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Hilton Houston Westchase

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Traveller (132)
Room & Suite (73)
Dining (21)
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Overview
  • Excellent39%
  • Very good30%
  • Average17%
  • Poor9%
  • Terrible5%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Additional information
Offers from Hilton Houston Westchase
Special Offer: Double Points, Every Stay
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Offers from Hilton Houston Westchase
Special Offer: Double Points, Every Stay
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Rooms
Jul. 2Jul. 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (835)
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Traveller rating
297
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297
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45
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All reviewsrio ranch restaurantattached restaurantthe penthousethe executive loungewestheimer roadfloor to ceiling windowsbusiness tripnice hotelwest sidelobby baroutdoor poolbed was very comfortableeasy accessconvenient locationhotel restaurantgalleria mallenjoyed my stay
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71 - 75 of 803 reviews
Reviewed October 16, 2017

My room didn’t have hot water. I had to call the front desk 5 times before maintenance came to my room to fix the hot water issue. The service I received was mediocre at best. I will not stay in another Hilton anytime soon.More

Review collected in partnership with Hilton Hotels & Resorts
Thank 503ayannaf
Response from Michell T, Manager at Hilton Houston WestchaseResponded October 27, 2017

Thank you for letting us know about your experience, while staying here at the Hilton Houston Westchase. We are very sorry that we fell far below your expectations and had very poor communication while you were here. We have shared your experience with the appropriate...More

Reviewed October 15, 2017

As a frequent Hilton guest I would say this is a solid middle-of-the-road Hilton. It's not in a swanky part of Houston, so it's not a swanky hotel, but the location worked for us because it was close to Energy Corridor for meetings and our...More

Thank Laura H
Response from Michell T, Manager at Hilton Houston WestchaseResponded October 16, 2017

Thank you so much for your feed back. We believe we are in a great location of Houston, especially since we are so close to the energy corridor and major freeways that can zip you around Houston. We have read your suggestions, reviewed them with...More

Reviewed October 11, 2017

The hotel smells terrible. There are random weird people all over the hotel, makes you feel extremely unsafe. There was beer spilled in the hallway & there was no caution sign or anyone in the vicinity to clean up the mess.More

Review collected in partnership with Hilton Hotels & Resorts
Thank Amsa K
Response from Michell T, Manager at Hilton Houston WestchaseResponded October 16, 2017

Amsa, thank you for your review of our hotel, the Hilton Westchase. We sincerely apologize that your stay was not up to your expectations. We strive to not only meet our guests' expectations but exceed them. We have reviewed your comments with the appropriate departments...More

Reviewed October 10, 2017

The location of this Hilton was the best. Awesome front desk personnel. Really enjoyed the restaurant, breakfast and comfort of the beds. The rooms were really clean, the hotel is kept up well. I will recommend this hotel to my friends and family members!More

Review collected in partnership with Hilton Hotels & Resorts
Thank Lisa A
Response from Michell T, Manager at Hilton Houston WestchaseResponded October 11, 2017

Thank you so much, Lisa for your amazing review! It is really nice to see a guest who really likes all parts of our hotel from the staff to the cleanliness of the rooms to our award winning restaurant, Rio Ranch! We look forward to...More

Reviewed October 9, 2017 via mobile

It is difficult to rate this hotel because some things are really marvelous but others really frustrating. Perhaps additional training of staff would reduce the latter. View from my room was amazing and location perfect for access to I-10 and other major thoroughfares without the...More

Thank Susan F
Response from Michell T, Manager at Hilton Houston WestchaseResponded October 11, 2017

Thank you, Susan for your in depth review. We will definitely share your thoughts about your stay with the staff to highlight our successes and to also learn and improve on the various aspects that we fell short on. We understand your frustrations and will...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Hot Tub
Details
Price range
US$115 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Houston
#53 Family Hotel in Houston
#83 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$115 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Houston
#53 Family Hotel in Houston
#83 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms
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Traveller (132)
Room & Suite (73)
Dining (21)
Pool & Beach (3)
Business Centre & Event Rooms (15)
Questions & Answers
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winterthur2011
June 18, 2017|
AnswerShow all 3 answers
Response from Michell T | Property representative |
Thank you for being a loyal Honors member! The complimentary continental breakfast is located on our PH floor (floor right above the 12th floor) in the executive lounge. The coupons that the front desk provides are for... More
0
Votes
dianaho225
December 14, 2016|
AnswerShow all 2 answers
Response from JamesBondLosAngeles | Reviewed this property |
There are two types of lounges. You mentioned a business lounge which is typically an area where you can use a computer and a printer. The other type of lounge is an executive lounge which the hotel provides for frequent... More
0
Votes
WaelAlis
December 8, 2015|
AnswerShow all 4 answers
Response from Dianne W | Reviewed this property |
Request one at time of reservation or upon check in
0
Votes
Room Tips
"Bring your ear defenders for a good sleep"
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"Don't stay here during the summer or the winter- or anytime you need to use the heat/air"
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"If you're looking for luxury don't stay at this location or maybe we stayed on the wrong date/night."
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"Todas son buenas"
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