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Hotel/Room was fine however the staff are a joke. SO and I arrived around 9 p.m. on Feb 9th. We walked into the lobby and were stared down by the woman at the front desk and another male employee standing by her. They just looked...More
We requested early check-in and upon arrival were informed that they were unable to accommodate our request. They locked our bags up for us and the hotel shuttle took us to a nearby restaurant and when we returned, still 2 hours early they were put...More
Thank Leslie H
Response from Ashley B, Public Relations Manager at Holiday Inn Houston Hobby AirportResponded 5 July 2017
Thank you so much for sharing your excellent experience at the Holiday Inn Houston Hobby Airport with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.
Yes, I am aware this is not a 5 star hotel.
That aside... this hotel was decrepit. Someone told me it was hit by the storm - thus the reason for all the renovations.... but I stayed in a room that wasn’t hit by the...More
I hate this location was hit by the storm. It truly needs to be renovated. The elevators broke down during my stay. I was on the 6th floor. It was a very sad experience. You could still see where the water levels was from the...More
Thank Tyshia O
Response from IHGService, Guest Relations Manager at Holiday Inn Houston Hobby AirportResponded 1 week ago
Hi Tyshia O,
Thank you for posting a candid feedback from your recent stay with us. I was concerned to see your disappointment with the condition of our property due to the recent storm. I hope you understand that calamities happen and it takes time...More
The price was great and it was close to the airport. Otherwise there aren't a lot of reasons to stay at this hotel. There aren't fridges in the rooms. There is adequate parking. There is also a free shuttle that not only will take you...More
Response from IHGService, Guest Relations Manager at Holiday Inn Houston Hobby AirportResponded 4 weeks ago
Greetings from the Holiday Inn Houston-Hobby Airport, we appreciate the feedback. I'm sorry for the inconvenience caused by the lack of fridge in your guestroom. While most rooms do not have this amenity, our Executive Room types have fridges installed and, alternately, we...More