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DoubleTree by Hilton Hotel Houston Downtown

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Traveller (158)
Room & Suite (79)
Dining (4)
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Overview
  • Excellent36%
  • Very good30%
  • Average18%
  • Poor10%
  • Terrible6%
Travellers talk about
“allen center”(21 reviews)
“hobby center”(19 reviews)
“corner room”(34 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Houston Downtown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel Houston Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,281)
There are newer reviews for DoubleTree by Hilton Hotel Houston Downtown
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1,235 results
Traveller rating
415
367
236
133
84
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415
367
236
133
84
Show reviews that mention
All reviewsallen centerhobby centercorner roomvalet parkinghouston downtownvalet staffshuttle servicebusiness tripbreakfast buffetthe room was nicefree shuttlebusiness centerfitness centerenjoyed my stayconciergeproximityconference
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171 - 175 of 1,235 reviews
Reviewed June 1, 2017

Stayed for conference in May. The hotel needs some updating. I am ok with that but the cleanliness was not up to par. Carpets and furnishings could use a cleaning. Credit card scanner didn't work for days in the restaurant or bar. My room for...More

Thank Lesleygwen
Response from michael w, General Manager at DoubleTree by Hilton Hotel Houston DowntownResponded June 2, 2017

Thank you for your feedback. We sincerely appreciate and value feedback that allows to continuously look for ways to improve. I apologize that the cleanliness of your room did not meet your expectations. This is one area that we pride ourselves in, so be assured...More

Reviewed May 31, 2017

No free breakfast, no pool, no fridges in rooms, cranky incompetent front desk staff, computers going down for breakfast charges, screwed up my bill, no airport shuttle or offer to help get one for 8 people. Rooms need to be updated and shower has poor...More

Review collected in partnership with DoubleTree by Hilton
Thank N6390DEsarak
Response from michael w, General Manager at DoubleTree by Hilton Hotel Houston DowntownResponded June 2, 2017

Thank you for your feedback. Although we work hard to exceed the expectations of all our guests, it's when we fall short of that goal, that we appreciate feedback most. Please know that we have an attractive option that includes breakfast and you can upgrade...More

Reviewed May 31, 2017

I recently stayed here for 2 weeks on business. My stay overall was very nice. The room was clean and the bed very comfortable(this is extremely important to me). The house keeping staff was excellent as was the front desk,restaurant and lobby bar staff. My...More

Thank Kevin Z
Response from michael w, General Manager at DoubleTree by Hilton Hotel Houston DowntownResponded June 2, 2017

Thank you for your insightful and thoughtful feedback. I am happy to hear that overall that, although we did not meet our goal of exceeding your expectations, we were able to meet your expectations. I will definitely share your feedback with our food and beverage...More

Reviewed May 31, 2017

I enjoyed my stay at this hotel. The chocolate chips cookies were amazing and the breakfast was absolutely delicious. The staff were very friendly and courteous. My only problem with this hotel is that it is VERY DATED. The chairs in our room were so...More

Review collected in partnership with DoubleTree by Hilton
Thank jenniferhF1930AZ
Response from michael w, General Manager at DoubleTree by Hilton Hotel Houston DowntownResponded June 2, 2017

Thank you for your feedback. I particularly enjoyed hearing about your satisfaction with our staff, breakfast experience and of course the famous Doubletree Chocolate Chip Cookie! I am sorry to hear that some aspects of your stay, did not meet your expectations. We appreciate and...More

Reviewed May 29, 2017

Loved the location. The service was amazing and the front desk were great. The valet service ran smoothly from experiences at other establishments. The room was clean and I didn't feel the need to do additional cleaning or remake the bed.More

Review collected in partnership with DoubleTree by Hilton
Thank tamaralig
Response from michael w, General Manager at DoubleTree by Hilton Hotel Houston DowntownResponded June 2, 2017

WOW! Thank you so very much for providing such detailed and positive feedback on your stay! I will certainly share it with my team and we will celebrate exceeding your expectations! This is the experience we strive to deliver to each and every one of...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$119 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$119 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (158)
Room & Suite (79)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
annanidonnchadha
November 23, 2017|
AnswerShow all 4 answers
Response from Shelly M | Property representative |
you can always send a text to 832 271 4714 or contact the hotel directly at 7137590202
0
Votes
Btienda
September 6, 2017|
AnswerShow all 7 answers
Response from Militza O | Property representative |
Yes, we can store your luggage.
0
Votes
Amber R
June 29, 2017|
AnswerShow all 4 answers
Response from michael w | Property representative |
Yes
1
Vote
Room Tips
"bayou view rooms are the best"
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"Corner king suites was spacious and had a lot of windows"
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"Good location for downtown visit"
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"20th floor rooms looked nice, Although our room in 1706 was very good"
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