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Crowne Plaza Houston - Brookhollow

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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
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Overview
  • Excellent47%
  • Very good25%
  • Average15%
  • Poor7%
  • Terrible6%
Travellers talk about
“henry strait”(40 reviews)
“front desk”(136 reviews)
“older hotel”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (554)
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All reviewshenry straitfront deskolder hotelgreat customer servicethe entire staffroom rateritafreewayconferenceshuttle
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221 - 225 of 538 reviews
Reviewed March 10, 2014

My room was very clean and quiet. The staff was friendly and helpful. Location was good with restaurants near by if you didn't want to eat in the bar area. The bar food was better than normal bar food but not as good as a...More

Thank Richard T
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded March 20, 2014

Thank you for taking the time to share your opinion of the Crowne Plaza Houston Northwest. I am glad to hear the staff was friendly and helpful, we strive to provide excellent guest service at all times. We hope to see you on your nest...More

Reviewed March 9, 2014

My recent unavoidable stay at this hotel reenforced my decision several years ago to avoid this hotel at all costs. It is so worn out and dated I don't understand how they keep a Crowne Plaza label. That said I see that it is almost...More

Thank Bill H
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded March 14, 2014

Thank you for taking the time to share your thoughts about your recent stay at our hotel. I am very sorry to hear that you did not enjoy the hotel. We do strive to make our guest comfortable and the hotel team is always available...More

Reviewed March 6, 2014

Stayed on 2 occasions, rooms were clean, bed was very comfortable, but the staff made everything even more worthwhile. Everyone was friendly and only too willing to help. I would definitely recommend!More

Thank Ryan H
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded March 10, 2014

Thank you for taking the time to comment on your stay at the Crowne Plaza Houston Brookhollow. The entire hotel team is dedicated to making your stay enjoyable and we realize the importance of personal service. I look forward to your return to our property...More

Reviewed February 28, 2014

Stayed here on a work-related visit. Hotel was clean and rooms are nicely decorated and comfortable. Desk staff seemed a little tired. The restaurant is at the opposite end of the building from the front desk - not a problem but a little strange. The...More

Thank Njoytravl
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded March 7, 2014

Thank you for taking the time to share your experience at the Crowne Plaza. I'm glad that you found the rooms comfortable. I will review the breakfast buffet offerings to ensure that the breakfast experience is enjoyable. Again, thank you for your feedback. Dave Comerota...More

Reviewed February 23, 2014

Phenomenal customer service I stayed there for just over 2 months and I couldn't complain the staff made me feel at home.On my previous travels I have stayed at some highly rated hotels but their customer service wasn't up to C.Plaza,Brookhollow standards.Leon,Stanley,Rita,Crystal,Henry,both Lisa',Walter,Raquel and so...More

Thank Rogerio C
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded February 26, 2014

I enjoyed hearing that you felt comfortable at the Crowne Plaza Brookhollow. The hotel team is committed to providing excellent service and a pleasant atmosphere. The hotel team is looking forward to your return in the future. Dave Comerota General Manager

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$78 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Best Value Hotel in Houston
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$78 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Best Value Hotel in Houston
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Go somewhere else, especially if you have asthma or allergies."
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"Do not stay at this hotel"
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"Stay somewhere else."
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"Recommend the main building until others are remodeled."
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