DoubleTree by Hilton Houston Brookhollow

DoubleTree by Hilton Houston Brookhollow

Traveller (47)
Dining (22)
Suspected mold in the air conditioning unit, causing a musty smell.
Room & Suite (16)

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C$155
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About

3.5
#287 of 538 hotels in Houston
2.8 of 5 bubbles
Location
1.5 of 5 bubbles
Cleanliness
2.7 of 5 bubbles
Service
2.5 of 5 bubbles
Value
We're off Highway 290, less than 10 miles from shopping and entertainment at the Houston Galleria and in the Uptown District. Companies including TAM International and Mustang CAT are within one mile. We offer ballrooms and meeting spaces, restaurants and bars, an outdoor pool with a lazy river, and a shuttle to locations in a five-mile radius.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Water park
Patio
Business Centre with Internet Access
Paid private parking on-site
Wifi
Lazy river
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
84Reviews1Q+A16Room tips
Traveller rating
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Detailed Reviews
Pam B wrote a review Sep 2021
Bronx, New York71 contributions25 helpful votes
4.0 of 5 bubbles
I stayed here from 9/9-9/12 and i must aay that i love the ambiance of the hotel. It give the feel of old Hollywood. When i arrived check in was a breeze and Kevin was so pleasant and answered all my question with ease. I was originally assigned room 919 and when i got my room although a nice room there was a sock in the middle of the floor an toilet paper in thw bathroom trash. So i headed downstairs to asked to be moved and my room was changed instantly. From that point on everything went smoothly. I love the lazy river and brunch was really good as well. Over-all despite a few mishap i truly enjoyed my stay and would stay again.
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: So many restaurants within a quick drive or uber ride.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Teri Cohan, Owner at DoubleTree by Hilton Houston Brookhollow
Responded Oct 19, 2021
Hi Smiley1117! Thank you for choosing to stay with us. Happy to hear you had a great and speedy check-in with Kevin. We apologize for the unfortunate surprise in your room, but its awesome to know that Kevin was able to fix that for you immediately and all was pleasant thereafter. We appreciate and value your feedback and patronage. Hope to see you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yakena B wrote a review Jul 2022
Las Vegas, Nevada2 contributions
3.0 of 5 bubbles
Can't really give and details as of yet but the staff was very friendly, they were very helpful in accommodating my needs. The hotel seems to b clean. However asking for a review before i actually see my room is premature
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PMc1963 wrote a review Jul 2023
Baytown, Texas23 contributions3 helpful votes
4.0 of 5 bubbles
After reading mixed reviews, upon arrival, I was pleasantly pleased and relieved. The entire place has been renovated and lobby is very beautifully decorated. Our room was nice and clean, with a view of the pool area. Our tv did have a glitch/flashing on some channels and the water for shower was only ‘warm’ on night one. Night two, water temperature was fine.
-I didn’t give 5/5 because of tv and water temp; pool furniture could be cleaner(power washed) and nicer. Also, had to pay $10 a night for parking for security. However, when I left and returned after 9pm, there was no one in security booth.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jerre Leahy, Other at DoubleTree by Hilton Houston Brookhollow
Responded Jul 23, 2023
Thank you for your review and being our guest. We enjoyed reading your comments about your great experience! We always want to offer the best customer service to anyone staying with us and we will make sure our staff's efforts don't go unnoticed. Offering a great room is also a top priority, and we are pleased you enjoyed it. We have taken note about the comments for improvement as we strive for 5 starts and will work to correct these. Thank you for your recommendation, and we hope to welcome you back soon!
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Queenz E wrote a review Jul 2022
Cincinnati, Ohio6 contributions5 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
The check in process with Bobby was excellent!! The hotel is beautiful easy off the highway with a pool and bar. Staff is amazing attentive gave me all of the information I needed up front. As a travel agent, I will be recommending this hotel and event.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim wrote a review Jul 2020
1 contribution2 helpful votes
1.0 of 5 bubbles
This hotel is one of the most classless hotels. They try to have this fascade of being an upscale hotel. I was fooled by the pictures online and some of the reviews. The pictures show beautiful pool area, lobby and updated rooms. Pictures are so deceiving. The room was filthy! Upon arrival I noticed the hotel was in somewhat of a seedy area, the outside appearance of the hotel appeared old and run down. Once inside I can tell renonvations had been done in the lobby area. Entered the room and began to do some disinfectanting. As I started wiping down areas i was noticing strings of hair everywhere. Behind the bench was a bikini or panties someone left behind. My three year old son pointed to crumbs that were all over the sofa. I immediately called downstairs to request housekeeping. My family and I decided to go out and grab a bite to eat. Once we arrived back to the room we noticed it smelled a bit better but it was obvious the housekeeper didn’t do a thorough job. Our room was facing the pool area, we’d have been better off facing the highway. This hotel had loud music playing at the pool way into the night, early morning hours. Perhaps, 2 or 3 in the morning. This place is full of low class people. The hotel is extremely inconsiderate of the guests that are interested in sleeping at night. Please stay away from this hotel, unless you like hotels that turn into nightclubs at night and disturb you from sleeping.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Teri Cohan, Owner at DoubleTree by Hilton Houston Brookhollow
Responded Sep 22, 2021
Kramey40, We are sorry to hear you did not have a pleasant stay. Reviews always help us understand our customers and help us improve our service, we will look into this matter, since our staff makes sure our rooms are always clean and up to standard this definitely should not have happened and we hope you come back.
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Magdalena C wrote a review Jun 2021
Lake Oswego, Oregon67 contributions5 helpful votes
+1
1.0 of 5 bubbles
Book room for one night wanting to spend a relaxing day pool side, but was jot told there would be a party and pool was only available to guest until 7pm

Went to the pool only to see pool furniture was full of holes and very dirty. Found a decent spot and sat there waiting for a server to take our drink order. Server never came, had to go back inside to the bar and order our drinks. Drinks are served on small plastic disposable glasses - guessing this is due to COVID-19

People started attaining for the party where Hooka was being sold and lots of drinks. Not sure if we could have purchased drinks from the pool side bar or it was part of the party.

Around 5:30 or 6:00 one of the party organizers (I’m assuming this is who she was) told us we could not sit in any of the tables since they were reserved (there was no reserve sign on our table) she said we could hang around the pool area, but could not sit. At this point we decided to go to our room.

Since the lobby was packed with party goes we decided to order room service, but after no answer called the front desk and was told had to come down and order from the long line in the lobby or at the bar

Food is given to you in styrofoam plates!

The kicker is their website states parking is FREE and yet we got charged $10 dollars
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: The staff is very nice and the rooms are clean, but don’t stay on the weekend. One of the staff...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merna S wrote a review May 2022
2 contributions1 helpful vote
1.0 of 5 bubbles
On May 29,2022 we reserved a room at Hotel Grand Tuscany, 12801 NW Freeway, Houston,Texas the hotel had booked the entire pool area for a loud party May 29, music so loud our windows rattled on the 4th floor until past 10 pm. Pool area was over capacity. If guests had wanted to swim anyway you would have to buy a ticket
Parking lot is managed by 3rd party, you have to pay to park. Attendants took money from every car entering the lot regardless of lot being past capacity. When it was full they made vehicles park in the neighborhood. We had gone to supper off premises and when we returned the lot was full. If the next day had not been a holiday and you parked at the bank your car would have been towed.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ken7821 wrote a review May 2021
Nashville, Tennessee71 contributions77 helpful votes
1.0 of 5 bubbles
The use of the terms "luxury" and "resort" in their marketing descriptions are very misleading (lies). This is at best a worn down mid range hotel with a need for major renovations. Service has been good so far, but the property is a huge let down. The AC barely works so the room is constantly muggy, everywhere you look there is something in need of serious maintenance--broken out glass, couches with rips and tears, seriously stained carpeting, wobbly furniture, etc. The pool area is very disappointing with worn out plastic and ripped fake leather chairs and no where to lounge by the pool. It does look like they've tried to put some lipstick on this pig, but they seriously need to shut it down and totally refurbish it. Don't stay here unless they give you a price comparable to a Motel 6.
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Date of stay: May 2021
2.0 of 5 bubblesRooms
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: Go somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1985VB wrote a review Jun 2023
58 contributions4 helpful votes
1.0 of 5 bubbles
Not what I was expecting. Hotel is definitely not family friendly, it’s giving very much hood, corner street vibes. People sitting in their cars playing loud music, walking around very inappropriate. Not really a place to bring children. Front desk was okay but again everything was kinda hood like. Asked to change the room once we saw it, front desk said that’s the room we booked as if he couldn’t have been changed. I didn’t see that I booked that particular room number but I guess. Room definitely needs some up dating, towels were not the best. There were 3 large towels and 1 face towel, then the front desk seemed annoyed when asked for an extra face towel since she seemed to have someone who works at the bar sitting by her talking. Over all, will not book a room at this hotel anymore.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip: Just avoid the hotel all together!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jerre Leahy, Other at DoubleTree by Hilton Houston Brookhollow
Responded Jun 11, 2023
Thank your your review. We are very disappointed to read about your experience. This is not the standard we hold our hotel to, and never want our guests leaving feeling they didn't receive the best service and accommodations. We will work to improve so this isn't repeated. We hope you will give us an opportunity to serve you better in the future.
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Athenna H wrote a review Jul 2022
1 contribution
5.0 of 5 bubbles
Kevin at the front desk made the check in process quick and simple.. He was super nice and courteous! The hotel is very clean, looks elegant upon entering. The room was also nice, has really cute lights.. Valet parking was only $20 and regular parking $10 which is not bad at all.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valerie F wrote a tip Mar 2024
Austin, Texas133 contributions71 helpful votes
1.0 of 5 bubbles
"Avoid this place."
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Jae wrote a tip Mar 2024
Providence, Rhode Island13 contributions5 helpful votes
1.0 of 5 bubbles
"If you must stay there, stay on the ground floor I guess. And be prepared for the nonstop smell of fresh marijuana."
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Dan M wrote a tip Sep 2023
Tulsa, Oklahoma43 contributions38 helpful votes
1.0 of 5 bubbles
"Eh, don't bother. Just go to the Hampton, almost next door."
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Kara W wrote a tip Aug 2023
1 contribution1 helpful vote
1.0 of 5 bubbles
"We got moved to a front entrance/highway facing room and you hear plenty of loud freeway traffic."
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Chris C wrote a tip Jul 2023
1 contribution1 helpful vote
1.0 of 5 bubbles
"The front staff Samantha and Frankie were great. Hotel sucks.."
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Not the right property for you?
There are more places to choose from in the Houston area.
PRICE RANGE
C$181 - C$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza houston - brookhollow hotel houston
FORMERLY KNOWN AS
Crowne Plaza Houston - Brookhollow
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
280
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DoubleTree by Hilton Houston Brookhollow - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about DoubleTree by Hilton Houston Brookhollow
Which popular attractions are close to DoubleTree by Hilton Houston Brookhollow?
Nearby attractions include Mr. Deeds Buys Houses (0.6 km), Southwest Museum Services (0.8 km), and Target Store Houston-Nw (0.9 km).
What are some of the property amenities at DoubleTree by Hilton Houston Brookhollow?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Houston Brookhollow?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at DoubleTree by Hilton Houston Brookhollow?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Houston Brookhollow?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Houston Brookhollow?
Conveniently located restaurants include Pappadeaux Seafood Kitchen, Pappasito's Cantina, and Ernesto's.
Are there opportunities to exercise at DoubleTree by Hilton Houston Brookhollow?
Yes, guests have access to a pool and a fitness centre during their stay.
Does DoubleTree by Hilton Houston Brookhollow offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Houston Brookhollow?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Houston Brookhollow?
Many travellers enjoy visiting Bayou Bend Collection and Gardens (11.5 km), Buffalo Bayou Park Cistern (14.6 km), and Sam Houston Park (15.1 km).
Does DoubleTree by Hilton Houston Brookhollow have any great views?
Yes, guests often enjoy the city view available here.
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