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Fairfield Inn & Suites by Marriott Huntsville

  • Excellent0%
  • Very good11%
  • Average22%
  • Poor11%
  • Terrible56%
  • Jun. 12, 2018
  • 2 weeks ago
    “Hotel needs a new GM”
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136 Ravenwood Village Dr, Huntsville, TX 77340-2374 See on map
Non-Smoking Hotel
Facilities for Disabled Guests
2.5 Star accommodation
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Oct. 28Oct. 29
1 room, 2 adults, 0 children
Standard Room
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Reviews (9)
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1 - 5 of 9 reviews
Reviewed 2 weeks ago

This place is mismanaged and the only positive at this hotel is Frances at the front desk. Your management can learn a few things about customer service from her. Nicole, you over book and put your team in the cross fire of irate customers trying...More

Thank my0pini0n1234
Response from Nicole J, General Manager at Fairfield Inn & Suites by Marriott HuntsvilleResponded 2 weeks ago

Thanks for your expressed concerns. Give me a call 9364367000. Thanks

Reviewed 2 weeks ago via mobile

We had booked this hotel months an advance for Family Weekend at my brothers college! We drove in 4 hours and came to check in for 2 nights and were told that our room had been cancelled the day prior due to overbooking! The owner...More

Thank Lauren S
Response from Nicole J, General Manager at Fairfield Inn & Suites by Marriott HuntsvilleResponded 2 weeks ago

Good Morning. I want to apologize for the terrible inconvenience this caused. Please give me a call 936.581.5606. Thanks

Reviewed 2 weeks ago via mobile

Beware of booking this hotel!!! I booked two rooms for this week ast weekend for my family to come from Dallas for family weekend. One room I booked in February 2018 and one in May 2018. I did mobile check in for both and called...More

Thank Explore593556
Response from Nicole J, General Manager at Fairfield Inn & Suites by Marriott HuntsvilleResponded 2 weeks ago

I sincerely apologize for this terrible Inconvenience this caused. Please give me a call.

Reviewed August 28, 2018

We booked this hotel a month and half before we were to arrive. When we arrived they told us they overbooked and they had a place for us 2 miles down the road at Quality Inn! So we are super tired and just ready to...More

Thank JulieKat
Response from Nicole J, General Manager at Fairfield Inn & Suites by Marriott HuntsvilleResponded August 29, 2018

Dear Mrs Julie I’m the General Manager here at The Fairfield Inn & Suites Huntsville Texas. It has been brought to my attention that your recent visit with us was not up to par due to having to be relocated to another location. As you...More

Reviewed August 18, 2018

Had a reservation since March to check in on August 18. They cancelled our reservation and moved us to a hotel 40 minutes completely out of our way on the morning of our check in. Totally ruined our travel plans and we had to cancel...More

Thank robync618
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Hotel class
Contact Information
Hotel Amenities
Non-Smoking Hotel
Room types
Non-Smoking Rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms
Price range
US$128 - US$193 (Based on Average Rates for a Standard Room)
United States > Texas > Huntsville
Hotel class
Contact Information
Room types
Non-Smoking Rooms
Price range
US$128 - US$193 (Based on Average Rates for a Standard Room)
United States > Texas > Huntsville
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"check in on time, and make sure your reservation is still active"
2 weeks ago
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