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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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943 Reviews from our TripAdvisor Community

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Showing 856: English reviews
Wassenaar, The Netherlands
Reviewed 24 October 2014

Stayed at this hotel for 4 nights for business reasons. Location is good if you want to do some shopping (it is in the galleria mall) Rooms are large and beds are good quality with nice sheets and pillows Staff are friendly. Hotel/Rooms need urgent renovations and would benefit from some colour (the whole hotel is very "grey") Rooms are...

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Helpful?
1Thank RAWS
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear RAWS, Thank you for taking the time to review your recent stay at the Westin Galleria. We appreciate your feedback. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards we shall be entering renovations here in the near future. We hope you allow us the opportunity to host you...

Golden, Colorado
Reviewed 23 October 2014

A nice property, nice location, a bit pricey. My one nit pick is the tub did not drain and I took shower in ankle deep water. May not bother some people, but it is a pet peeve of mine. Would most likely look for another place to stay if visiting the area again.

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Helpful?
1Thank ronocnikral
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear ronocnikral, We appreciate the time you took to review your recent stay at the Westin Galleria. We sincerely apologize that we did not recognize your Gold status. We genuinely appreciate your continued patronage to Starwood and it is disappointing that we did not portray this to you. We would like to gather more information regarding your stay such as...

Atlanta
Reviewed 23 October 2014

Stayed one night at this property while attending a convention at the George R Brown Convention Center. The trade show I attended provided shuttle bus service although it was a minimum of 30 minutes from hotel to convention center. My room was not ready when I checked in at noon although they offered to text me when it was, and...

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Thank AtlantaPerson
Reviewed 20 October 2014

Its in the Galleria.. nuff said. Beds are great. I appreciated the "rain shower" shower heads. You can valet or self park. Given Self Parking is incredibly accessible, why wait for someone to run to your car.

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1Thank edward c
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Edward c, Thank you for taking the time to review the Westin Galleria. We are thrilled that our location and parking options provided you with a memorable Westin Experience. We hope to have the opportunity to continue hosting you for all future trips to the Houston Galleria area. Be well, Jennifer Rincon

Texas
Reviewed 19 October 2014 via mobile

This property is descent, not the worst I've ever stayed in but definitely not the best. My biggest complaint was not the actual property, but the manager. Let me back up and explain that I have recently been diagnosed as being diabetic. For the time being, my dietician has been preparing my meals in advance for me to re-heat. In...

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Helpful?
1Thank TexasTriad
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear TexasTriad, Thank you for taking the time to review your recent stay at the Westin Galleria. We sincerely apologize for the inconvenience you endured. We regret that due to Health Code restrictions we are unable to provide microwaves to our guest’s. It is never our intention to cause a disruption in our guest’s stay and apologize for having caused...

Lafayette, CO
Reviewed 18 October 2014

I was to spend a Friday and Saturday here before leaving for Dallas on Sunday. I arrived a bit before 2:30pm on Friday and could not get a valet to take my car keys until I went to the desk and forced one to take my keys. There was about a 15' wait to check in. I was checked in...

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Helpful?
2Thank mikecohn
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear MikeCohn, We greatly appreciate your review of the Westin Galleria. We welcome all guest feedback as it provides us invaluable insight to the guest experience. We genuinely regret the difficulties you experienced with valet and appreciate you having brought this to our attention. Please be assured that we have addressed these issues with our Valet service and corrective measures...

Sugar Land, Texas
Reviewed 18 October 2014

My wife and I spent and evening at the Westin Galleria. The quality of the staff and service levels were superb. Alas, the rooms badly need updating -- like a few years past due! Nonetheless, they were clean and reasonably priced for a central Houston location.

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Thank Dennis M
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Dennis31411, Thank you for reviewing your stay at the Westin Galleria. We are thrilled that our staff assisted in creating a memorable Westin Experience. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards we shall be entering renovations in the near future. We hope to be able to continue...

Raleigh, North Carolina
Reviewed 14 October 2014

I chose this over other locations because of the pool. It's rooftop on the 5th floor. Not anything grandiose but it was nice and clean and had some super comfy chairs. The hotel itself is like dead in the middle of a mall, if you're into that sort of thing. I'm not so no points either way. If you are,...

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Thank LMParker
Melbourne, Australia
Reviewed 13 October 2014

Like some other reviews, the rooms are in need of an upgrade but it wasn't bad for 2 to 3 nights. And as it's in the Galleria, it's great for shopping. We travelled to Houston during our US trip and found this hotel to be far from city center so we made use of public transport which wasn't bad either....

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Helpful?
Thank Meghna G
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Meghna G, Thank you for your review of the Westin Galleria. We are thrilled that you enjoyed your visit to Houston and that our location assisted in providing you a memorable Westin Experience. We hope to have the opportunity to host you again during any future travels to Houston! Be well, Jennifer Rincon

Texas
Reviewed 13 October 2014

I attended a conference at the hotel, and it is a great location. First of all, the parking is simply and free - easy in and out for those who want to explore beyond the hotel. Conferences I attended in other cities do not have the physical connection to a large mall that this one has. Rather than be forced...

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Helpful?
1Thank Darren D

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $211 - $544 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room closer to the elevator means less walking as the complex is vast”
  • Double Room
  • Dated restroom
  • View of the pool
  • Bathroom
  • Cityview
  • Double Room
  • Double Room
  • Dated bathroom
391benjaminl, 1 Mar 2017 | Read review
“Don't choose a room at all. Stay somewhere else.”
reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
Tracytravelsfun, 14 Dec 2016 | Read review
5 of 5