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Doubletree Hotel Houston Downtown

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Doubletree Hotel Houston Downtown
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1,031 Reviews from our TripAdvisor Community

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Houston, Texas
Reviewed 3 days ago NEW

Stayed one night for the Rhythm and Blues race the next day. Hotel was fine. Be sure to check your bill when checking out. They had someone else's car parking fee on my bill. They quickly took it off when I told them it wasn't mine.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank johnD1674WS
Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 7 January 2017

We spent the night here so that we could be close to the New Year's party we were attending at the Petroleum Club. This is a great hotel to stay in downtown Houston for the price we paid. We loved checking in and obtaining our room key on our cell phones!!! We did go to the desk and while there...

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Helpful?
1Thank Gimmy1040
About Hotel's Favourite Review
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you so much for your feedback. I was particularly happy to hear that you experienced our digital key check in! I use it myself when I travel and you can't beat it for convenience and ease of use. Our goal is to exceed every guest expectation and it's nice to get feedback when we achieve that goal. I apologize...

State College, Pennsylvania
Reviewed 4 days ago NEW

Terrible all round. From waiting for 25 minutes to check in, to a very old room that has no internet service and no fridge, to an exceptionally noise and faulty AC .... very few things went well on our 6-day stay. Parking is good though, and the view from the 17 floor is great.

Review collected in partnership with DoubleTree by Hilton
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Thank AmrElnashai
Reviewed 4 days ago NEW

The location was difficult to navigate. The price price-value equation was not favorable. The amenities are scant; not sure if there is a pool or vending machines. There was construction, loud noise, and a pipe burst. My first impression was a messy carpet and dirty concrete. The bed was uncomfortable causing poor sleep and neck pain.

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Helpful?
Thank Wallie A
Houston, Texas
Reviewed 1 week ago

The room was dirty and sheets had not been changed since comforter had stains. The tub was dirty. On top of al that staff had an attitude because we didn't want that room. Staff was not professional at all.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Iriscar7
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for providing your valued feedback. I am so sorry that you feel that your accommodations did not meet your expectations. We strive each and every day, to provide a rewarding experience for all our guests. It's when we fall short of that goal, that I appreciate guest feedback most. I assure you that our staff is consistently recognized...

Louisville, Kentucky
Reviewed 1 week ago

Went for Super Bowl weekend. Weird floorplan as you enter to check in, you have to wheel your luggage up a step or two in order to check-in. Expected a King bed and got two double beds, but were they really double beds? They looked like slightly wider twin beds, so I took one and my husband took the other....

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Helpful?
Thank Coomsey
John-HiltonHelp, on behalf of the staff at Doubletree Hotel Houston Downtown, responded to this review

Dear Coomsey, Thank you for your review of our hotel. We are very sorry that you weren’t happy with your guestroom during your recent trip. We try to accommodate all reservations but occasionally we can’t meet every room request. As well, we’re sorry we didn’t provide the quality of amenities and service you deserved. We appreciate your feedback and if...

Austin, Texas
Reviewed 1 week ago

This hotel is a great location for downtown attractions, the aquarium, music venues and Memorial Dr. locations. The staff was friendly and helpful. The offer a free shuttle to various downtown locations.

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Helpful?
Thank Sharmhaynes
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

I appreciate you taking the time to provide feedback on your experience. Along with the places you mention, we are also very close to Discovery Green, the Toyota Center, Minute Maid Park and literally across the street from Sam Houston Park. We also provide complimentary transportation to and from the venues sports venues. What I appreciate most is your comment...

Salem, United States
Reviewed 1 week ago

Very clean, great location, easy to get to convention center/ discovery green, valet was great, shuttle service was clutch, breakfast was good, a little expensive, bar service was great. a good place to bring family

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kastinee2017
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

I am so pleased to hear that we were able to take care of you and your family while here in Houston. Out of all the wonderful comments you made, the most fulfilling comment was about our great service. This is what we strive to deliver, each and every time. I look forward to your next visit!

Somerset, Texas
Reviewed 1 week ago

Room was great. Service was fast and efficient. Told you the time and conference room I was in, they actually knew their business. Looking forward to coming back for the next conference meeting and the stay.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank N109LGwilliamb
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to provide such detail about your experience. We are excited to hear that you will stay with us again. After all, that's why we are here! I look forward to the next opportunity for us to be of service.

Hermosa Beach, California
Reviewed 1 week ago

I can't believe Hilton actually took my Diamond member pointsas compensation for this room that wouldn't be suitable even for a homeless person. Gross & disgusting are polite ways of describing the cleanliness, loud and ill-equiped to describe the room itself. Simply deplorable.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Richard G
John-HiltonHelp, on behalf of the staff at Doubletree Hotel Houston Downtown, responded to this review

Dear Richard G, Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered in your room, and we’re working with our team to ensure the situations don’t happen again. We will reach out to you shortly to further assist...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas St, Houston, TX 77002-4777
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: $147 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com and Travelocity so you can book your Doubletree Hotel Houston Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Houston
Houston Doubletree
Hotel Style:
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Houston Downtown staff and other travellers.
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Questions? Get answers from Doubletree Hotel Houston Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It can be a little pricey, so try and find a deal. There isn't much around so its like a treat to stay here and relax.”
 of 5 bubbles droods, 16 Jan 2017 | Read review
“Take advantage of the shuttle service for transportation to and from downtown Houston attractions and restaurants.”
  • View from room 1223.
 of 5 bubbles SolaTravelGirl, 8 Jan 2017 | Read review
“Get the Hilton App and check in early”
 of 5 bubbles Gimmy1040, 7 Jan 2017 | Read review
“Rooms were good.”
 of 5 bubbles super502002, 30 Oct 2016 | Read review
“Had a road facing room which was very quiet and right on a corner. Not a lot of lighting in the room”
 of 5 bubbles deirdrem142, 28 Sep 2016 | Read review
5 of 5