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Westin Galleria Houston Hotel

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931 Reviews from our TripAdvisor Community

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Showing 846: English reviews
Rancho Santa Fe, California
Reviewed 20 October 2013

We stayed for 5 days ... Had to change rooms since the first room was close by the air conditioning unit and very noisy. After that the stay was fine. Being integrated with the Galleria Shopping Mall was great for dining and shopping. Room was clean and comfortable. Can be pricey depending on room specifications.

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1Thank Stephen C
san antonio
Reviewed 19 October 2013

Excellent hotel for comfort and convenience with attentive staff. Having stayed here before, it was everything I expected and experienced in the past. Consistent excellence is a big plus. Will definitely try to stay here on next visit.

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1Thank SanAntonioBailey
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear SanAntonioBailey, We greatly appreciate your kind review of your recent stay at the Westin Galleria. We strive in creating an instinctive and personal interaction with our guests and are thrilled to hear that we fulfilled our commitment to you. We look forward to continuing hosting you during your trips to the Houston Galleria area. Best wishes, Jennifer Rincon

Mobile, Alabama, USA
Reviewed 18 October 2013

Everything was great. The room was very clean. The staff was extra super friendly. Parking was very convenient. Room service was awesome. This is an excellent choice if you plan to shop. Overall I really enjoyed my stay.

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Helpful?
Thank LashaLasha
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear LashaLasha, We are thrilled to hear that your recent stay at the Westin Galleria provided you with exhilarating memories. We are very pleased that our staff and location assisted in ensuring you enjoyed your stay. We hope to continue providing this level of service to you on any future trips to the Houston Galleria area. Best wishes, Jennifer Rincon

Los Angeles, California
Reviewed 17 October 2013

Friendly staff, good sleep, sort of a 3.5 stars, rounded up to 4. I enjoyed the rain style showerheads, and the location. It is one of two westins attached to the galleria mall. I stayed at the other (westin galleria oak?) some years ago and found this one to be superior. For one thing, the parking is free with this...

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Helpful?
Thank HC_LA
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear HC_LA, Thank you for providing us with insight on your recent stay at the Westin Galleria. We appreciate all guest feedback as it allows us the opportunity to examine the level of service we are providing. We greatly appreciate the kind words in regards to our Staff, Heavenly Shower, and Heavenly beds. We strive in providing our guests with...

Reviewed 15 October 2013

Firstly, know that there are two separate and distinct Westins in this area of town: Westin Galleria and Westin Oaks. If you're having people meet you, be sure to specify (and ensure that you, yourself, go to the correct one). Such a classic property connected to Houston's Galleria. Houston is mega spread-out, but if you want to park it in...

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Helpful?
Thank Mark M
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear MarkyMarkTXNYC, Thank you for taking the time to review your recent stay at the Westin Galleria. We regret that we did not provide you with a rejuvenating and refreshing escape. We appreciate you having brought this information to our attention and would like to gather a bit more information from you such as your room number and when you...

Reviewed 13 October 2013 via mobile

My wife and I stayed in an Executive corner suite after a company party that was held at the hotel. I was skeptical after reading some reviews but upon arriving and seeing the room I was pleasantly surprised. The hotel staff was great, the room was clean, the bed comfortable and the room was very spacious. Nothing else I could...

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Helpful?
Thank eewill
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear eewill, Thank you for taking the time to review your recent stay at the Westin Galleria. We greatly appreciate your kind words and are thrilled to hear that you enjoyed your Westin experience! We strive in providing our guests with an instinctive and personal stay and are glad that we were able to fulfill our commitment to you. We...

Seattle, Washington, USA
Reviewed 12 October 2013

I have tried this property repeatedly and it just never measures up; as someone who is a SPG Platinum and knows the brand, this one does not measure up: tired, dated, lackluster service, and too often over crowded with a convention, this is not a Westin caliber experience. Gym is too crowded and small for the size hotel as well...

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Helpful?
Thank MatzS2013
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear MatzS2013, Thank you for taking the time to review your recent stay at the Westin Galleria. We appreciate all guest feedback as it provides us invaluable insight to the guest experience and how we can improve. We regret that we did not fulfill our commitment in providing you a relaxing and rejuvenating experience while staying with us. Please be...

New Orleans, Louisiana, United States
Reviewed 11 October 2013

It's a shoppers paradis. The hotel is located in the Galleria, so if you're looking to do some shopping, you're in the right place. No need to drive anywhere, everything is in walking distance come rain or shine, you're covered. The rooms or clean, up to date and the beds or heavenly. The staff are friendly and I even was...

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Thank Jean F
London, United Kingdom
Reviewed 11 October 2013

Great hotel, that I could not fault it for Business. Every need catered for with poliet friendly staff in a good location. I would stay again without hesitation and will be recommending to all my colleagues.

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Thank James C
Tampa, Florida
Reviewed 10 October 2013

Stayed at this hotel for two days from October 5th, 2013 through October 7th 2013. First all all, this hotel has absolutely no restaurants, bar, spa, inside the hotel. If you want to go and have a decent dinner you need to go downtown or places close by and for this you must have your own transportation. The rooms are...

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Helpful?
2Thank findmeinusa
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Findmeinusa, We regret that your stay was below your expectations. Contrary to your statements we do have 2 restaurants for our hotel 1. The Daily Grill is located on the left hand side of the Westin Galleria on the 3rd floor and the 2nd is located on our sister property a 4 minute walk inside of the mall called...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $202 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#32 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose a room at all. Stay somewhere else.”
 of 5 bubbles reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
“Don't take the rooms close to the elevators”
 of 5 bubbles Dan_98765, 10 Nov 2016 | Read review
5 of 5