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All reviewssliding closet doorslept really wellspecial shoutbreakfast and dinnergreat hotel and staffstayed at the marriotttv channelsquiet roomstayed for one nighttoilet paperfitness centeroutdoor poolevery staff memberhouse keepingcorner roomfirst floorexcellent customer service
This is an old hotel without updated.
The price is very cheap in Houston area.
Close to IAH.
You pay for what you get, not surprise by the value of the price but clean and adequate.
Good for business trip travelling with budget.
Stayed here with baseball team. Rate was $80 - not bad. Rooms clean and staff is nice. This is an older outdated hotel. Popcorn ceilings. Under window unit AC. Beds are on the firmer side. I suppose it's in a safe part of Houston. We...More
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 24 July 2017
Thank you for your review, and for noting our cleanliness and friendly staff. Our location does allow quick and easy access to all of the best the City of Houston has to offer. We look forward to hosting you on future trips to Houston! Chris...More
Spent one night on business last week. While the hotel is already renovated with the new colour scheme, but the room was looking tired. Paint is flaking off the bathroom ceiling, wall was razor thin. I could hear the person next to me on the...More
The staff here is just exceptional! We arrived late on a Saturday, after eleven hours in the car with a cranky two year ago old - three generations of exhausted women! From Rosa and Ms. Alexander at the front desk to the young woman who...More
This was a great place to stay for me, considering I was on a business trip and didn't have my family. It's not an area you would want to be walking around especially after dark, but it's not a TERRIBLE area. There are a lot...More
Response from CYBrookhollowGM | Property representative |
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building... More
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building, the most common complaint about our bathrooms is that they are smaller than those built in hotels currently. The tile mentioned in the picture was from one of our accessible rooms, and is not in any other room. And, that room tile has been replaced since the picture was taken. I can understand your question about reviews, but it is the nature of reviews that negative reviewers are more likely to post their experiences and opinions. Since completion of our renovation, our guest service scores are up over 20% year over year. We should solicit more reviews to insure the good outweigh the bad reviews, so thank you for bringing this to my attention. If there is anything else that you would like to know, or if I may be of further assistance, please feel free to contact me directly at 713-688-5001. Thank you for your question! Chris Pomilla, General Manager
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"ask for a room facing the courtyard/pool, away from 610"