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Sheraton Suites Houston Near The Galleria

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Traveller (151)
Room & Suite (397)
Dining (37)
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Overview
  • Excellent28%
  • Very good42%
  • Average17%
  • Poor7%
  • Terrible6%
Travellers talk about
“self parking”(31 reviews)
“galleria area”(30 reviews)
“living room”(20 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from Sheraton Suites Houston Near The Galleria
Special Offer: Breakfast for 2 Included
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Offers from Sheraton Suites Houston Near The Galleria
Special Offer: Breakfast for 2 Included
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (582)
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All reviewsself parkinggalleria arealiving roomclub loungewet barsitting areabreakfast buffetshopping and restaurantsrooms are largemini fridgeper dayloved this hotelbusiness tripnice roomhotel stafffitness centershuttle service
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11 - 15 of 525 reviews
Reviewed 22 February 2018

This hotel is in a good location if you're needing to stay around the Galleria area. But otherwise, the rooms are a bit dated and worn and the staff didn't provide the level of service I would expect. Average property overall.More

Thank Nikko C
Response from Matthew D, Director of Operations at Sheraton Suites Houston Near The GalleriaResponded 24 February 2018

Dear NikkoC, thank you for staying with us and for providing feedback. We learn from every comment given. I am happy to hear you enjoyed the location of our hotel, however I am very sorry that our staff and guestroom were not to your expectations....More

Reviewed 18 February 2018 via mobile

We came to Houston for a quick getaway. Nice room, parking a little pricey at $25 a night, but we enjoyed ourselves. Restaurant and bar seemed decent too, but we ate at galleria area restaurants. Walking distance to the mall

Thank Yve L
Response from Matthew D, Director of Operations at Sheraton Suites Houston Near The GalleriaResponded 19 February 2018

Yve L, thank you very much for staying with us and for the review. We are glad to hear you enjoyed yourselves and found the room to be nice. We look forward to your return.

Reviewed 14 February 2018 via mobile

Would not stay here again. Aside from a decent deal on the room...they require $100 deposit for parking (you have to use their valet) and $100 for incidentals. If you book more than one room...you pay this fee for each room. Not welcoming... Definitely better...More

Thank Rachel L
Response from Matthew D, Director of Operations at Sheraton Suites Houston Near The GalleriaResponded 15 February 2018

Dear Rachel L, we are sorry to hear about your irritation. It seems there is a misunderstanding. We offer both self parking and valet, and our incidental credit policy applies to each reservation. There is no separate deposit policy for parking. Please contact me directly...More

Reviewed 13 February 2018 via mobile

I have been here multiple times last 12 months, complained about the shuttle several times to the manager. Never helped. Utterly disgraceful service. Can it if you cannot run it properly. And the driver has no remorse whatsoever.More

Thank Vikas S
Response from Matthew D, Director of Operations at Sheraton Suites Houston Near The GalleriaResponded 15 February 2018

Dear Vikas S, we value you as a loyal guest and regret your dissatisfaction. Our courtesy shuttle service operates in a 3-mile radius and on a first-come first-served basis for all of our guests. Additionally, pick-up delays can occur with local traffic conditions. We hope...More

Reviewed 27 January 2018 via mobile

Nice clean suites with bedroom, desk, sitting area, 2 TVs, mini-fridge and "wet bar" sink. Sliding doors can block off bedroom from living area (pull out couch). There are no views (choose expressway side or Galeria side). Friendly staff but front desk was often inconsistent...More

1  Thank hoysay
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Best Value Properties in Houston, TX
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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$114 - US$356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Green Hotel in Houston
#35 Luxury Hotel in Houston
#133 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Green Hotel in Houston
#35 Luxury Hotel in Houston
#133 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (151)
Room & Suite (397)
Dining (37)
Pool & Beach (18)
Amenities (71)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
mandiemmagavin
19 August 2017|
AnswerShow all 2 answers
Response from Matthew D | Property representative |
Thanks for the question, mandiemmagavin. Yes, we are a dog-friendly hotel and do not charge a pet-deposit or fee. Two non-aggressive breed dogs up to 85lbs are welcome per room. You will be presented with a pet waiver... More
0
Votes
mandiemmagavin
16 August 2017|
AnswerShow all 5 answers
Response from gerald g | Reviewed this property |
Yes it does. You also can walk there, they say it's nota long walk. You have two options.
1
Vote
Efandbee
23 February 2017|
AnswerShow all 2 answers
Response from Tom R | Reviewed this property |
Sorry- I usually take a taxi which costs about USD70 depending on traffic. Years ago I took a super shuttle but it takes an age..
0
Votes
Room Tips
"The rooms are nice. The 6th floor hallways smelled awful with cigarette smoke."
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"Choose a high level room, preferably facing away from the 610 Loop."
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"Ask for a room on a higher floor so you're not looking right into people's cars."
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"Rooms are okay but they are 2-3 Star at best"
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