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Holiday Inn Houston SW - Sugar Land Area

54 reviews
#329 of 518 Hotels in Houston
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Traveller (13)
Room & Suite (10)
Dining (3)
Overview
  • Excellent25%
  • Very good36%
  • Average18%
  • Poor3%
  • Terrible18%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3.0 Star Hotel
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Rooms
Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (54)Write a Review
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All reviewsthe holiday innsouthwest freewayconvenient locationfree breakfastrecommend this hotelclean roomsfront desk stafflobbysugarlandscooperativeinnscarpethousekeeping
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1 - 5 of 52 reviews
Reviewed 6 days ago

The hotel was conveniently located for our travel needs, right at the intersection of the Sam Houston Tollway and 59. Parking was easy, the hotel was clean, and the front desk staff were attentive. Lots of amenities with an indoor pool and attached restaurant. (Although...More

Thank Jacquelinjames
Hotel's Favourite
Reviewed 30 March 2017

We were there for US cricket team trials, they look after us very well, I must recommend this hotel yourself and group, nice breakfast and well versed staff. Location is next to major highway, restaurants are nearby.

1  Thank MUJTABA1967
Response from Joelhey B, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land AreaResponded 31 March 2017

Dear Mujtaba1967, We are delighted to here your compliments and glad to know that you have enjoyed your stay with us! We look forward on having your team again soon! Sincerely, Joelhey B. Guest Services

Reviewed 9 November 2017

the hotel is in good location at beltway and southwest Houston. it is packed on weekends and the employees are excellent. the rooms were clean and in nice condition as most Holiday Inn are. . the inn is well maintained

Thank Hollis F
Reviewed 24 September 2017 via mobile

Holiday Inn is usually my go to. Because of the massive flooding caused by hurricane Harvey I think they are doing a fine job. So I won't criticize the effort. I can say that the front office staff is a bit less than the normal...More

Thank Mikeystravelsabroad
Response from IHGService, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land AreaResponded 9 October 2017

Hello Mikeystravelsabroad, Thanks for choosing Holiday Inn Houston Sugar Land Area TX and leaving your honest feedback. I am sorry to read that your stay was not exceptional because of some issues, particularly with the level of service received and dining experience. I am sorry...More

Reviewed 7 September 2017

We ended up stranded at this hotel due to hurricane Harvey and the negligence of the hotel staff. Flood waters came up suddenly overnight while we were sleeping and the hotel only alerted guests on the first floor. We woke to a very flooded hotel...More

1  Thank ambera309
Response from IHGService, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land AreaResponded 22 September 2017

Hi ambera309, Thanks for taking the time to leave feedback. I'm sorry to hear that you were let down by the accommodations and overall service level provided during your stay. The inconvenience these and the condition of our property during the Hurricane caused are not...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Conference Facilities
Children Activities (Kid / Family Friendly)
Room Service
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Details
Price range
US$86 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$86 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (13)
Room & Suite (10)
Dining (3)
Pool & Beach (3)
Hotel & Grounds (35)
Business Centre & Event Rooms (4)
Bathroom (2)
Questions & Answers
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Room Tips
"Stay away!"
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"No free breakfast. No refrigerator in room. No microwave in room. Hotel is also very busy."
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"ask for a rear or inside room"
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"Avoid adding Breakfast to your reservation."
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