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The Whitehall Houston

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273 Reviews from our TripAdvisor Community

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Showing 260: English reviews
Lakeway, Texas
Reviewed yesterday NEW

MY arrival greeting from the hotel valet was prompt, professional, and welcoming. The front desk staff eagerly greeted me and through out my stay staff always walked by with a smile. I loved my room, the amenities, and the comfortable bed. Once in my room I received a phone call from the front desk asking if everything was okay. The...

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Helpful?
Thank kbetts397
SKhatri, Manager at The Whitehall Houston, responded to this review

Thank you for taking the time to post such a wonderful feedback about The Whitehall Houston. As you noted in your comments, our staff is always willing to go above and beyond what is required to satisfy a guest's request. We hope you will come back to enjoy more of our hospitality and gracious style of living. It was our...

Reviewed yesterday NEWvia mobile

Although I was down on a business trip and was sick half the trip, the hotel felt like home by the time I left. Great staff, good shuttle, decent food, comfortable room. While most people would be disappointed with a view of the highway, for me it was honestly calming.

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Helpful?
Thank Carissa B
SKhatri, Manager at The Whitehall Houston, responded to this review

Thank you for taking the time to review your stay at The Whitehall Houston. It was a pleasure to know our service and accommodations were above and beyond your expectations. We are also happy you found our complimentary shuttle to be an added advantage and that you liked the food we serve. It was our pleasure hosting you, and we...

Houston, Texas
Reviewed 3 days ago NEW

My husband and I stayed this past Saturday night at the Whitehall for our anniversary. We actually live a couple of blocks from there, but it was our anniversary, so why not? We enjoyed our night at the Whitehall very much. All of the staff was very nice, and super accommodating. We had gone to dinner and had leftover food,...

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Helpful?
Thank BandCHalik
SKhatri, Manager at The Whitehall Houston, responded to this review

We are delighted you chose The Whitehall Houston for your anniversary and loved your clean, spacious rooms along with our outstanding hospitality. It was so nice to see our location was perfect for your needs. We enjoyed having you as our guest and hope to have the opportunity to welcoming you back on a future visit.  Best Regards, Sal Khatri...

Reviewed 3 days ago NEW

We got a room last minute here over New Year's Eve weekend. Their is absouluty no microwaves in this whole hotel. If you want to bring left overs back plan on eating them cold. They say they don't have them because they are a full service hotel yet they don't even have a place where you can buy snacks or...

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Helpful?
Thank Terra C
SKhatri, Manager at The Whitehall Houston, responded to this review

We appreciate your valuable feedback. I am glad you had an overall pleasant stay and had an excellent dining experience in our in-house restaurant. We have an exceptional team whose main priority is ensuring the comfort and satisfaction of our guests, so I am disappointed we missed meeting some of your expectations. Your comments will be shared with our team...

San Antonio, Texas
Reviewed 5 days ago NEWvia mobile

I was pleasantly surprised with our visit! I put off booking a place to stay in Houston for the Houston Marathon until and few weeks before our trip and I chose The Whitehall based on location and price. They ended up providing a shuttle to the race start for the runners, which was an added bonus! We absolutely loved our...

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Helpful?
Thank orissaloftin
SKhatri, Manager at The Whitehall Houston, responded to this review

Thank you for taking the time to review your stay at The Whitehall Houston. It was a pleasure to know our service and accommodations were above and beyond your greatest expectations. We are also happy you found our complimentary shuttle to be added advantage. We are devoted to ensuring all guests have a wonderful experience so thank you for letting...

Wellington, New Zealand
Reviewed 6 days ago NEW

The Whitehall is a spacious, elegant property with old-world charm. Our room was large, well appointed and very comfortable. We especially loved the Tempur mattress. There is a good choice of several eating and drinking options on site, and it's also an easy walk to restaurants and bars in the Historic area of downtown Houston. The reception staff were friendly...

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Helpful?
Thank Jenntay188
SKhatri, Manager at The Whitehall Houston, responded to this review

Thank you for sharing your experience at The Whitehall Houston. It's nice to know that we met the majority of your expectations especially in regards to your comfortable room and convenient location. However, I apologize for the problems you encountered during room occupancy. I am working with my staff to make sure we don't repeat what you experienced. Everything we...

Reviewed 6 days ago NEW

We loved our stay at the WhiteHall, Houston. We were there for the Chevron Houston Marathon. The valet staff was friendly, they even helped me try to look for my lost rain jacket. The front desk was warm and inviting. My favorite person was Jorge Flores who served us with candy and strawberry-basil water. Jokes aside, he was friendly, warm,...

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Helpful?
Thank shaina s
SKhatri, Manager at The Whitehall Houston, responded to this review

Thank you for taking the time to post such a wonderful feedback about The Whitehall Houston. As you noted in your comments, our staff is always willing to go above and beyond what is required to satisfy a guest's request. Thanks so much for acknowledging the excellent service you received from Jorge, we will be sure to share your kind...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

I absolutely loved the Whitehall.The service was awesome and Ashika the administrator their had superb customer service.I will definitely stay their again when I go back to Houston to visit. Our room was nice and the hotel food was very good.The location of the hotel was in the heart of the city which I liked.There are many surrounding restaurants ans...

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Helpful?
Thank A TripAdvisor Member
ManagerX1, Manager at The Whitehall Houston, responded to this review

Thank you for taking the time to review your stay at The Whitehall Houston and recommending us. We are delighted you loved your well-appointed room, our delicious food offerings and our location being close to your places of interest. Thanks for mentioning Ashika in your review, I will surely share your compliments with her for the excellent service she provides....

Conshohocken, Pennsylvania
Reviewed 1 week ago via mobile

I stayed at the Whitehall for business and it was great. By far the best part was the staff. Jorge Flores, the concierge was outstanding. Any trip to the lobby was fun because Jorge was there smiling and ready to help with anything I needed. I also have to mention Carmen at the front desk. She and the rest of...

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Helpful?
Thank Bill W
ManagerX1, Manager at The Whitehall Houston, responded to this review

Thank you for writing such a lovely review about your experience at The Whitehall Houston. I am thrilled to read about the great service you received from Jorge and Carmen and how their actions exceeded your expectations. Please be assured, I will share your comments with them and extend my own personal thanks. It was a pleasure having you as...

San Antonio, Texas
Reviewed 1 week ago via mobile

My husband and I celebrated our anniversary at the Whitehall and Tanner not only upgraded us without us even having to ask, but he even made sure that chocolate-covered strawberries and champagne was delivered and waiting for us when we arrived! The room was exquisite with a beautiful view to match. We had one of our best anniversaries there. He...

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Helpful?
Thank deedeehale
ManagerX1, Manager at The Whitehall Houston, responded to this review

I'm so happy to read that you and your husband had a wonderful, fun-filled Anniversary stay at The Whitehall Houston and that the service you received from Tanner, made it an unforgettable experience. I am proud of associates like him whose main priority is ensuring the comfort and satisfaction of our guests. Your kudos will be surely shared with him...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Downtown Houston hotels that offer distinct accommodations and an accessible location are hard to find, but The Whitehall Hotel is just that. A premier locale situates us between the buzzing industry sector including giants such as KBR and Chevron as well as fantastic Houston attractions such as Minute Maid Park, George R. Brown Convention Center, Discovery Green, Greenstreet, The Toyota Center and MANY MORE!Retire to your room and enjoy luxurious bedding with home-like features such as wood flooring, glass showers, window shades, keurig coffee makers and over 80+ HD TV Channels. Enjoy Southern hospitality and treats with our Sothern Delights cookies and Complimentary Sothern Delights bottled water. Our Sothern Host is your H-Town expert and available to assist you in experiencing Our Town, Your Home. Modern Houston hotel amenities such as free high-speed Internet and premium cable in every room. For that extra hint of comfort, our luxury suites and executive rooms provide extra spacious accommodations. During your stay, take advantage of our state-of-the-art 24-hour fitness center, to include PRECOR equipment. Our three unique and dining outlets are a can't miss! Edgar's Hermano offers unique Tex-Mex meets Southern cuisine, and Buffalo Bayou offers specialty coffee drinks and fresh grab n' go salads, sandwiches and pastries. Our outdoor kitchen & bar, Part & Parcel features an intelligently curated cocktail list and relaxed courtyard setting making Part & Parcel the perfect downtown destination to meet up with friends or make some new ones under the Texas stars. Our team of expert mixologists specialize in both classic cocktails and original libations, which are complemented by a tempting small plate menu and a heaving helping of Southern hospitality. Meeting and Event planners in Houston will adore our extensive ballroom and breakout spaces, serving up to 500 guests. For that winning Houston, Texas vacation or business trip, choose the ample comforts and thoughtful convenience of The Whitehall Hotel, Houston's Most Iconic Boutique Hotel - REDEFINED. ... more   less 

Additional Information about The Whitehall Houston

Address: 1700 Smith Street, Houston, TX 77002 (Formerly Crowne Plaza Houston Downtown)
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: $185 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Whitehall Houston 4*
Number of rooms: 259
Reservation Options:
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Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Houston Crowne Plaza
Hotel Style:
#3 Luxury Hotel in Houston
#42 Romantic Hotel in Houston
#136 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Whitehall Houston staff and other travellers.
5 questions
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Questions? Get answers from The Whitehall Houston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a high floor if you like the city view”
 of 5 bubbles kbetts397, 20 Jan 2017 | Read review
“Ask for a city view and not facing the freeway.”
 of 5 bubbles kevinatx2017, 3 Jan 2017 | Read review
“All rooms have a view, great location and excellent customer service, staff go far and beyond to make your stay pleasant.”
 of 5 bubbles 108308, 28 Dec 2016 | Read review
“Be sure to join the free iPrefer loyalty program when you book to get complimentary upgrades.”
 of 5 bubbles pjmacl, 16 Dec 2016 | Read review
“Rooms on south side have a better view.”
 of 5 bubbles Q4119SVstephenc, 11 Dec 2016 | Read review
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