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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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360 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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Showing 339: English reviews
Dallas, Texas
Reviewed 30 September 2016

A/C did not work staff switch room, went to check out the newly assigned room before moving a/c did not work there either. Finally switch to room with great a/c only to find the hot water did not work in that room!! I had to take a shower in empty room across the hall as requested by staff. Met couple...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 211moore
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear 211moore, Thank you for sharing your review of your recent stay with us at DoubleTree Houston Galleria. We regret to hear of the challenges you experienced with the air conditioning and water temperature in your guest room during your time with us in Houston. This is an out of the ordinary situation to us and we have asked our...

Cedar Hill, Texas
Reviewed 28 September 2016

The Stay Was Pleasant. The location of the hotel was wonderful and the staff was great. Anytime that we are in the Houston area, we will definitely stay at the Double Tree Galleria hotel. I will have to try the restaurant on the next visit.

Review collected in partnership with DoubleTree by Hilton
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Thank andrearZ1465FF
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear andrearZ1465FF, Thank you for sharing your review of your experience with us in Houston. Our team is proud to read that you enjoyed a fantastic stay and were able to take advantage of our excellent location, just steps from the Galleria.We're excited that you plan on choosing accommodations with us on future visits to Houston and wish you all...

Reviewed 28 September 2016

I was visiting my aunt ,uncle ,and my cousin in Houston , They chose Double Tree by galleria from 25 years a go to stay in Houston , and from my 25 days stay i figure why they chose this hotel to stay in .The Front disk they are very helpful , and supportive . they are always happy to...

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Helpful?
Thank Mohmmad S
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Mohmmad S, Thank you for sharing your review of your recent experience with us at DoubleTree Houston Galleria. Our team is proud to hear of your memorable 25 day experience and the outstanding service you received from our team members. We're glad you enjoyed your time with your family members in Houston and look forward to providing you with...

Houston, Texas, United States
Reviewed 27 September 2016

This room was one of the nicest, cleanest rooms (beautiful decor) I've stayed in -- and the service was beyond compare! And, the food served via in- room dining is delicious. I will definitely be a repeat customer!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank TraceyV101
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear TraceyV101, Thank you for sharing your review of your stay with us at DoubleTree Houston Galleria. Our team is excited to read that you enjoyed an excellent experience and found our newly evolved accommodations to be cleanly and well appointed. We appreciate your compliments on our food and beverage offerings and are proud to hear that you plan on...

Reviewed 27 September 2016

Very clean, secure location with plenty to do in the area. We felt like honored guests and were treated well. Valet was quick and attentive. Everyone worked as a team. The area is in the Houston Galleria so there is tons to see, do and great places to eat. The rooms were isolated well so things were quiet and the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Brazilian S
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Brazilian S, Thank you for sharing your review of your excellent weekend getaway with us in Houston. We're pleased to read that you found great value in our newly evolved accommodations. Our team works hard to ensure all of our guests enjoy a memorable stay and your feedback on our performance is valuable to us. We see you were...

San Antonio, Texas
Reviewed 27 September 2016

I highly recommend the Double Tree by Hilton. From the initial check-in with the complimentary cookie to check-out. They are also reasonably priced. If you come across Pinky and/or Jerome, they will go out of their way to make your stay extra enjoyable.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jeanttehdz2
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Jeanttehdz2, Thank you for taking the time to write a review of your stay with us at DoubleTree Magnificent Mile. Once again, we are proud of our team members for providing you with fantastic service and meeting all of your expectations throughout your visit. We appreciate your recommendations to our future guests and look forward to welcoming you back...

Reviewed 27 September 2016 via mobile

Gladys at the front desk was a joy to work with. Had to leave town and visit Houston at the spur of the moment, and she set me up with all the essentials. Hotel room was good, but not memorable. The location was great, close by to several high end restaurants.

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Helpful?
Thank TxAggieTravler89
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear TxAggieTravler89, Thank you for sharing your review of your experience with us in uptown Houston. It's excellent to read that you received top of the line service from Gladys and were able to take in the countless options for dining, shopping, and entertainment in the immediate area. We look forward to your next visit and wish you all the...

Slidell, United States
Reviewed 26 September 2016

In my opinion, this is the best Hotel in Houston. You have a tremendous staff, professional, polite and customer focused. everyone from the housekeeping staff to the front desk to the valet are wonderful. I would stay at this property over all of the choices in Houston including other Doubletrees in the area. The remodel is great as well. The...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Mark B
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Mark B, Thank you for taking the time to share your review of your recent stay with us at DoubleTree Houston Galleria. We are proud to read that you found our accommodations to be the best in the Houston area and received outstanding service from our team throughout your stay. We appreciate your compliments on our updates to our...

Coppell, United States
Reviewed 26 September 2016

I will definitely be back. The staff was so friendly - they changed my corner room to a much nicer room without me even having to ask. They remembered me and my name in the morning, which really surprised me. Clean room, delicious food, nice bar area...everything you could hope for!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Dylan D
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Dylan D, Thank you for sharing your review of your excellent experience with us in uptown Houston. We see that we were able to provide you with an upgrade to your room and that our team provided you with outstanding service throughout the visit. We're glad you were able to take advantage of our food and beverage options and...

Greenville, South Carolina
Reviewed 25 September 2016 via mobile

I am a Hilton diamond member and frequent business traveler. This was one of the best all around hotels for business travel I have ever stayed. They paid great attention to all my needs and even called the room several times just to check in on men. All boils down to service.

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Helpful?
Thank GVL007
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear GVL007, Thank you for sharing your review of your recent stay with us at DoubleTree Houston Galleria. It's a pleasure to read that you enjoyed an excellent business travel experience with us at our newly upgraded hotel in the uptown Houston area. We have shared your praise with our team members and hope that we will continue to be...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $144 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Orbitz, Priceline, Booking.com, Hilton Hotels Direct, Travelocity, Hotels.com, HotelsforEveryone, TripOnline SA, Cancelon and getaroom.com so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#27 Luxury Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the Hilton Honors floors appears better.”
Kvapsen, 18 Apr 2017 | Read review
“Higher south side rooms are quieter away from the elevators.”
2846mat, 17 Apr 2017 | Read review
“Be sure to get a room on the backside of the hotel”
  • Mold in the tub area
  • Dirty Windows
  • Dirty Parking deck all weekend
atlcycle, 29 Mar 2017 | Read review
“Some are suites/others not.”
Tmcanally, 10 Mar 2017 | Read review
“Avoid rooms facing the freeway as they are a bit noisy.”
captakalra, 26 Jan 2017 | Read review
5 of 5