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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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529 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston - Brookhollow
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Showing 514: English reviews
Reviewed 2 October 2016 via mobile

I recently stayed at this hotel with a friend who was getting married. Everything was great! The gentleman at the front desk, Henry, was fantastic! I called him the day of the wedding, from the venue and explained that I forgot to grab my luggage and wouldn't be back to the hotel until late in the evening. He kindly offered...

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Helpful?
Thank Kendra K
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Kendra...thank-you so much for taking the time to recognize one of our associates. It is always great to hear honest opinions from our guests good and bad. I will certainly let Henry know about your comments and the great guest service he rendered. We hope you have the opportunity to visit us again in the near future. Again, thank-you so...

San Antonio, Texas
Reviewed 16 September 2016 via mobile

Not in the nicest area of town and currently the area is under heavy construction. The same needs to go for the Crowne Plaza. Batteries in my remote did not work but more alarming was neither did either phone. Employees were nice but the non working phone seemed to by common and another guest mentioned hers did not work either....both...

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Helpful?
Thank Actattoo
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your commentary on Trip Advisor regarding the hotel. I'd like to apologize for the phone and remote not working. Obviously this is quite unacceptable. With regards to the hotel being dated: we are currently working through renovation plans that will include a total refresh of the rooms and public space. Once again, thank-you for writing Trip Advisor.

Reviewed 2 September 2016 via mobile

Very nice hotel that is located close to the highway.. Stayed three days here and I think we got all that we paid for. Pros big spacious room that accommodated 4 of us with no issues 2 kids 2 adults.. The pool and hot tub were very nice and well maintained.. The grounds also. Staff were all very nice and...

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Helpful?
Thank bman1911
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you very much for your review on Trip Advisor. We appreciate the honest and open feed back. I'm glad you enjoyed the stay and all the amenities we offer at the hotel. I was also happy to hear how much you noticed and appreciated the genuine service you received from the staff. We hope to have you back as our...

Reviewed 31 August 2016

the room was clean ,parking was good check in was fast nice swimming pool nice place to stay I totally would recommend this place the give us good breakfast friendly front desk we will stay there again ..

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Helpful?
Thank Ventas C
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for the kind comments regarding your recent visit with us. I was delighted to hear how much you enjoyed the swimming pool, free flat surface parking, breakfast and certainly the service you received by the front desk staff. Thank-you for staying with us and reviewing your experience at the hotel. We hope to see you again in the future.

Louisville, Kentucky
Reviewed 21 August 2016

Was provide with exceptional assistance when arriving at hotel, Also given assistance on room preparation and over all kind attitude and generous service such as order assisting us with service from the lounge.

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Helpful?
Thank ednewton67
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for taking the time to write trip advisor about your recent stay at the hotel. I was certainly glad to hear you enjoyed your stay and that our staff provided the service you desired. We try each and every day to make our guests happy with positive service experiences. Again, thank you for letting us know. We hope to...

Reviewed 20 August 2016 via mobile

Just spend this week here. Overall staff very friendly , hotel very outdated and aging. Seem to attract young party people! All week door slamming in middle of night and people loud in hallways. This morning Saturday, Got awaken at 4:00 AM by a group of about 25 people at the pool , who did not leave until after 5:00...

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Helpful?
Thank Florence A
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for the timely feed back regarding your stay. Your concern regarding the 4 am pool party will certainly be addressed since the pool does not open until 10 am. This should have been fixed with by security. Hopefully this will not deter you from future stays at the hotel. Again, thank you for taking the time to write...

Austin, Texas, USA
Reviewed 18 August 2016 via mobile

The hotel room was well appointed and everything was very clean. The parking was in a gated area and there was no charge. I liked the furnishing of the room and the decor if the room and the hotel. It was a great stay. The location was great! The staff at registration was very helpful and there was no waiting...

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Helpful?
Thank Gloria L
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Gloria Thank-you very much for your comments regarding your stay. I am glad you liked the accommodations and the helpfulness of the front desk staff. I will certainly pass your comments on to them. It was interesting that you noticed the gated parking. We just completed an entire fence along the drive-in side of the building to help promote security...

Reviewed 15 August 2016

I had a good stay, had an early check in but it was not a problem at all. My room was clean, breakfast was good too. Overall the hotel offers a great value/rate Kaye, frontdesk lady, was so nice and helpful.

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Helpful?
Thank Trader F
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Trader....Thank-you so much for taking the time to write a review on trip Advisor. We always like hearing back from our customers regarding their stay. I was certainly happy to read your positive comments about the cleanliness and breakfast and that you found your stay to be a great value. I will certainly pass along your gracious comments about K....

Framingham, Massachusetts
Reviewed 12 August 2016

The property and decor were definitely dated. Regardless, I had a good stay. I was upgraded to a suite on the top floor. The hallway was very drab, but once I opened the door to the room, I entered a huge (albeit dated), one bedroom suite with nice skyline views. The only shortcoming was the A/C struggled to keep the...

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Helpful?
Thank NewMexBound
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for letting us know about your recent stay. I was certainly glad we were able to upgrade your room. As a valued platinum member we certainly want to do everything in our power to make your stay exceptional. I'm sorry about the AC issue. It will be addressed immediately. I am happy you took advantage of our membership cocktail...

Austin, Texas
Reviewed 10 August 2016

Booked two nights. Hotel dated and needs updating. Room smelled dusty and my allergies kicked in. Because of this I wouldn't stay here again. Location was OK. Close to freeway. AC not too loud. Free parking. No breakfast included but coffee maker in room.

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Helpful?
Thank Paolobonelli
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for taking the time to review the hotel. I want to apologize for the inconvenience you experienced while a guest here. Allergies are no laughing matter. We will certainly check the room and take appropriate action as needed. Thank you for being our guest and we do look forward to seeing you again in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $104 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com and IHG so you can book your Crowne Plaza Houston - Brookhollow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not accept a room on 2nd floor as it is open to lobby.”
 of 5 bubbles G1698SKmichellem, 20 Feb 2017 | Read review
“I was on the second floor and it was nice and quiet.”
 of 5 bubbles shalisan2017, 16 Feb 2017 | Read review
“10th floor”
 of 5 bubbles denisecO5215EW, 13 Feb 2017 | Read review
“The suite with the king size bed is huge.”
 of 5 bubbles buczgrl98, 13 Jan 2017 | Read review
“End unit with balcony was nice.”
 of 5 bubbles intlmale2016, 1 Dec 2016 | Read review
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