As mentioned in many reviews the Plaza needs a renovation. They’re working on it. We were lucky to get renovated rooms. Well done but also still a way to go for the whole place. Highlight of the hotel for me were the breakfast omelets cooked to perfection by the lovely lady cook. Worth mentioning is that this hotel is very popular by patients visiting the nearby hospital for cancer treatments.
I have been going to the Crown Plaza River Oaks in Houston for over two months straight and their shuttle Service is absolutely phenomenal. The drivers are so caring and helpful. The best experience out of the entire hotel! Leo treated us like family and was always on time and very accommodating!! Unbelievable service
Whilst we didn't stay over, we attended a Masquerade Ball in the Windsor Room, hosted by Harris Health System. Around 225 people attended. The Windsor room was tastefully decorated, the staff were extremely good and efficient. The food was very good, catering for the vegetarian and meat lovers. The restrooms were tidy.
I spent two days at the Crowne Plaza for a business conference. The hotel is old and worn. For example, there’s a City of Houston health department notice posted officially closing the pool. And the common area men’s room has nonfunctional equipment- one urinal covered with a plastic bag. The conference facilities are decent. Sound equipment worked, AV equipment worked, etc. WiFi was adequate. Food: Catering was decent. Breakfast included eggs, sausage, bacon, potatoes, etc. The sausage was good but the potatoes were not. Lunch catering was pretty good with chicken breast, mashed potatoes, green beans, etc. Staff: Staff seemed generally pleasant but not outgoing. Bar: There’s a restaurant and bar. Had a manhattan at the bar, and it was decent- not bad, not great, just…
I came for the day for a conference. I was not staying at the hotel. This hotel hotel is old and really showing its age. It needs a refresh bad. The conference area carpet is very dirty and old. The conference provided buffet lunch catered by the hotel. The chicken was dry, but the beef was tasty. The salad greens were dry and old looking. Be careful leaving the facility, the rose bushes block the view if you are not in an SUV. The cars drive so fast you will get hit.