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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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278 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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Showing 263: English reviews
Germany
Reviewed 24 June 2016

I had a very nice stay. The reception staff was very attentive and friendly. I was given a large, two-room suite with plenty of space to relax. The bed was comfortable and A/C was quiet and worked well. My only negative comment is that the parking fee at the hotel was not listed in the booking information on the Hhonors...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Gregg K
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

thanks for the great feedback! we are happy to hear that you had a great stay. We do understand that the parking charges seem high, we want to assure you that they are in keeping with the other hotels in the area. Look forward to welcoming you again soon!

Calgary, Canada
Reviewed 22 June 2016

The hotel has a nice lobby and restaurant. Service is good for european standard. Location is a bit busy but accessible. Bathroom is quite large but could use an update. Avail the breakfast, buffett has nice selection.

Review collected in partnership with DoubleTree by Hilton
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Thank 580jacquelinev
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

thank you for your feedback - we appreciate your feedback especially as an international traveler.

Houston, Texas
Reviewed 22 June 2016

The doubletree is a hotel that provides a bed and a shower. On those fronts it met my expectations. The check in was as unremarkable as checking into a hotel should be. The room was large and the bed was comfortable. The staff was neither rude nore remarkably helpful. The "breakfast" was abismial. Do. Not. Buy. The. Breakfast. The galleria...

Review collected in partnership with DoubleTree by Hilton
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Thank scottbZ1991PF
Reviewed 22 June 2016

Excellent service from the reception desk but room service are bad. on the last day I requested to get paper cups before my chick out with more than hour, I left the hotel without any response from them.

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Thank Mohammed A
Bryan, United States
Reviewed 22 June 2016

Excellent hotel. Spacious rooms. We chose the romance package and it was excellent from the moment we walked into the hotel. The bed was amazingly comfortable. The pool was like it was seen in the advertised pictures. There were plenty of towels available in the pool area and the area itself was amazingly clean for a hotel pool.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kendall B
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

We are glad to have been a small part of your special time ! Our pool and deck is a very popular attraction. hope to welcome you back soon!

Houston, Texas
Reviewed 21 June 2016

Staff was terrible. Rude, unorganized, unprofessional. Hotel is very overpriced for the level of service you receive. Unless you enjoy being talked down to and having all your reservations messed up, don't stay at this hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank todda660
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. We’ve shared your feedback as we do with all our surveys and will use this to address the problems you mentioned. Thank you for alerting us, and we hope you’ll give us another chance...

San Antonio, Texas
Reviewed 20 June 2016

I was suprised at the new design and cool look. It really is different and not the double tree i expected. the rooms look more like what you see, say in vegas, very contemporary and you want to hang out in the room all day. The 50 inch LED ( I think that's the size) are new and nice to...

Review collected in partnership with DoubleTree by Hilton
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Thank projoseph
Reviewed 20 June 2016

Tub and sink plugged. I was finally able to pen the sink. Refrigerator not plugged in and no place to plug. Staff was nice all the way around but I was frustrated with the matters noted as I am (was) a semi-regular guest.

Review collected in partnership with DoubleTree by Hilton
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Thank WingTeton
Moscow, Russia
Reviewed 20 June 2016

So hard to drive out of the parking. Toll bar located in wrong place. You need to drive from self parking left, then 3 meters right and try to stay closer to toll bar to push the card. When you have big car it is not so easy - just not enough space for maneuver .

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Thank pav18
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for your feedback on the Parking Garage Exit. This is something we will definitely consider when we look a the exit gates in the future.

Antwerp, Belgium
Reviewed 20 June 2016

Clean hotel. For people who loves shopping, you are near the shopping center. Keep an eye on the wallet, because you can spend the whole day there. The people were very friendly and you feel comfortable. .

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Thank Traveller123_Belgium
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

The Galleria Mall does have something for every shopper! So yes, one can spend the entire day there. Especially convenient and short walk from the hotel to the Mall makes it tempting too. Thanks for the shout out regarding our friendly team. Hope to see you back soon.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $148 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Priceline, HotelsforEveryone, Travelocity and Booking.com so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#26 Luxury Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A suite if you can afford it.”
  • The lounge of the suite
 of 5 bubbles robertpD2422TZ, 14 Dec 2016 | Read review
“Rooms in high floors and the view to the back of the hotel”
 of 5 bubbles Hassan_Diaa, 11 Dec 2016 | Read review
“The suites are nice and come with kitchens, the higher floors are the best”
 of 5 bubbles ThumpJ, 5 Dec 2016 | Read review
“see notes in comments”
 of 5 bubbles 117mattt, 14 Nov 2016 | Read review
“Higher floors have great views of surrounding Houston area”
 of 5 bubbles P7302IDstevel, 11 Nov 2016 | Read review
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