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Westin Galleria Houston Hotel

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944 Reviews from our TripAdvisor Community

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Showing 857: English reviews
Reviewed 5 January 2014

Well located; very large and comfortable rooms. Bit untidy when we were told we were booked in another Westin property (contrary to our pre-paid voucher) but that was overcome. We would stay again; great place.

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Thank BNorthwood
Canada
Reviewed 5 January 2014

I stayed here for 3 nights on a business trip. This Hotel is located in the huge modern Galleria Shopping Mall in East central Houston. Many great restaurants are located in the Galleria Complex itself, plus several Starbuck's are very close to the Hotel as well. This part of Houston is very safe and great for walking to many additional...

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Thank ONE-CAN-TRAVEL
New York
Reviewed 2 January 2014

Apparently this is an older Westin, and it shows. Not as nice as most, but still nice enough. There is another Westin attached to the same mall, and it might be better. We had a nice brunch there. The attached mall is a nice feature. You can walk, eat, or people watch without going outside. Elevators are a big problem....

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Helpful?
Thank Karen K
Anita J, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Karen K, Thank you for taking the time to share your feedback with us! We sincerely regret to learn of the delays and inconveniences caused by the pace of our elevators. We understand time is important and never intend to cause such a disruption. It is furthermore regrettable we did not meet your overall expectations in regards to the...

Huntsville, Texas
Reviewed 19 December 2013

We stayed at the Westin Galleria on Dec. 15. We booked on line. First of all upon arrival they asked to change our room -not a problem, so we said ok. The room in which we were changed was unorganized. The hair dryer and toilet tissue was stored in the clothes closet -we did not find these items until we...

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2Thank Richard M
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Richard M, We appreciate you having taken the time to review your recent stay at the Westin Galleria. We sincerely apologize for the miscommunication in regards to any package that you booked online and the amenities that we provide. We do provide complimentary refrigerators upon guest request and should you choose to have your refreshment center filled there is...

Conroe, Texas
Reviewed 18 December 2013

The room was average size, clean and updated. Bathroom spotless. Comfortable beds. The room has a mini-fridge (no microwave). Elevators were not crowded and we didn't have to wait very long for them. Free parking is available. Great location to just walk out and right into the Galleria mall. There is a lot of traffic in the area, but this...

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2Thank PS1970
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear PS1970, We sincerely appreciate you taking the time to review your recent stay at the Westin Galleria. We regret that we did not provide you with an invigorating Westin Experience. We strive in providing all of our guests with personalized and instinctive service and genuinely regret that we did not fulfill our commitment to you. It is genuinely concerning...

Byram, Mississippi
Reviewed 10 December 2013

Thank you, our experience at the Westin Galleria Houston Hotel was really wonderful. The rooms were fabulous, the food and the Westin Oaks was very enticing. The staff members were so helpful and extremely pleasant … especially Ms. Sheila Miller, she went over and above in so many ways to make sure our stay was perfect. The kindness and warmth...

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Helpful?
Thank SAW0321
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Saw0321, We are thrilled to hear that Sheila assist in providing you a very memorable visit with us! We love to publically acknowledge our staff and will make sure that everyone knows the outstanding service that Sheila provided you. We strive in providing personalized service to each of our guests and we are grateful that we were able to...

Houston, Texas
Reviewed 9 December 2013

Pros: Very clean, great service, great location, large room, comfy beds Cons: Traffic is terrible, no place to eat or drink if the mall is closed Stayed here with my hubby and kids this weekend. We are from Houston so know the area well. We booked a standard room, but I considered upgrading to a larger room because we have...

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Thank VuongStrongWifey
Atlanta, Georgia
Reviewed 7 December 2013

Usually when choosing a new hotel I do research, but knowing the Westin brand, and foolishly thinking it would live up to its reputation, I booked without research. What a rip off! For over $200 a room, and despite using my suite upgrade, I will not return. No concierge lounge, no separate shower stall. I can forgive the chipped paint...

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2Thank Anne A
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Anne A, We appreciate you taking the time to review your recent stay at the Westin Galleria. We strive in providing our guests with a relaxing and rejuvenating atmosphere to unwind in and regret that we did not fulfill our commitment to you and that the aesthetics and layout of the hotel caused a disruption in your stay. We...

Midwest Illinois
Reviewed 5 December 2013

The hotel experience is a typical Westin experience - nice lobby, clean room, comfortable bed, good service. The location is great attached to the galleria with lots of shopping and great restaurants.

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1Thank wanderlust678
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Lovebug, We are thrilled to hear that our locations assisted in providing you a memorable stay with us. We strive in providing our guests with an exhilarating atmosphere to refresh and recharge. We hope to continue being able to provide you with instinctive service on any future travels to the Houston Galleria area! Best wishes, Jennifer Rincon

Malaysia
Reviewed 1 December 2013

This hotel does not live up to the Westin reputation. The hotel is pretty old but this is not a big problem as it is clean. The service is very disappointing. The common toiletries (shower gel, shampoo, slippers, etc) are not readily available in the room and one will need to call to request for these necessities. We called the...

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Helpful?
Thank Muse8
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Muse8, We appreciate your review of your recent stay of the Westin Galleria. We genuinely regret the lack of instinctive service that we provided you. It is never our intention to cause a disruption in our guests stay and apologize for having caused one in yours. We strive in providing personalized guest service and it is disappointing to hear...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $213 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The 20th Floor facing front of the hotel has a great view of the city”
sunburn2016, 25 Apr 2017 | Read review
“Room closer to the elevator means less walking as the complex is vast”
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391benjaminl, 1 Mar 2017 | Read review
“Don't choose a room at all. Stay somewhere else.”
reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
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