and was unable to find one. Not to be dissuaded, he told us he had a personal one that we could borrow for the evening. Because we were scheduled for several hospital appointments the next day, having a phone that was workable was of paramount importance. Without his help this would not have happened. You are fortunate to have a person of this caliber on your staff. He is management material and should be recognized as such by your organization or he will surely find this opportunity with someone else.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My experience coming here was really well. I came here to celebrate with my family and when we needed something the front office was friendly and made sure we got everything we needed. Also, one of the workers Cordell really held out me and my family out when we needed things and to make the best of our experience. I’m grateful to share my experience with my family here.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They only have 2 luggage carts. We have stayed here multiple times, and more than half the time, there is no cart available when we are checking in or out. My wife and I both have serious medical conditions that require us to carry A LOT of baggage. Neither of us get around very well anymore, so the luggage cart is a huge issue for us. None of the staff have been very helpful. Otherwise, it is exactly what we need. The rates are reasonable and the full kitchen is a real cost saver.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Friendly service from friendly people. This is a good short-stay place.It is safe, clean, and somewhat affordable. The suite location is also an asset for anyone who has medical appointments or any kind of business in TMC.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We do have a shuttle that runs to NRG. Shuttle hours are Monday through Friday 7am to 9pm Saturday and Sunday 9a to 4pm. Shuttle runs ever hour on the hour dropping off medical patients first.
We do have a complimentary shuttle to the Med Center and anywhere within 3 miles of hotel. Shuttle runs every hour on the hour , M-F 7am to 9pm and Sat and Sun 9am to 4pm.
There are more places to choose from in the Houston area.
PRICE RANGE
C$113 - C$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mainstay suites texas medical center/reliant park hotel houston, houston mainstay, mainstay suites houston
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
89
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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