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Courtyard by Marriott Houston Brookhollow

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146 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Palmerton, Pennsylvania
Reviewed 8 January 2017

I don't usually patronize a Courtyard because everything costs money including breakfast but we thought as Platinum members, we might get some perks. Not so, but no matter because it was close to the place we wanted to go that evening. The hotel was clean and upscale as most Courtyards are.

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Helpful?
Thank babs12858
Akron, Ohio
Reviewed 28 December 2016

Checked in for three nights and had two rooms. I am a gold member and requested additional towels and toiletries. Request was not met. Was here for a wedding and needed to take multiple showers. One room had a horrible blood stain. When I reported, the front desk said it was hair dye. Even if it had been, would you...

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Thank Judith K
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to complete your review. The issues you experienced are not what your, or our expectation of service and product are, and we have already taken steps to insure correction. Prior to your arrival, carpet has been secured for replacement but has not yet been received. We have reviewed our processes and where we failed...

Reviewed 13 December 2016 via mobile

I have stayed here 1 or 2 times each year. It is a solid value and convenient to NW Houston area for business folks. Courtyard is solid Marriott brand. Convenient good food can be found of TC Jester and Shepard just south of 610. 5 minutes away. Lots of good options.

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Thank Tom B
Manchester, United Kingdom
Reviewed 10 December 2016

Although not in the most salubrious area of Houston this hotel is close to a few eating options, filling station and a shop. Not to mention a drive-thru ATM! My room was large and the on-site Bistro was a pleasant place to be talking with other travellers, the evening went quickly. Food and beer prices were reasonable and the food...

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Thank Bob P
Dallas, Texas
Reviewed 7 December 2016

I decided on this hotel last minute after Thanksgiving. I used the mobile check in option and my room was ready pretty early. I arrived at the hotel and the front desk rep was so friendly and cheerful. She checked my in right away but got to the door and the key didn't work. Not an issue, it happens. The...

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Thank StefanTC
Reviewed 18 November 2016 via mobile

Amazing service and wonderful bar ladies. Keep up the good work and customer service with a smile. Thank you all for making it comfortable and accommodating. Fresh towels and linen and new supply of goodies every am

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Thank kship226
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking time to complete a review of our property, and for the kind comments about our customer service. We work hard to earn our guests' business and make them feel at home. We hope to see you on future trips to Houston! Chris Pomilla, General Manager

Lubbock, Texas
Reviewed 14 November 2016 via mobile

After having a rough start in Houston at another hotel, Courtyard Brookhollow has been nothing but amazing to us! The sales director Stephanie was so sweet. Every experience with an employee from the front desk, the bistro, and housekeeping has been over the top service! We have been staying here for almost a week and will be here another week...

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Thank LubbockTxWoman
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you very much for your kind review of our hotel! We know that every hotel is just a building and that the people often make the biggest difference in the guests' experiences. Chris Pomilla, General Manager

Reviewed 13 November 2016 via mobile

I was surprised when I got to the hotel. I was very clean. The breakfast was much better than I expected. My rate through trip advisor qas much lower than the normal rate. I recommend it. Good location. Check out The Galleria Mall if you visit.

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Thank Steve C
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your review, and the points you highlighted in it. Cleanliness is a top priority, and our quick and easy access to the Galleria, Downtown, and all that Houston has to offer is a great feature. We look forward to being your home away from home on future trips to Houston! Chris Pomilla, General Manager

Austin, Texas
Reviewed 10 November 2016

I had to stay at this Courtyard for two nights for work and they were a breath of fresh air here. The front desk workers were so accommodating and helpful! The bistro worker Valencia was awesome! She made great food and was also very friendly and accommodating. I've had a great experience and would highly recommend staying here.

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Thank caseypolk
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for both taking the time to do your review, and for the very kind comments about our customer service and team members. I agree with you that they make all the difference, and have a genuine care for insuring our guests are happy, and I am very proud to work with them. We look forward to seeing you...

Reviewed 3 November 2016 via mobile

I stayed in this hotel for two nights for a business. Rosita was amazingly nice since the beginning, also the housekeepers they were super nice. They don't have room service though. But other than that it was a nice stay.

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Thank Grace C
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Rosa, Housekeeping, and all of our team members work very hard to take excellent care of our guests, and they were very proud of your very kind remarks and review. While we don't have room service in Courtyards, we are happy to offer Bistro to go option, having your order ready and packed to be taken to your room when...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 

Additional Information about Courtyard by Marriott Houston Brookhollow

Address: 2504 North Loop West, Houston, TX 77092-8901 (Formerly Courtyard Houston Brookhollow)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $99 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Courtyard
Houston Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard by Marriott Houston Brookhollow staff and other travellers.
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Questions? Get answers from Courtyard by Marriott Houston Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room facing the courtyard/pool, away from 610”
StefanTC, 7 Dec 2016 | Read review
“We had a first floor room with easy access from "F" entrance and no road noise”
mattcH5228EQ, 3 Sep 2016 | Read review
“Backside is less noisy but those rooms do have road noise too.”
TeacherDoris, 27 Jul 2016 | Read review
“Rooms on the north face T C Jester, a busy surface street. Generally quiet, loud vehicles can be heard.”
The_Real_Birdcatcher, 23 Jul 2016 | Read review
“Don't stay here”
JimP32778, 19 May 2016 | Read review
5 of 5