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The lobby has obviously been updated, but that same thought needs to expand to the maintenance also. The room looks modern and open (we were in a single king room).
None of the internal room doors worked in our room. The entrance door and room...More
Hotel staff very customer oriented. Shuttle service to M.D. Anderson Hospital throughout the day. Special rate for M.D. Anderson patient's. Get two breakfast tickets per day for an additional ten dollars a day added to the room rate. Based on the normal cost of breakfast,...More
Thank Marty G
Response from Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center AreaResponded 5 February 2018
Thanks for staying with us. We appreciate the comments regarding our recent plumbing emergency and the actions of our staff as the issue could have been devastating if it wasn't for their quick and professional response. The water supply to one of our...More
Back in Houston to attend the Houston Stock Show and Rodeo and once again spending some quality time in the lobby bar after the rodeo events. The Holiday Inn does a great job with the lobby for the rodeo by providing boot shining, decor, and...More
Response from Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center AreaResponded yesterday
We appreciate your review of our hotel and you are correct we stay extremely busy over Rodeo with thousands of customers coming through our doors during that time. Anticipating the peak times of traffic is always the hardest part but we do our best and...More
We stayed for Houston Rodeo, staff was super friendly, room was very clean which was impressive to me due to the high traffic they receive during this time. You can walk out the back of hotel right onto NRG property. During our stay the HLSR...More
Response from Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center AreaResponded 1 week ago
Thanks for staying with us and for taking the time to share your experience. We experimented with the temporary fence last year for the Super Bowl and it really helps to manage the crowds as well as add another layer of safety for the...More
Great place, quite and close to everything. The rooms were very clean. Great food in the hotel. Control parking. Great staff and very friendly. The has service to M.D. Anderson..This saved me from driving there. Used this service it is very good.
Thank Robert E
Response from Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center AreaResponded 2 weeks ago
Thank you for staying with us and for taking the time to review your stay. We do our best to provide a clean comfortable room and friendly, helpful staff, it is nice to see that we accomplished that goal during your visit.