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Holiday Inn Houston SW - Sugar Land Area

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Holiday Inn Houston SW - Sugar Land Area
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44 Reviews from our TripAdvisor Community

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Showing 42: English reviews
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Amarillo, Texas
Reviewed 1 week ago via mobile

The price is the main reason we chose this specific Holiday Inn. We booked early (5 days, 4 nights) to save on breakfast. Every morning was an ordeal because the guy who checked us in did not give us vouchers for breakfast & that caused problems with the waitress. Selection was minimal & our orders were wrong 2 mornings. The...

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Helpful?
Thank PartyOf2Vacationers
Joelhey B, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Partyof2Vacationers, Thank you for the candid feedback and the compliments about lobby. We sincerely apologize for the inconveniences you encountered during your recent stay with us. We greatly appreciate you taking the time to bring the matter to our attention so we can rectify the issue and no other guests would be affected. It is our goal to consistently...

United States
Reviewed 1 week ago

I had a prepaid reservation that was guaranteed and the earliest check was at 3:00 PM. I stopped by at 1:45 PM to take care of the paper work and see if I can check in early. I was told rooms will not be ready until 3:000 PM. I came back at 2:45 PM and told rooms were still not...

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Helpful?
Thank lighthousephotog
Joelhey B, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear lighthousephotog, We apologize for the inconveniences of not able to accommodate your request of early check-in due to the fact that hotel was full. We don't tolerate discrimination and we only base things according to the facts we have on hand. We welcome all comments and thank you for your feedback. Sincerely, Joelhey B. Director of Guest Services

New Hartford, New York
Reviewed 2 weeks ago via mobile

If you want roaches, no hot water to take showers with and managers that don't care this is the place. They apologized for not calling me back and said we will block off the room Monday to fumigate but you have to stay in the room till Monday this is the place for you. Complete dirt hole with new owners....

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Helpful?
1Thank matthew c
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Matthew C, We sincerely apologize for the inconveniences you encountered during your recent stay with us. We greatly appreciate you taking the time to bring the matter to our attention and these concerns will be looked in to. Please contact me when you are back in the area so we can make it up to you. Sincerely, Joelhey B....

Reviewed 2 weeks ago via mobile

My boys and I came to Houston to visit family and booked a room thru trip advisor. The room i booked was a double queen seeing as there were 4 of us in my group. When we got there the front desk lady said there weren't any double queen beds left and would a king be ok? Absolutely not seeing...

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Helpful?
Thank Laura M
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Laura M, We sincerely apologize for the inconveniences you encountered during your recent stay with us. We greatly appreciate you taking the time to bring the matter to our attention so we can rectify the issue and no other guests would be affected. It is our goal to consistently provide superior service and accommodations and your comments are very...

Houston, Texas
Reviewed 11 February 2017

Joeley, Dominque ,of course Alexander and the Maintenance Team also asked if I was comfortable and if I wasnt just give them a call , Outstanding, the staff went above and beyond to make sure the Charity Family was comfortable , Housekeeping made sure my room was cleaned and stocked daily Thank dor taking good care of us , I...

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Helpful?
Thank charityscleaning
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Ms. Charity, Hope my email finds you well. Thank you for your feedback regarding your experience during your recent stay at the Holiday Inn Houston Southwest. I greatly appreciate you taking the time to let us know how we are doing. The staff are always delighted to hear compliments, and that is something we take pride in. Thank you...

Reviewed 26 January 2017 via mobile

Overall the holiday inn was a good place to stay. The rooms were clean and comfortable. The property was well kept and the staff were friendly. I stay in a lot of holiday inns for work, and they all have a quirk or two. The only thing with this property was the shower was hard to figure out. You have...

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Helpful?
Thank Javier G
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Javier G, Thank you for your feedback and for choosing to stay with us! We appreciate your compliments about the staff and cleanliness of the hotel, It's something our staff takes great pride in. We hope you will visit us again soon. Sincerely, Joelhey B. Director of Guest Services

Houston, Texas
Reviewed 6 January 2017

Clean friendly with free wifi, free coffee maker w/coffee and free business center in lobby... Room service and for a fee daily u can add micro/mini fridge to room.... Great location and discount price if u shop for it online...

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Helpful?
Thank SUPslr
Lydia T, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Asst, Director of Guest Services Alejandro Miyamoto 1160 Southwest Freeway Houston, Texas 77031

White Oak, Texas
Reviewed 29 December 2016

Although this place was brand new, this is one Holiday Inn we'll never visit again. After trying for some time to gain access to the internet, an advertised service, I took my laptop to the kiosk to see if there was some quirk I didn't know. (I've used this laptop in numerous states and four countries.) One clerk was not...

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Helpful?
Thank virgbrown
Lydia T, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Thank you so much for your review of our hotel. I do want to apologize for the inconvenience you encountered during your stay. Please note we are taking action to ensure this does not happen again. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Asst, Director of Guest...

Atlanta, Georgia
Reviewed 3 December 2016 via mobile

The hotel is nice. Clean rooms. Staff is nice and courteous. When the faucet started leaking, they quickly came and fixed it. Convenient location. My only complaints are that they don't have free breakfast, so you have to patronize them by buying from their restaurant; and no refrigerator or microwave. Another thing is that once you leave the building, your...

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Helpful?
Thank Mekus80
Joelhey B, Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear about your compliments of the staff and the facility. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alejandro Miyamoto Asst. Director of Guest Services

Red Deer, Canada
Reviewed 9 November 2016 via mobile

Have nothing special to highlight - and at the same time there isn't anything to complain about. Proximity to highway is good feature. Staff was cooperative. Will recommend for those who are looking for low price and mediocre service.

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Helpful?
Thank Shallwani
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our newly renovated Holiday Inn(R) Hotel promises a warm welcome, efficient check-in and upgraded amenities. Our property offers travelers easy access to the best of Houston and Sugar land, so you can travel beyond the area with ease. Hosting an event is a breeze since we offer over 6,800 square feet of flexible meeting/banquet facilities. If you need a space to prepare for an event or finish paperwork, take advantage of our 24 hour Business Center. Southern hospitality meets sophisticated cuisine at our full-service App8ite Bar and Grill which features a daily happy hour and chef special. At night, enjoy exercising at our onsite fitness center or take a dip in sparkling indoor and outdoor pools. We hope to welcome you soon! ... more   less 

Additional Information about Holiday Inn Houston SW - Sugar Land Area

Address: 11160 Southwest Fwy, Houston, TX 77031-3602
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $89 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Houston SW - Sugar Land Area 3*
Number of rooms: 207
Reservation Options:
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Also Known As:
Holiday Inn Houston Southwest-Hwy 59s @ Beltway 8 Hotel Houston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Houston SW - Sugar Land Area staff and other travellers.
1 question
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Questions? Get answers from Holiday Inn Houston SW - Sugar Land Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It was quite on the 2nd floor”
 of 5 bubbles charityscleaning, 11 Feb 2017 | Read review
“Avoid. The problems are not worth it.”
 of 5 bubbles virgbrown, 29 Dec 2016 | Read review
“King beds are nice and comfortable...on 6th floor...just not great views of anything”
 of 5 bubbles alexjO4307ZL, 12 May 2016 | Read review
“Ask to stay on the backside, it will be quieter”
 of 5 bubbles hayseedtheredneck, 8 Apr 2016 | Read review
“Room #510 was very comfortable.”
 of 5 bubbles TexasRVer75791, 10 Feb 2016 | Read review
5 of 5