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Westin Galleria Houston Hotel

9.7 km from Houston centre
  • Pool
  • Room Service
  • Fitness centre
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5060 W Alabama St, Houston, TX 77056-5801
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Breakfast for 2 Included
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927 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Galleria Houston Hotel
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Showing 842: English reviews
USA
Reviewed 11 August 2014

This is a great hotel if you plan on shopping at the Galleria mall. It is close to shopping and really good restaurants both in the Galleria and in the local area around. The property is showing wear and tear and really needs an upgrade. We were very disappointed with the pool area for this class of hotel. The staff...

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Helpful?
Thank VanessaKUSA
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear VanessaKUSA, Thank you for your review of the Westin Galleria, we appreciate all guest feedback. We are delighted to hear that you enjoyed our location and the great amenities that surround us. We strive in providing our guest personal instinctive service and we are elated to hear that we were able to provide this for you. You might be...

Oviedo, Florida
Reviewed 7 August 2014

I stayed here for two nights this week. There were a few mishaps (e.g., missed wake up call, bell service issues) but when I spoke with the manager she was very professional and compensated for the experiences quite well! The room was fine. I loved the placement of the electrical outlets which to me is always important. A/C worked extremely...

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Helpful?
1Thank dianegooslin1960
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear dianegooslin, Thank you for taking the time out to review your recent stay at the Westin Galleria. We regret that you encountered some inconveniences during your stay but are glad to hear that our Manager was able to mend your impression by providing instinctive customer service, which is one of our Westin standards. We are also glad to hear...

Reviewed 7 August 2014 via mobile

Positive: Convenient to the Galleria, 24 hour fitness centre, large shower head, reasonable sized room, Starbucks coffee making in the room. Comfortable bed with pillow options. Negative: Rooms tired, no mini bar, pool very small, room (even on level 20 has loud air-conditioning). Inconsistent quality to Westin brand in Australia (which is higher quality). I'll continue my quest for a...

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Helpful?
Thank Bindi G
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Bindi G, We greatly appreciate your valuable feedback on your recent stay at the Westin Galleria. We are glad to hear that you enjoyed certain aspects of our property such as the convenient location to the mall, our signature Heavenly shower and bed, and spacious rooms. You might be interested to know that our last renovation was in 2009...

Reviewed 1 August 2014 via mobile

Google map will direct you the wrong way to get to the valet station. Valet was nice. Not enough people to check us in but they added staff to accommodate. The rooms were clean. The bathroom is small and I couldn't figure out how to turn on the shower faucet I had to call the desk. The hotel is in...

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Helpful?
1Thank Leslie B
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Leslie B, Thank you for your recent review of the Westin Galleria. We are delighted that you enjoyed certain aspects of our property such as the helpfulness of our Valet, our refreshing rooms, and the convenient location into the mall. Here at the Westin we inspire to provide you with a tranquil and relaxing experience and apologize that there...

Texas
Reviewed 29 July 2014

We stayed a week here for a business convention. The property was a bit dated and not as attractive as I expected. But it was comfortable, and the staff were excellent. Being attached to the Galleria is, of course, the best benefit. Shopping and fantastic food surround you - we never used the car once we checked in. The worst...

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Helpful?
2Thank IMVesuvio
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear IMVesuvio, Thank you for taking the time to review your recent stay at the Westin Galleria. We welcome all guest feedback and appreciate your insight. We apologize that the aesthetics of the hotel caused a disruption in your Westin Experience. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards...

Austin, Texas
Reviewed 28 July 2014 via mobile

In general, I love the Westin because I know I'll get a great night sleep in their heavenly beds. Plush top mattresses, soft sheets, fluffy pillows. Yep, I'm a big fan but this time around I think we had a mattress in need of replacement. My back was killing me when I woke up and my husband said he had...

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Helpful?
2Thank CelestePeacock
Beaumont, Texas
Reviewed 27 July 2014

I have stayed at this property several times over the past few years for an annual seminar. This hotel has really improved over the past years. The rooms are very spacious, clean, and well appointed. The bed is very, very comfortable. What is really very nice is the service. Every staff I came into contact with during my stay was...

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Helpful?
1Thank DavidWB95
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear DavidWB95, Thank you for your kind review of the Westin Galleria. We are thrilled to hear that our Staff assisted in providing you a memorable Westin Experience. We strive in providing our guest’s with personalized instinctive service and are elated that we fulfilled our commitment to you. It is disappointing that due to other guest’s in the hotel there...

San Francisco, California
Reviewed 23 July 2014

Overall, I had a pleasant stay at this Westin; but the hotel is in desperate need of room renovations. The beds are Westin standard and comfortable; but the overall condition of the room, paint, and furniture is pretty awful. Also, parking is a mess at the Galleria. Pros: Nice fitness center, friendly staff, comfortable beds Cons: Room condition well below...

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Helpful?
Thank CJMSF
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Christian M, Thank you for taking the time to review your recent stay at the Westin Galleria. We greatly appreciate your kind comments regarding our staff. We regret any inconveniences you endured due to parking and room condition. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards shall be...

Bangkok
Reviewed 21 July 2014

Right in the heart of the Westin Gallery very handy for everywhere, spending paradise so beware I got new golf clubs, new iPad, laptop Handbags as ordered by the wife hell of a business trip!!!!!! Great choice of food if you didn't fancy downtown meals too big for one to eat I found generally. The breakfast would have fed the...

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Helpful?
Thank Timothy W
Dallas
Reviewed 20 July 2014

Handicap access is not easy. Bathrooms had rust and mold. A renovation three years ago apparently was to paint over water damage and put new tops on old furniture. Valet lost my keys. The room they delivered was not the room we reserved the night before. This was a worse experience than most two or three star hotels. Staff was...

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Helpful?
Thank Oldretiredsoldier
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Oldretiredsoldier, Thank you for taking the time to review your recent stay at the Westin Galleria. We sincerely apologize for any inconveniences you endured. It is never our intention to cause a disruption in our guest’s stay and regret having caused on in yours. We strive in providing our guests with a tranquil and serene atmosphere to unwind in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $199 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#32 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose a room at all. Stay somewhere else.”
 of 5 bubbles reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
“Don't take the rooms close to the elevators”
 of 5 bubbles Dan_98765, 10 Nov 2016 | Read review
5 of 5