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Crowne Plaza Houston - Brookhollow

Hotwire.comUS$64*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Crowne Plaza Houston - Brookhollow
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532 Reviews from our TripAdvisor Community

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Showing 517: English reviews
Baker, Louisiana, United States
Reviewed 20 October 2013

We stay here every time we come to Prairie View"s homecoming game. It is an excellent facility with excellent food and excellent service. I didn't get the name of the maid who cleaned our room, but she did an excellent job each day. The beds are wonderful and I get a good night's sleep. The walls could be a little...

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Helpful?
Thank Kathryn J
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your weekend with us. We look forward to the annual Prairie View weekend and are glad to hear that you enjoyed it as well. We look forward to hosting the event next year. Dave Comerota General Mangare

Ann Arbor, Michigan
Reviewed 18 October 2013

I enjoyed my stay at your hotel. What I wanted to do was formally applaud two of your team members, Crystal and Henry. They were both friendly, helpful and quick to act. What impressed me most was that Henry referenced me by name each time I came by the desk. I'm sure he sees a lot of people in a...

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Helpful?
Thank Michael F
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your experience with the Crowne Plaza Houston Northwest. Our goal is to provide excellent service and it is great to hear that Crystal and Henry provided this. I have shared your comments with them and let them know that there efforts are appreciated. Dave Comerota General Manager

Splendora, Texas, United States
Reviewed 15 October 2013

I stayed for 2 nights in September. 15 minutes after we arrived, my husband remembered that he left his cell phone in the truck, went downstairs and found our truck broken into. Whoever did it punched the lock, ripped our dash apart and stole our stereo along with his phone. The truck was parked 100' from the front door and...

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Helpful?
Thank Jacque G
IHGCare, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear Jacque G, Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry for any inconvenience you experienced during your stay. The...

Indianapolis
Reviewed 13 October 2013

The Brookhollow property is average. In need of updates. However, the staff was outstanding. Henry Strait was great. He went above and beyond! He never missed a chance to offer help, assistance, etc. Megan, front desk, was also outstanding. She help me with several questions and needs. Outstanding. Alfred, maintenance, was a great help with a room issue. Also, the...

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Helpful?
Thank John T
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your comments about the staff at the Crowne Plaza Houston Northwest. We realize we need a few upgrades and these are in the plans for the coming year. That being said we do feel our staff is our greatest asset and I’m glad to hear that Henry, Alfred and Megan provided you with the standard of service...

Livingston, TX
Reviewed 12 October 2013

We were there for a convention, and this worked great. The room was clean and comfortable, and quiet. The staff was so helpful with any questions or concerns. There were over 200 people there for the convention, but they carried it off without a hitch. Lots of restaurants and shopping nearby, very convenient. Henry Strait was the manager during our...

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Helpful?
Thank Susan M
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thanks you for taking the time to comment on your stay with us. I am thrilled to hear that your convention went well and the staff was accommodating. We always strive to exceed guest and meeting attendee’s expectations and it is always a pleasure to hear we have succeeded. Dave Comerota General Manager

MOBILE
Reviewed 7 October 2013

Stayed at this property Fri-Sun Oct 4-6, 2013. Room 611. I really did not have much interaction with hotel staff. Full service property with plenty of parking and a restaurant. Several eating establishments close. My room was a bit dated, but decent. A/C worked well. I would have enjoyed a microwave and refrigerator. House keepers did a nice job cleaning.

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Helpful?
Thank WorldwideTee
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay with us. We hope you will allow us to host your next trip to Houston as well. Dave Comerota General Manager

Garland, Texas
Reviewed 7 October 2013

The hotel furnishings need upgrading. The Staff was helpful and friendly. The Manager, Henry Strait was exceptional, he made my stay easy and went above and beyond to help me in a couple situations. Good experience!

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Helpful?
Thank Carol A
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your positive feedback, I have shared this with Henry and he is always glad to hear he has provided excellent service. We are scheduled to receive some property upgrades this year and hope you will allow us to host your next trip to Houston Dave Comerota General Manager

Texas
Reviewed 6 October 2013

Attended a convention held at this hotel. Arrived about 5:30 p.m. on Thursday. Greeted by nice front desk personnel; assisted with luggage and unloading my car by wonderfully friendly/sweet staff. Shared a double queen room which was clean and comfortable. Throughout convention the hotel staff remained friendly and accommodating. Hotel is easy to get to (despite road construction in Houston),...

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Helpful?
Thank bennie00
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay at the Crowne Plaza Houston Northwest. We are glad to hear you enjoyed your stay and I have shared your feedback about the service in the bar with the team in order to improve. We hope you will see a change during your next stay with us. Dave Comerota...

Edmond, Oklahoma
Reviewed 2 October 2013

Two nights on a business trip. Clean, friendly staff but this hotel shows its age. Decor, carpets, wall paper, furniture are not up to Crowne Plaza standard, they need to be changed. Noisy window air conditioning unit. Poor sound proofing, on top of a noisy highway. The club lounge on the first floor is a very sad place where to...

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Helpful?
Thank ontheroadagain5154
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your experience at the Crowne Plaza Northwest. I am thrilled to hear that you found the staff helpful and accommodating. We are scheduled to receive some property upgrades in the coming months, please allow us to host your future trips to the Houston area so you can follow our progress. Dave Comerota...

Round Rock Texas
Reviewed 1 October 2013

Arrived Friday at 4:00 PM for a 3 day stay at a baseball tournament. Met at the desk a very personable and helpful young man named Henry Strait. I needed a baggage buggy but there weren't any available. Henry told me where to park my car and he would find one and meet me at my car...and that is exactly...

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Helpful?
Thank gjlongshot
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

So glad to hear you enjoyed your stay with us. Henry has been a great asset to the team in the time he has been here and we are always glad to know he continues to provide great guest service. We look forward to hosting your next visit to Houston.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $106 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Somewhere else.”
DeanHobart_Australia, 29 Apr 2017 | Read review
“Do NOT choose room 111-the a/c does NOT work and room is right off lobby-very loud w/ people going by,all night long.”
BJCGarland, 11 Apr 2017 | Read review
“Do not accept a room on 2nd floor as it is open to lobby.”
G1698SKmichellem, 20 Feb 2017 | Read review
“I was on the second floor and it was nice and quiet.”
shalisan2017, 16 Feb 2017 | Read review
“10th floor”
denisecO5215EW, 13 Feb 2017 | Read review
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Prices are for 1 room, 2 adults
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