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Courtyard by Marriott Houston Brookhollow

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Courtyard by Marriott Houston Brookhollow
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146 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard by Marriott Houston Brookhollow
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Showing 141: English reviews
Reviewed 26 October 2016

I was staying here with my 11 year old son. I asked to see the kids menu. The Bistro employee didn't look and handed me a regular menu, twice. Finally got the kids menu and ordered a kids french toast and fresh fruit for my son. God knows why, but she looked at me and proceeded to warn me and...

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Helpful?
Thank Sumit M
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

I am very sorry for the issue you experienced and that it was not handled correctly. We would never tell a guest “no” on a request, as powdered sugar is an easy item for us to provide. We do advise our guests ordering from the children’s menu that as a Marriott Standard, the sugar is not automatically put onto the...

Hong Kong
Reviewed 26 September 2016

A one-night stay on business, and this hotel was chosen based only on it's location. For a very reasonably priced business hotel, I was very pleasantly surprised (as a frequent national/international traveler, though I have limited experience/knowledge of the Houston market). Lobby/checkin was tidy, modern, and clean. The room had all the basics - clean as well. It looks like...

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Helpful?
Thank heehorse
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your review, and compliments on our cleanliness and updates made to the property. In 2014/2014 we completed a complete renovation of our rooms that included all new carpet and furniture. We agree that our property is a great value in Houston! Chris Pomilla, General Manager

Reviewed 10 September 2016

I stayed at this property for two nights. My main issues were 1> there were bugs in the room 2> there was no team in the room , when I asked , I was told to purchase it. I have been Marriott Elite Gold member for several years and thought this wasn't my best stay at Marriott property.

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Helpful?
Thank Kishore G
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

I am sorry for the experience you had in our hotel. We do offer complementary tea and coffee in the room, but only place coffee due to the infrequency of requests for tea. I am sorry that this was not correctly communicated, and we have conducted retraining with our team. We have also made tea more readily available to the...

San Antonio, Texas
Reviewed 3 September 2016

Staff was friendly, helpful. Room keys were ready and check-in was less than 30 seconds. Slept very well in comfortable bed. Blackout curtains that actually closed completely without a separate clip were great! Easy to use AC thermostat. Lights had been turned on for us; a nice welcome to our room. Newly refurbished room with comfortable bed. Convenient to freeway...

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Helpful?
Thank Matt C
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your business, and for your review! Your comments on our friendly staff and compliments on bed and room features are appreciated. Chris Pomilla, General Manager

Reviewed 29 August 2016

I stayed at this hotel for four nights last week and the staff and facility were first rate. I'm a paraplegic in a wheelchair, and on Saturday AM when I had a medical issue that needed immediate attention the staff (Laquetta, Marc & Rosa) jumped into action, got me to an ER in minutes, and the problem was solved before...

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Helpful?
1Thank Skip W
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We were very happy that you were well, and that we could offer quick assistance. We know that these types of issues can be made even more stressful when not at home, or in your home town, and take the well being of our guests as we would a member of our family. Thank you for your kind review and...

Reviewed 21 August 2016

While in Huston visiting Family. The wife and I stayed at this hotel for 3 night. I would stay again, staff was friendly and helpful. The room was nice and clean. This is an old hotel but very nice and quiet. They have bottle water for sale in the bathroom of your room, which is very over priced. There is...

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Helpful?
1Thank Arthur O
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you very much for your five star review! Everything we do is in an effort to earn your business by providing friendly and attentive service and clean, convenient home away from home. We hope to see you on future trips to Houston! Chris Pomilla, General Manager

Fort Collins, Colorado
Reviewed 27 July 2016

The staff who checked me in and out were awesome! I had a great sleep. I do travel with ear plugs and needed them for the road noise, but the bed and the temperature of the room were very comfortable and I got a great night's sleep! It was clean and had what I needed!

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Helpful?
Thank TeacherDoris
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you very much for your kind five star review! We appreciate your business and look forward to hosting you on future trips to Houston. Chris Pomilla, General Manager

Moore, Oklahoma
Reviewed 23 July 2016

Positives: Clean, comfortable, casual, good rate Negatives: few retail or dining options nearby, some road noise About 30 years ago, I travelled to Houston on business quite often. It's been a couple of decades since my last visit. This hotel was probably new about that time. They've done a credible job of keeping the facility up to date. I noticed...

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Helpful?
1Thank The_Real_Birdcatcher
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your very thorough review of our property, and while not new we are proud of the upkeep and investments made in the property to keep it in great shape. We use guest feedback to plan future capital investments, so thank you very much for the time and attention to detail you offered. We look forward to seeing you...

Reviewed 21 July 2016 via mobile

I am here in a business trip. The people in the front they always treat you very nice. The guys in the bistro are pretty good as well. They are always looking for you and they make sure you get everything for your breakfast. I will try to comeback whenever I have the chance to come to Houston.

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Helpful?
Thank Esteban G
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your review, and compliments on our friendly staff! Chris Pomilla, General Manager

Reviewed 20 July 2016

I just want to give a special shout out to Chandra Perry as she handled taking care of getting all my Briones Family a room this past weekend, even the ones that came in last minute. I also want to give a special, special shout out and thank you to ROSA RIVERA at the front desk. She was bilingual, which...

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Helpful?
Thank Venecia M
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your family trusting us with your special event! Rosa and Chandra are great examples of the care and service we provide our guests, and they were very proud of being mentioned in your review. We look forward to welcoming you back on future trips to Houston! Chris Pomilla, General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 

Additional Information about Courtyard by Marriott Houston Brookhollow

Address: 2504 North Loop West, Houston, TX 77092-8901 (Formerly Courtyard Houston Brookhollow)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $99 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Courtyard
Houston Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard by Marriott Houston Brookhollow staff and other travellers.
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Questions? Get answers from Courtyard by Marriott Houston Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room facing the courtyard/pool, away from 610”
StefanTC, 7 Dec 2016 | Read review
“We had a first floor room with easy access from "F" entrance and no road noise”
mattcH5228EQ, 3 Sep 2016 | Read review
“Backside is less noisy but those rooms do have road noise too.”
TeacherDoris, 27 Jul 2016 | Read review
“Rooms on the north face T C Jester, a busy surface street. Generally quiet, loud vehicles can be heard.”
The_Real_Birdcatcher, 23 Jul 2016 | Read review
“Don't stay here”
JimP32778, 19 May 2016 | Read review
5 of 5