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I'm checking out today. I'm very surprised that with a world wide tourist attraction literally down the street this place is so out dated. I'm really thinking Neil Armstrong must have designed this decor and it was never updated. Nice harbor in the back but...More
1 Thank MrsKane
Response from Theodore H, Manager at Hilton Houston NASA Clear LakeResponded 4 weeks ago
Thank you Mrs. Kane for your feedback about your experience. We are very sorry about the issue your room had with water pressure and the images online didn't match your expectations. We would have been glad to send someone to your room to fix it...More
This hotel is in desperate need of a DEEP CLEAN. Although the hotel is starting to show it's age the structure of the building and the furnishings are not broken JUST VERY DIRTY, we went to the dining room/lounge for pre-dinner drinks and without exaggeration...More
Thank Anne-Marie M
Response from Alberto R, General Manager at Hilton Houston NASA Clear LakeResponded 4 weeks ago
Dear Anne-Marie,
Please accept my apologies for the cleanliness issues you encountered in out dining area/bar. I'm truly sorry that our furnishings/skirting cleanliness was not acceptable. We have addressed this and will increase accountability to ensure this is done consistently. On a positive note, I'm...More
Overall this Hilton could use a make over and the internet is slow.
It's a big jarring as you walk into the lobby and it seems pretty and modern but venture beyond there and the signs of age are there. Shower head is super basic,...More
Thank Z5172VCronl
Response from Alberto R, General Manager at Hilton Houston NASA Clear LakeResponded 4 weeks ago
Dear Ron,
Please accept my apologies for the slow internet service. I do have good news: a project to do a complete overhaul of our equipment/service is scheduled to start mid April. Signal will be stronger and speeds more in sync with 2018.
I'm glad...More
Thank you to the staff for managing such a beautiful property. Parking was free and easy access to so many local landmarks. We were warmly greeted upon arrival by Julie, Alice, Andrew, and front desk manager, Jessica -- and the greetings were constant and sincere...More
Thank star1324
Response from Alberto R, General Manager at Hilton Houston NASA Clear LakeResponded 4 weeks ago
Dear star1234,
Thank you so much for the wonderful comments about our beautiful property! We are very happy to hear you enjoyed your stay; I will ensure our Staff receives the recognition they deserve, they to take a lot of pride on the service they...More
Great experience and awesome staff - Millie, Elba, Katrina, Alice and Jessica who I had the opportunity to meet. All were very helpful and friendly. Anyone who has stayed at a Hilton property knows the comfort of the mattress - every night is an excellent...More
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From the best of my knowledge no shuttles from the hotel were provided, nor from the airport to either the hotel or Johnson Space Center. That said we were crossing the US in our car. My advice is to call the hotel but... More
From the best of my knowledge no shuttles from the hotel were provided, nor from the airport to either the hotel or Johnson Space Center. That said we were crossing the US in our car. My advice is to call the hotel but that said am relatively certain once you land you're on your own. Easy city to drive, moderate traffic at best.
You can, but I would call them ahead of time as the previous response says. One thing to help with early check in is to sign up to be a hilton honors member and then present your HH member number when calling in to help your... More
You can, but I would call them ahead of time as the previous response says. One thing to help with early check in is to sign up to be a hilton honors member and then present your HH member number when calling in to help your chances.
Well - part of that will depend on what tier you get - in the past Gold members received access to the Executive Lounge but some hotels will refuse you access unless you have booked one of the Executive Rooms or upgraded to... More
Well - part of that will depend on what tier you get - in the past Gold members received access to the Executive Lounge but some hotels will refuse you access unless you have booked one of the Executive Rooms or upgraded to an Executive Room. The typical lounge will have a continental breakfast and other snacks and items in the evening. Some have a bar in the lounge as well, but I *believe* that may be an extra cost - free for some. Really depends on the location you are staying at and whether the price is worth what you would get in return.
