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Westin Oaks Houston at the Galleria

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711 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Oaks Houston at the Galleria
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Showing 643: English reviews
Dallas, Texas
Reviewed 17 March 2014

This hotel had started to show it's age when I last stayed several years ago. Fortunately the ownership has reinvested and it is back. The rooms are fresh and roomy, the new elevator system (dispatched to your floor) is great and eliminates one of the biggest problems at the hotel. Hotel staff is helpful and friendly. This hotel is all...

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Helpful?
1Thank James C
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear James C, We sincerely appreciate your kind review of the Westin Oaks. We strive in providing our guests with a relaxing and rejuvenating atmosphere to unwind in and are thrilled to hear that we fulfilled our commitment to you. We hope to continue providing you instinctive service during any future travels to the Houston Galleria area. Best wishes, Jennifer...

Hyattsville, Maryland, United States
Reviewed 10 March 2014

I stayed at the Westin Oaks this past weekend (Friday and Saturday night) because we flew into for my dad's 70th birthday. At first I was pretty hyped that the hotel was adjoined to the mall. BUT after searching for parking for 30 minutes one time, and having to pay $7 for 10 minutes (so I could run upstairs and...

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Helpful?
1Thank ArtNSoulEscapes
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear ArtNSoulEscapes, We appreciate your review of the Westin Oaks. We regret that parking caused a disruption in your stay and that we did not provide you with a suitable alternative or solution. In regards to the refreshment center in the room, we sincerely apologize for not having effectively communicated to you that the refreshment center stays at room temperature....

Sittard, The Netherlands
Reviewed 7 March 2014

Although this hotel is located great (@ the Galleria Mall) it's services are moderate. For 3 days internet paying $ 26 is too much, using the business center to print 3 pages cost me $ 10. The breakfast is poor, normally you have a buffet, here you have to go to a restaurant etc.. The rooms are good but over-priced....

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Helpful?
2Thank Neierke
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Neierke, We appreciate your candor regarding your recent stay at the Westin Oaks. We regret that we did not provide you with a true Westin Experience. It is disappointing to hear of the inconveniences you endured. Please be assured that we have discussed your comments with our Director of Housekeeping and Broadband so that we can take corrective measures....

Fairfield County, CT
Reviewed 21 February 2014

I was a little apprehensive about the property reading some of the other reviews regarding the poor state of this hotels facilities. I was on the 4th floor which looks recently renovated. Other guests at the group event I attended said their floor had also been renovated. I'm not sure about all floors. It looks like a cheap renovation. The...

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Helpful?
2Thank nodrama1
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear nodrama1, We appreciate you taking the time to review your recent stay at the Westin Oaks. We regret that we did not provide you with a relaxing and rejuvenating stay with us. It is never our intention to cause any inconveniences to our guest and regret having caused one in yours. We would like to gather more information from...

Victoria, Texas
Reviewed 10 February 2014

One of these days I will learn! The location is great if you need to be close to the mall but this will come at a price. Parking is a NIGHTMARE (SHARED WITH THE MALL!!) and it seems like this hotel is always under some kind of construction!?! The last time we stayed with Westin Oaks the a/c was broke...

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Helpful?
3Thank jessica s
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Jessica S, Thank you for taking the time to review your recent stay at the Westin Oaks. We regret that parking at the hotel caused a disruption in your stay and that we were unable to assist you with extending your reservation. There are certain types of reservations that we unfortunately do not have access to and sincerely apologize...

Lafayette, Louisiana
Reviewed 2 February 2014

The food in their restaurant is gourmet good! Smoked cheese on the nachos, fresh green juices in the morning, almond milk for my coffee helped me have a wonderful experience. The hotel was attached to the galleria so it was nothing to go shopping! We never left the hotel between hearing our speaker's event and the shopping! I worked out...

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Thank stephaniesherie
California
Reviewed 23 January 2014

The room I stayed in was comfortable and a bit bigger than average but otherwise there was nothing to make it stand out. The in room safe was broken and the closet is on the small side. The hotel is part of the Galleria, a huge high end shopping mall. I did not eat at the hotel restaurant as the...

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Helpful?
Thank packedandready2go
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Packedandready2go, We are pleased to be informed that our staff assisted in providing you a memorable stay at the Westin Oaks. We regret that we did not provide you with a functioning safe and would like to gather more information regarding your room so that we can fix this issue. Please contact us at WeCare@westin.com at your earliest convenience....

Houston, Texas
Reviewed 20 January 2014

I stay at this hotel for work and it is very conveniently located in The Galleria. Dozens of great restaurants in walking distance and attached to the Galleria mall. Easy parking in the mall garage and one block from Loop 610 for easy on/off access. The staff is always nice and once you learn how the elevators work, they are...

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Helpful?
1Thank WheelerSW
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear WheelerSW, We sincerely appreciate your kind words and continued patronage to the Westin Oaks. We strive in providing our guests with instinctive service and are thrilled to hear that we have fulfilled our commitment to you. We look forward to continuing hosting you for all your work projects here in the Houston Galleria area. Best wishes, Jennifer Rincon

Reviewed 19 January 2014

Literally a carbon copy of Westin Galleria on the opposite side of the Galleria, this property is owned and operated by same folks. If you want to literally have unfettered access to the Galleria, this is your place. It's connected on multiple levels (right next door to Neiman Marcus). The property is elegant, but really starting to show its age,...

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Helpful?
3Thank Mark M
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear MarkyMarkTXNYC, Thank you for taking the time to review your recent stay at the Westin Oaks. We regret that we did not provide you with a relaxing and rejuvenating atmosphere to unwind in. You might be interested to know that our last renovation was in 2009 and per Starwood standards we shall be entering a renovation in the near...

Atlanta, Georgia
Reviewed 18 January 2014

had a very good experience. nice hotel. good venue. excellent staff at the front desk and spacious room. business traveler friendly. many restaurants within ez walking distance. the bar is solid and the staff there is excellent. lamb sliders were killer.

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Helpful?
2Thank rsethnova
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear rsethnova, We are thrilled that you enjoyed your recent stay at the Westin Oaks! Our Street Level Lobby bar is a great place to unwind after a long day and work and we are glad that you were able to enjoy all aspects of your stay with us! Be well, Jennifer Rincon Guest Relations Coordinator

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $191 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#34 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a view of downtown”
 of 5 bubbles 212eda, 20 Jan 2017 | Read review
“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
 of 5 bubbles 128kodak, 22 Nov 2016 | Read review
“the traffic in this area is very congested. I would suggest checking in and leaving late morning or early afternoon.”
 of 5 bubbles firefighter57, 6 Oct 2016 | Read review
“Ask for a room facing the Westheimer for a good view--but the traffic can be a bit noisy”
 of 5 bubbles Penelopesparkles, 26 Sep 2016 | Read review
“Avoid rooms close to lifts.”
 of 5 bubbles nicow449, 15 Sep 2016 | Read review
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