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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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936 Reviews from our TripAdvisor Community

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Showing 850: English reviews
Tulsa, Oklahoma
Reviewed 14 July 2014

The rooms are clean. Parking is scary under ground in garage. They have valet but it is $27 a day. Internet is not free it is $10 a day. No free breakfast. My refrigerator in my room was very loud. The only nice thing about the hotel is that it is at the galleria. The rooms are just average and...

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Helpful?
Thank Angie B
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear AngieB, We appreciate your review of your recent stay at the Westin Galleria. We regret that your Westin Experience was subpar and that we did not provide you with a tranquil and serene atmosphere to unwind in. You may be interested to know that we do offer different room rate packages that do include breakfast in the rate and...

Manor, Texas
Reviewed 14 July 2014 via mobile

We spent the night here for my sister's birthday. Paola at front desk was so helpful. Smiling and attentive. They bumped us up to a really nice suite for her birthday. Can't say enough about how attentive the service was up and down the line. Great job, Westin managers!

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Helpful?
1Thank Iliketoea
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Iliketoea, Thank you for taking the time to review your recent stay at the Westin Galleria. It thrills us to hear that Paola provided you and your sister personalized instinctive service! We are very lucky to have her as a part of Team Westin and assure you that we will celebrate her praises. We hope you will allow us...

Nyc
Reviewed 6 July 2014

This hotel is literally smack dab in the middle of a mall. The hotel bar/restaurant actually requires you to walk into the mall, which seemed odd. The rooms are ok. I would strongly recommend the Westin Downtown instead.

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2Thank Homeward2012
Meadville, PA
Reviewed 5 July 2014

I stayed for seven nights in this gorgeous hotel attached to a mall with just about every store one could want. The staff was consistently friendly and helpful. In fact they seem to bend over backward for guests. The biggest highlight was the gym which is quite large (I jump rope and there was plenty of room), had tons of...

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Helpful?
Thank Timalnick
Jamilah G, Executive Assistant at Westin Galleria Houston Hotel, responded to this review

Dear Timalnick, We sincerely appreciate your honest feedback.. At the Westin Galleria, we pride ourselves on providing a rejuvenating experience for our guests and we are so glad that this translated in your stay. We are very proud of our staff and their willingness to go above and beyond for our guests. We strive to play an active role in...

Fresno, CA
Reviewed 1 July 2014

When writing a hotel review, I always start with a list of the negatives. Fortunately, the Westin Galleria's list is extremely short. In fact, there's really nothing not to like about this property. Everything about the Westin Galleria is outstanding, from the front desk staff to the fast WiFi to the large fitness center. It's also part of the huge...

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Helpful?
Thank 56waldorf
Jamilah G, Executive Assistant at Westin Galleria Houston Hotel, responded to this review

Dear 56waldorf, We sincerely appreciate your honest feedback. At the Westin Galleria, we pride ourselves on creatinga rejuvenating experience for our guests and we are so glad that this translated to your stay. We strive to play an active role in providing the most refreshing experience possible, and it is so nice to hear that you enjoyed your experience with...

Huntsville, Texas
Reviewed 29 June 2014

Booking two weeks in advance, I got a great deal through a "mystery" discounter, where you learn the name of your hotel after you've paid. Sometimes, this can be a risk, but this time, I got appr. 40% off the rack rate and was happily surprised. Though a bit difficult to locate and access, the hotel connects directly to the...

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Helpful?
Thank DavidMcTier
Jamilah G, Executive Assistant at Westin Galleria Houston Hotel, responded to this review

Greetings DavidMcTier, Thank you for your feedback. At the Westin Galleria, we value all forms of feedback as it provides us with an opportunity to learn and improve. We are so glad that we were lucky enough to be your mystery hotel. It was a pleasure to host your stay. I apologize for the noise regarding your neighbors and that...

Boston, Massachusetts
Reviewed 25 June 2014

In town for one of our son's wedding and we stayed here before heading out to the festivities. Every aspect of the hotel and surrounding area was fantastic. Our room was beautiful, roomy, huge bathroom and giant bed. Being right at the Galleria was so helpful not only for the items I forgot to bring for the wedding but a...

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Helpful?
Thank TinySeasideDancer
Jamilah G, Executive Assistant at Westin Galleria Houston Hotel, responded to this review

Greetings TinySeasideDancer, Thank you so much for your kind words. We are elated that you enjoyed your stay with us. It is such a pleasure to know that you were able to take advantage of our unique and convenience location. At the Westin Galleria, we strive to create instinctive experiences for all of our guests and I am so glad...

Boys Ranch, Texas, United States
Reviewed 23 June 2014

For the price this is by far one of the best deals in Houston. The location is great and the service was amazing ~ only downside was there was no bar in the hotel ~ oh well outside of that we were completely happy ~

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Helpful?
Thank Brett H
Jamilah G, Executive Assistant at Westin Galleria Houston Hotel, responded to this review

Dear Brett H, Thank you so much for your kind words. We are delighted that you enjoyed your experience at the Westin Galleria Houston Hotel. It was a pleasure to host your stay and we look forward to your return. Be Well, Jamilah

glasgow
Reviewed 23 June 2014

Stayed for one night to do shopping it's attached to mall check in was fast and staff nice room was on 16th floor and looked onto back of hotel. Room was very clean but the rooms do not look like they have been re furbished there was a nice pool on 5th floor as I say my sole purpose for...

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Helpful?
Thank carol072
Austin, Texas
Reviewed 18 June 2014

We stayed here for our Son's birthday weekend...Although we have stayed here before, we were blown away by the level of personal service and attention our hosts at the Westin showed my family and I. When we arrived check-in was smooth and effortless. The front desk personal had us checked in less than 5 minutes. They provided our sons each...

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Helpful?
1Thank Yogi459
Jamilah G, Executive Assistant at Westin Galleria Houston Hotel, responded to this review

Greetings Yohi459, Thank you so much for your kind words. It is a great pleasure to have hosted such a special occasion for you and your family. At the Westin Galleria, we take great pride in creating memorable experiences and we are so glad that you allowed us the privilege to be the place where you celebrated your son’s birthday....

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $211 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
7 questions
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room closer to the elevator means less walking as the complex is vast”
  • Double Room
  • Dated restroom
  • View of the pool
  • Bathroom
  • Cityview
  • Double Room
  • Double Room
  • Dated bathroom
 of 5 bubbles 391benjaminl, 1 Mar 2017 | Read review
“Don't choose a room at all. Stay somewhere else.”
 of 5 bubbles reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
5 of 5