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My first experience albeit with work and they chose the hotel as it was near their office. My main disappointment was arriving late by cab from the airport. I had a deal with my company as their would be a voucher thing waiting which i...More
Thank HAMISH M
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 6 days ago
Hello HAMISH M,
Thank you so much for staying with us and for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you liked...More
I was greeted with the warmest welcome ever by the hotel check in lady named Niecy Jackson when I came in. Every time I came in or out, she welcomed me back by name. Felt like family!! My room was huge and clean.
I've stayed in this hotel for the last couple of years and the staff have worked hard with a building that drastically needs revamped. They are always attentive, welcoming and happy to help, especially the shuttle driver.
It would appear its being updated, the bar...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 2 weeks ago
Thank you for staying with us and for sharing your experience. I am happy that you have rated both property location and staff service the highest among the aspects of your stay. However, it is unfortunate that you were not able to fully...More
I stayed at Crowne Plaza last year and had a very pleasant experience. This year, on the other hand, was extremely disappointing. (1) There was no sign posted, but after long waits, it became apparent only one elevator was running. (2) The breakfast buffet was...More
Thank Tammy B
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 26 July 2017
Hello Tammy B,
Thank you for your feedback regarding your stay at Crowne Plaza Northwest-Brookhollow, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. On behalf of the hotel, I'm sorry we fell below your expectation regarding...More
Noisy air conditioning, broken hot tub and overall disappointed in the overall experience. The bed was somewhat comfortable. The walls are thin so you can hear the traffic. I booked a poolside room on their website and they put us in the wrong room.
US$90 - US$185 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#88 Business Hotel in Houston
Non-Smoking Rooms ,
Number of rooms
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