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Westin Galleria Houston Hotel

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921 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Galleria Houston Hotel
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Showing 836: English reviews
USA
Reviewed 26 November 2013

I stayed here for a recent convention. Even though I only booked a Standard room, it was very nice, had everything I needed. The bed was one of the most comfortable I've ever slept in in a hotel, with clean sheets and pillows. Plus I got a $5 coupon each day I waived housekeeping, as an eco-friendly measure.

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Thank ricegnome
Luxembourg City, Luxembourg
Reviewed 26 November 2013

Service is slow. No spa on site even if Westin put this in his chart to its customers. The location is perfect and they know it. Everything is average at best. You must exit the hotel to get breakfast. The concierge is not guiding you we'll for restaurants. Thanks for trip advisor for their help on this!

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Thank hjacobsvanmerlen
San Antonio, Texas
Reviewed 24 November 2013 via mobile

Very quiet rooms and nice. Comfy beds and great workout room. No free wifi, no free breakfast. No sample shampoo or conditioner or vanity set in the room. Quick access to the mall. Great view of the city.

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Thank ZenAngel4
Austin, Texas
Reviewed 18 November 2013

My wife and I spent four days at this hotel attending a conference. Like all Westin's, it has a more modern feel, but this hotel was built 50 years ago, and even though I'm sure it's been upgraded, it's showing its age. And not having an in-house restaurant and/or bar is very strange. (One can wander into the huge mall...

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Thank Livin_in_Germany
Vancouver, Canada
Reviewed 16 November 2013

We spent 1 night here back in July this year and it was a good chance to catch up on shopping due to the location. The gym had sufficient equipment and the room was clean and a reasonable size. The bathtub/shower may need a bit of updating.

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Thank TravelBugGecko
Spring, Texas
Reviewed 14 November 2013

The Westin Galleria Hotel had superb facilities for the 2-day conference I attended. The audio-visual systems were top-notch, and the food provided (breakfast, lunch, after-conference appetizers and drinks) for a group of over 100 attendees was excellent. This hotel has an attentive staff who are friendly, helpful and who genuinely appreciate a customer’s business. Self-parking is free if you use...

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3Thank Chuck H
Dallas, Texas
Reviewed 13 November 2013 via mobile

Excellent location! I liked that the hotel was basically in the mall. Room service was pretty prompt, and the Sbux coffee was delish! The traffic is horrible in the area, but pretty typical. There are a lot of yummy local places to eat nearby, and downtown is like 5-7 miles away to go clubbing/bar hopping!

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1Thank Gordon S
Beaumont
Reviewed 13 November 2013

We had a dance competition and convention at the hotel, so it made it very convenient. The service at the front door and checking were very helpful and quick, but it got to be crowed. The room was clean and bigger than I had expected. The only complaint about the room is that I could hear the room next to...

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1Thank AlyciaMae
Anita J, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings AlyciaMae, It is a pleasure to learn you truly enjoyed your overall stay at the Westin Galleria! However I do apologize the noise levels from guests around you caused a disruption in your stay. We appreciate you sharing your comments with us and look forward to your next visit in the upcoming months. We hope you will continue to...

San Angelo, Texas
Reviewed 10 November 2013 via mobile

Wow! Free self parking, amazing staff, great beds, big quiet rooms and The Galleria Mall right there with super shopping and wonderful restaurants. The hotel bar/ restaurant is outside of the hotel in The Galleria Mall but close by. I would prefer that there was a small bar inside the hotel, but other than that.. It is the perfect hotel!

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1Thank Yokum
Anita J, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Yokum, Thank you for sharing your excellent review of our hotel! I am thrilled that we exceeded your expectations and honored that you consider us as the perfect hotel! The Westin team strives to deliver a superior service and we are glad that we met this commitment. We look forward to future opportunities to host you so that you...

Reviewed 10 November 2013

My daughter had a dance convention & competition there and it was so convenient and the lady that checked us in was such a pleasure... All staff members of the hotel were always so courtesy. Very clean everywhere throughout the hotel. Valet personal was so extremely helpful not only with unloading/loading/parking vehicle, they even would assist with directions.

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Thank Christypicard

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $195 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#31 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
“Don't take the rooms close to the elevators”
 of 5 bubbles Dan_98765, 10 Nov 2016 | Read review
“Views of rooftops of the Galleria Mall only.”
 of 5 bubbles Bookshelfish, 4 Nov 2016 | Read review
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