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JW Marriott Houston

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#35 of 501 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
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JW Marriott Houston
JW Marriott Houston
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795 Reviews from our TripAdvisor Community

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Showing 717: English reviews
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Richmond, VA
Reviewed 6 days ago NEWvia mobile

This hotel was fine, but not exciting. No "wow factor" upon entering the lobby. The room was up to date and quite large, modern and clean. Pillows looked fluffy, but flattened like pancakes upon resting your head. Need a different type, I think. Overall, the bedding was not wonderful. I expect more from a JW which is supposed to be...

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Helpful?
Thank GNR80
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

Reviewed 1 week ago NEWvia mobile

I requested a taxicb through the valet parking guy "roozi" was his name he put me in a limosine driven by the valet parking overnight guy and i ended up being charged $90 to iah !!! Instead of $66 flat rate that i was told by the front desk !! When i called from the airport to complaint they said...

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1Thank katyjones0603
Prague, Czech Republic
Reviewed 1 week ago

Stayed 3 nights with 2 small kids. Great location near The Gallery Mall where you find all servics you need. Liked the Starbucks coffee opened from 6 a.m, while fighting the jetleg. Once we tried breakfast in the restaurant and was very good. Superb sleep quality - comfortable beds and silent room. Easy acces to the garage just around the...

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Helpful?
Thank vojta1
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
3 helpful votes
Reviewed 1 week ago via mobile

We had the best experience....staff was all so friendly & the hotel was so clean & the rooms were modern & updated. We had a great time! The night before we stayed at Marriott Marquis & it was dirty, rooms were not clean so we were so happy to be at the JW Marriott.

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Thank A TripAdvisor Member
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Calgary, Canada
Reviewed 1 week ago

I gave the hotel four stars because the hotel was clean and the staff was great, but I really didn't like it - I can't put my finger on why exactly - it may be that the concierge lounge was closed because it was the weekend - who knows - I likely won't stay there again - but I'm sure...

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Thank Soly44
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

Netherlands
Reviewed 1 week ago

Gorgeous rooms, and hygiene here is at the highest level, they clean the room top to bottom every day. Very good service, love the app for check in. Excellent location next to the mall. Perfect security!

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Thank grummelNetherlands
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Boerne, Texas
Reviewed 2 weeks ago via mobile

We took the kids to Houston to see monster jam and were somewhat worried about spending the weekend cramped in a hotel room but we were very, very pleasantly surprised. We were upgraded when we arrived and found the room to be very large and accommodating, even had its own sitting room. The staff at the front desk was very...

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Helpful?
Thank pamelaL74
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Reviewed 2 weeks ago via mobile

I have stayed at other JW properties and expected this one to offer high quality service, amenities, and wonderful rooms. They didn't disappoint on the service. However, the hotel fails terribly on amenities and quality rooms. The restaurant was odd- it was open to the lobby and it was more like a bar that serves limited food. As for the...

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2Thank Mel G
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. I have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

Boston
Reviewed 3 weeks ago

Great location across the street from the Galleria Mall. The Concierge Level was spectacular! We had dinner reservations with friends, but we easily could have had a full dinner in the Lounge-and the offerings looked amazing! Breakfast was fantastic as well. Delicious cookies in the lobby...clean and modern...perfection!

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Helpful?
Thank Eur0pe2013
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Saint Louis, Missouri
Reviewed 3 weeks ago

This property is the best. The valet, front desk, bartenders in the lounge and bellman (Jose) were so helpful and welcoming. The lobby was bright with plenty of seats to just sit back and enjoy the view. I had two rooms - one on 14th floor - over looked the Galleria facing Saks. Second room on 13th floor beautiful location....

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Helpful?
Thank zah22
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about JW Marriott Houston

Address: 5150 Westheimer Rd, Houston, TX 77056-5506
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $216 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Houston 4.5*
Number of rooms: 514
Reservation Options:
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Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott
Hotel Style:
#12 Green Hotel in Houston
#18 Luxury Hotel in Houston
#51 Family Hotel in Houston
#61 Business Hotel in Houston
#63 Romantic Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Houston staff and other travellers.
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Questions? Get answers from JW Marriott Houston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“22nd floor, nice view & on the Concierge Lounge so it was very convenient.”
 of 5 bubbles Eur0pe2013, 3 Mar 2017 | Read review
“Get a high floor room”
 of 5 bubbles FindingWater, 8 Feb 2017 | Read review
“At check in to let your preferences known so they can help you find just the right room. Highly knowledgeable staff.”
 of 5 bubbles 626me, 6 Jan 2017 | Read review
“stay far away from the elevators”
 of 5 bubbles Paris-Amsterdam, 2 Jan 2017 | Read review
“Higher Floor Corner King / Suite”
 of 5 bubbles GirishKhangaonkar, 2 Jan 2017 | Read review
5 of 5