We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewssliding closet doorslept really wellspecial shoutbreakfast and dinnergreat hotel and staffstayed at the marriotttv channelsquiet roomstayed for one nighttoilet paperfitness centeroutdoor poolevery staff memberhouse keepingcorner roomfirst floorexcellent customer service
If you're a stickler for manners and professionalism, this may not be the place for you. The young lady that checked me in was way too unprofessional and there was no acknowledgment of my Marriott loyalty. Then she promptly proceeded to tell me that I...More
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 3 February 2017
I am very sorry that your experience in our hotel was not what you, or I, would expect in terms of service. We do train our team members to offer the 4 PM late checkout to all Platinum Marriott Rewards Members, and retraining on this...More
Nice location with plenty of restaurants around, my room was clean, service was friendly, check-in & out were smooth... My room also had a small fridge. Breakfast was not included, but the on-site bistro was great.
The rooms are very neat and tidy. Staff super friendly. We stayed for two days while house hunting. Very convenient location for the entire Houston North area. Great restaurants at every turn. The pool was the bomb!
Nice stay. The room was basic, but clean and comfortable. I only stayed for one night, so I didn't use most of the amenities, but I did eat in the cafe area for breakfast, and it was very good. The service throughout was excellent. Everyone...More
Place was good for the right price. Looks clean and staff was helpful. They have the usual accomodations like small refrigerator, tv and free wifi...They have swimming pool and fitness center. In house American Restaurant is open at 7:30 am for breakfast till 11pm and...More
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 19 January 2017
Thank you for your review, and the compliments on cleanliness and our staff! We appreciate your business, and look forward to hosting you on future trips to Houston. Chris Pomilla, General Manager
Response from CYBrookhollowGM | Property representative |
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building... More
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building, the most common complaint about our bathrooms is that they are smaller than those built in hotels currently. The tile mentioned in the picture was from one of our accessible rooms, and is not in any other room. And, that room tile has been replaced since the picture was taken. I can understand your question about reviews, but it is the nature of reviews that negative reviewers are more likely to post their experiences and opinions. Since completion of our renovation, our guest service scores are up over 20% year over year. We should solicit more reviews to insure the good outweigh the bad reviews, so thank you for bringing this to my attention. If there is anything else that you would like to know, or if I may be of further assistance, please feel free to contact me directly at 713-688-5001. Thank you for your question! Chris Pomilla, General Manager
Are you sure you want to delete this answer?
"ask for a room facing the courtyard/pool, away from 610"