Courtyard by Marriott Houston Brookhollow

Courtyard by Marriott Houston Brookhollow

Traveller (58)
Room & Suite (36)
Courtyard by Marriott Houston Brookhollow
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Fully refundable before Sat, Jun 1
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C$128
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

3.5
#230 of 538 hotels in Houston
3.4 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.6 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
Languages Spoken
English
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Children's television networks
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Wine / champagne
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Hotel links
Special Offer:Earn points toward free nights.

Location

2504 North Loop West, Houston, TX 77092
209Reviews2Q+A36Room tips
Traveller rating
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Detailed Reviews
mshbnyehud wrote a review Feb 2023
Dallas, Texas1,151 contribution522 helpful votes
4.0 of 5 bubbles
I was greeted immediately on arrival and checked in quickly and efficiently. My room was a standard old style Courtyard bedroom. The HDTV was surprisingly small in comparison with other Courtyard properties I've stayed in recently. Everything was very clean, and the bed was quite comfortable. For the price paid on my particular visit (Senior Rate) the value was more than adequate. Free parking makes a difference. The hotel on my particular stay was quiet.
Read more
Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anthony S wrote a review Mar 2024
6 contributions1 helpful vote
3.0 of 5 bubbles
The hotel was okay overall. It was odd that rooms had a refrigerator and not a microwave. The shower also did not drain efficiently and water pooled when taking a shower. The rooms and property were generally clean and well kept. Did not try the breakfast or visit the on site restaurant.
Read more
Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4281CarolG wrote a review Dec 2021
Los Lunas, New Mexico322 contributions119 helpful votes
4.0 of 5 bubbles
Finding the hotel was a little tricky but I finally figured it out. Did try the Bistro for breakfast and the food was very good. Location was perfecta s it was near many restaurants and shops. Easy access to the freeway
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Date of stay: December 2021
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from K W, General Manager at Courtyard by Marriott Houston Brookhollow
Responded Jan 10, 2022
Thank you for your kind review. We appreciate you taking the time to review our hotel.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan K wrote a review Oct 2020
Stonington, Connecticut104 contributions92 helpful votes
1.0 of 5 bubbles
This 4 night stay reminds me of stays in "hotels" in the former Soviet Republics in Central Asia. The place sort of looks like a hotel, and has a Marriott Courtyard sign next to the highway; however, it just doesn't pull it off, especially the plumbing (bathtub doesn't drain, water pressure weak, shower faucet at wrong end of tub,night timer switch doesn't work, blah, blah, blah ). The view out Room 208 is one of the more ugly views offered in the name of hospitality, however, the drapes that don't quite close all the way permit the high mast Interstate highway lights to double as a nite-light.
Supplies are limited; stock up at the desk. Don't get any cold food from the pantry: There's no microwave.
No detail is too small to be enthusiastically ignored. Trash is not removed from your room during your stay, so the management has thoughtfully provided tiny, tiny waste cans that quickly overflow.
Read more
Date of stay: October 2020
2.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Room Tip: Stay elsewhere.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CYBrookhollow AGM, General Manager at Courtyard by Marriott Houston Brookhollow
Responded Oct 6, 2020
Thank you for staying with us during these unusual times. We thank you for the feedback, as it allows to see where we can better ourselves during these times. Rest assured we will use this as a training opportunity for our hotel. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PaulBiri wrote a review May 2021
San Antonio, Texas, United States99 contributions39 helpful votes
1.0 of 5 bubbles
We chose the Marriott Bonvoy experience for their updated bathrooms and specifically their high end mattresses and bedding. This property even had advertisements in the Lobby (and on the receipt at check out) promoting their mattresses and pillows for sale. Turned out to be boilerplate signs.
Nothing on the website or in booking notified us but this hotel did not have any of the upgrades that Marriott Bonvoy promotes as their standard. Instead we found an ugly room and dismal bath with a cheap, thin uncomfortable bed with sub standard pillows.
When we asked about it at the front desk, the agent didn't look up from her monitor and just said no they didn't have the upgrades, that this was just a franchise and the owner had never invested in the advertised amenities.
No one cared, find another place, this one is disgusting at both service and amenities.
Read more
Date of stay: May 2021
2.0 of 5 bubblesValue
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Find a different hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from K Weathersby, General Manager at Courtyard by Marriott Houston Brookhollow
Responded May 27, 2021
Thank you for your response PaulBiri, I apologize on behalf of everyone at our hotel. We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Omega P wrote a review Feb 2021
1 contribution
5.0 of 5 bubbles
Rosa at your Front Desk is one of the most friendly and helpful staff members I have met in quite a while. She was always willing to help with whatever I needed. As COVID has decreased some customer service at hotels, Rosa still went out of her way to get me extra towels and other amenities. I think she really cares, and that means a lot as I am a frequent business traveler. I will return to this property again, and look forward to the great Customer Service!
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Date of stay: February 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Great Customer Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from K Weathersby, General Manager at Courtyard by Marriott Houston Brookhollow
Responded May 27, 2021
Thank you for your response omegap2021, We appreciate your review and we will share your response with the team.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan K wrote a review Nov 2021
Stonington, Connecticut104 contributions92 helpful votes
1.0 of 5 bubbles
The owners of this Starwood property have let it run down since I was last here about two years ago. The employees remain cheerful, friendly, and incompetent. The management has become uncaring and absent.

No hot water at 6 AM. The pitiful 'exercise' room is missing its free weights and the elliptical machine is broken; there's no upper body machines. Repeated, polite requests to have have the room cleaned are ignored. The bathroom ceiling looks like out is about to fall in. Even an inside courtyard room is full of highway noise from the massive interstate just outside.

There is an atmosphere of seediness, or third-world plumbing about the place; indeed, I can hear the water running in some piping, which it does all night, as I type this.
Read more
Date of stay: November 2021
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Avoid room 270.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from K Weathersby, General Manager at Courtyard by Marriott Houston Brookhollow
Responded Nov 19, 2021
Thank you for taking the time to review our property, we appreciate all feedback. Thank you for staying with us during your time in Houston.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Da’Yana C. wrote a review Jul 2021
1 contribution1 helpful vote
1.0 of 5 bubbles
This has been a review 7 MONTHS in the making. I stayed at this Houston location in January while on travel for my job. I will NEVER stay here again. Aside from me having issues with the the HVAC in my room and having to be the customer service thus far has been horrendous. I have a charge of $142.74 on my credit card statement that has yet to be explained. I’ve called the hotel several times (at least twice a month) and each time I’m told the same thing.. “it’s an authorized hold for the nights you stayed” which to makes sense except for the fact that it was never removed. Here it is July and I have yet to hear from the manager Rosa who I’ve been told numerous times I would be hearing from. My bank cannot do anything for a authorized hold other than dispute the charge to no resolve. Kerston Weathersby you will be hearing from me directly because this has been ridiculous.
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from K Weathersby, General Manager at Courtyard by Marriott Houston Brookhollow
Responded Oct 14, 2021
Hello, Thank you for you honest review. I am sorry about your inconveniences and assure you this will be taken care off. Our sincere apologies.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MarkNiagara wrote a review Feb 2023
Miami, Florida224 contributions112 helpful votes
5.0 of 5 bubbles
The rooms here are a bit dated with small TVs but it was comfortable with our king sofa room having lots of space inside. The view of the courtyard with the pool is really nice.

Excellent service all around. Everyone we came in contact with was super friendly here and wanting to make you feel right at home. From the front desk to the dining area, everyone greeted us with a smile and took care of us perfectly. Hats off to this wonderful team of individuals.
Read more
Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Expedition138451 wrote a review Mar 2021
1 contribution
5.0 of 5 bubbles
I would like to give a huge thank you to Rosa at the front desk for her outstanding service!!! She was outgoing and always cheerful and helpful!!! We need more people like her working the front desk. There was a big group of us staying there for a Vaquero Event and she always went out of her way to say hello to all of us and make sure all our needs were being met. Thank you Rosa. Hope to see you next year.
Steven Bernal
Los Angeles California.
3/15/2021
Read more
Date of stay: March 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from K Weathersby, General Manager at Courtyard by Marriott Houston Brookhollow
Responded May 27, 2021
Thank you Expedition138451 for your kind review. Rosa is a gem and I will ensure she sees your response.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from CYBrookhollowGM
Houston, TX
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building, the most common complaint about our bathrooms is that they are smaller than those built in hotels currently. The tile mentioned in the picture was from one of our accessible rooms, and is not in any other room. And, that room tile has been replaced since the picture was taken. I can understand your question about reviews, but it is the nature of reviews that negative reviewers are more likely to post their experiences and opinions. Since completion of our renovation, our guest service scores are up over 20% year over year. We should solicit more reviews to insure the good outweigh the bad reviews, so thank you for bringing this to my attention. If there is anything else that you would like to know, or if I may be of further assistance, please feel free to contact me directly at 713-688-5001. Thank you for your question! Chris Pomilla, General Manager
Charity M wrote a tip May 2023
1 contribution
1.0 of 5 bubbles
"Don’t stay here. "
Read full review
Rashaka B wrote a tip Mar 2023
1 contribution1 helpful vote
1.0 of 5 bubbles
"Do not stay poolside - Noisy when guests are there"
Read full review
matthewJL1965 wrote a tip Aug 2022
Detroit, Michigan93 contributions52 helpful votes
5.0 of 5 bubbles
"I question lot security. I would bring valuables into my room."
Read full review
Paolo wrote a tip Jan 2022
Las Vegas, Nevada1 contribution1 helpful vote
2.0 of 5 bubbles
"Check your room for mice."
Read full review
Jonathan K wrote a tip Nov 2021
Stonington, Connecticut104 contributions92 helpful votes
1.0 of 5 bubbles
"Avoid room 270."
Read full review
Not the right property for you?
There are more places to choose from in the Houston area.
PRICE RANGE
C$131 - C$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott houston brookhollow hotel houston, houston marriott, houston courtyard
FORMERLY KNOWN AS
Courtyard Houston Brookhollow
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
197
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Courtyard by Marriott Houston Brookhollow - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Courtyard by Marriott Houston Brookhollow
Which popular attractions are close to Courtyard by Marriott Houston Brookhollow?
Nearby attractions include Burlington (1.1 km) and Little Thicket Park (1.2 km).
What are some of the property amenities at Courtyard by Marriott Houston Brookhollow?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Courtyard by Marriott Houston Brookhollow?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard by Marriott Houston Brookhollow?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Houston Brookhollow?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard by Marriott Houston Brookhollow?
Conveniently located restaurants include Demeris Bar-B-Q, Juanita's Mexican Restaurant, and Valencia's Tex-Mex Garage.
Are there opportunities to exercise at Courtyard by Marriott Houston Brookhollow?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Courtyard by Marriott Houston Brookhollow?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard by Marriott Houston Brookhollow offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Courtyard by Marriott Houston Brookhollow?
Many travellers enjoy visiting Bayou Bend Collection and Gardens (5.8 km), Rienzi Mansion (6.3 km), and Washington Cemetery (7.2 km).
Is Courtyard by Marriott Houston Brookhollow accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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