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    JW Marriott Houston

    5150 Westheimer Road, Houston, TX 77056
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    2017-10-29 2017-10-30
     3 people are viewing this hotel
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    US$219
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    Traveller (240)
    Room & Suite (175)
    Dining (45)
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    Overview
    • Excellent45%
    • Very good34%
    • Average15%
    • Poor3%
    • Terrible3%
    Travellers talk about
    Wifi
    Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.5 Star Hotel
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    Royal Sonesta Houston Galleria
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    Houston Marriott West Loop by The Galleria
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    Rooms
    Oct 29Oct 30
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (901)
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    1 - 5 of 819 reviews

    Reviewed 3 days ago

    I made a reservation July 31, 2017 for a double room to attend a conference October 12, 2017 in the JW Marriott. Upon my arrival I was given a king room. I told the desk clerk that I had reserved a double room and wanted...More

    Thank Pam439
    Response from Brenda C, Manager at JW Marriott HoustonResponded yesterday

    I was extremely disappointed to read about your most recent experience at the hotel. The hotel prides itself on its customer service, and it is evident by your comments/experience that we definitely fell short of our expectations. I would truly welcome the opportunity to speak...More

    Reviewed 4 days ago

    Catherine went beyond expectations ensuring I had chocolates and water since the concierge lounge was closed for the weekend. She brought her cart to be sure I had towels and toiletries. She made me feel valued and cared for making a great hotel an even...More

    1  Thank Rommelkl
    Response from Brenda C, Manager at JW Marriott HoustonResponded yesterday

    Greetings Rommelkl, Thank you for taking the time to share your experience at our property. I was pleased to read that you have enjoyed your stay with us and that Catherine went above and beyond in making your stay memorable and welcome. I will be...More

    Reviewed 4 days ago via mobile

    JW by the Galleria is now my go-to hotel in Houston!!! I stayed at the JW primarily for the location and for the level of service and cleanliness you come to expect at Marriott’s JWs. The hotel is located across the street from Houston’s Galleria...More

    3  Thank Gabriel M
    Response from Brenda C, Manager at JW Marriott HoustonResponded yesterday

    Thank you for the positive feedback and for choosing the JW Marriott Houston! We truly appreciate you taking the time to let us know how we are doing. I was pleased to read that you have enjoyed your stays and conferences. We look forward to...More

    Reviewed 5 days ago

    I've been on the road for 15+ years. Victoria Lee (bartender in the lobby bar when I was there) is, by far, one of the best anywhere. She was attentive and astute, remembered everyone's name, their preferences, and was always smiling. I will go back...More

    2  Thank rosscallen
    Response from Brenda C, Manager at JW Marriott HoustonResponded yesterday

    We are so delighted to hear that you enjoyed your stay with us! We will certainly be sharing your feedback with Victoria and our amazing Food & Beverage team. We hope to have the opportunity to host you again when your travels bring you back...More

    Reviewed 5 days ago

    I have stayed at this hotel many times. My favorite part about it is Victoria Lee. Her service in the bar is impeccable. She is always helpful, friendly and efficient to EVERY customer. Victoria always goes an extra step to make sure the customers have...More

    2  Thank danacallen
    Response from Brenda C, Manager at JW Marriott HoustonResponded 4 days ago

    Thank you for your "Excellent Service!" review of the JW Marriott Houston! We appreciate your loyalty and thank you for you comments on Victoria! We could not agree more that she is a wonderful asset to this hotel and we will be sure to recognize...More

    Royal Sonesta Houston Galleria
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    Houston Marriott West Loop by The Galleria
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    About
    Awards & Recognition
    GreenLeadersBronze level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Airport Transportation
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    • Heated pool
    Details
    • Price range
    • US$171 - US$349 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Green Hotel in Houston
    • #15 Luxury Hotel in Houston
    • #51 Family Hotel in Houston
    • #61 Business Hotel in Houston
    • #63 Romantic Hotel in Houston
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 514
    • Reservation Options
    • TripAdvisor is proud to partner with Marriott, Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, Cancelon, TripOnline SA, Priceline, Cheap Tickets, Hotwire, HotelsforEveryone and getaroom.com so you can book your JW Marriott Houston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Texas Gulf Coast >
    • Houston >
    • Great Uptown
    • Also Known As
    • Jw Marriott Houston Hotel Houston ,
    • Jw Marriott Hotel Houston ,
    • Marriott Houston ,
    • Houston Marriott
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    Traveller (240)
    Room & Suite (175)
    Dining (45)
    Pool & Beach (32)
    Hotel & Grounds (197)
    Bathroom (19)
    Business Centre & Event Rooms (10)
    Nearby
    Sponsored by:
    Houston Marriott West Loop by The Galleria
    709 reviews
    1.37 km away
     
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    Nearby Restaurants
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    Nearby Attractions
    The Galleria
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    Ask a question
    Questions & Answers
    Andrea W
    30 April 2017|
    AnswerShow all 12 answers
    Response from Brenda C | Property representative |
    Yes, you do have to cross Westheimer Rd. There are a some of cross walks at the corner at the red lights.
    0
    Votes
    MadCool
    15 February 2016|
    AnswerShow all 4 answers
    Response from 969MariaO | Reviewed this property |
    I'm pretty sure you can
    0
    Votes
    CRUISEREADER
    6 July 2015|
    AnswerShow all 7 answers
    Response from jackarch | Reviewed this property |
    I don't know about the beds, but the mall is right across the street so there's no need for a shuttle. I didn't even know they had one!
    0
    Votes
    Room Tips
    "Corner rooms - always the best!"
    Read review
    "Any room where the service does not walk in on the guest sand always knock the door"
    Read review
    "A higher floor gives you a better perspective of the surrounding area"
    Read review
    "walls a little thin but not loud at all, great views, spacious!"
    Read review
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