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My room was very clean and quiet. The staff was friendly and helpful. Location was good with restaurants near by if you didn't want to eat in the bar area. The bar food was better than normal bar food but not as good as a...More
Thank Richard T
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 20 March 2014
Thank you for taking the time to share your opinion of the Crowne Plaza Houston Northwest. I am glad to hear the staff was friendly and helpful, we strive to provide excellent guest service at all times. We hope to see you on your nest...More
My recent unavoidable stay at this hotel reenforced my decision several years ago to avoid this hotel at all costs. It is so worn out and dated I don't understand how they keep a Crowne Plaza label. That said I see that it is almost...More
Thank Bill H
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 14 March 2014
Thank you for taking the time to share your thoughts about your recent stay at our hotel. I am very sorry to hear that you did not enjoy the hotel. We do strive to make our guest comfortable and the hotel team is always available...More
Stayed on 2 occasions, rooms were clean, bed was very comfortable, but the staff made everything even more worthwhile. Everyone was friendly and only too willing to help. I would definitely recommend!More
Thank Ryan H
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 10 March 2014
Thank you for taking the time to comment on your stay at the Crowne Plaza Houston Brookhollow. The entire hotel team is dedicated to making your stay enjoyable and we realize the importance of personal service.
I look forward to your return to our property...More
Stayed here on a work-related visit. Hotel was clean and rooms are nicely decorated and comfortable. Desk staff seemed a little tired. The restaurant is at the opposite end of the building from the front desk - not a problem but a little strange. The...More
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 7 March 2014
Thank you for taking the time to share your experience at the Crowne Plaza. I'm glad that you found the rooms comfortable. I will review the breakfast buffet offerings to ensure that the breakfast experience is enjoyable. Again, thank you for your feedback.
Phenomenal customer service I stayed there for just over 2 months and I couldn't complain the staff made me feel at home.On my previous travels I have stayed at some highly rated hotels but their customer service wasn't up to C.Plaza,Brookhollow standards.Leon,Stanley,Rita,Crystal,Henry,both Lisa',Walter,Raquel and so...More
Thank Rogerio C
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 26 February 2014
I enjoyed hearing that you felt comfortable at the Crowne Plaza Brookhollow. The hotel team is committed to providing excellent service and a pleasant atmosphere. The hotel team is looking forward to your return in the future.
US$71 - US$133 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#88 Business Hotel in Houston
Non-Smoking Rooms ,
Number of rooms
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