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My 2nd stay here. First time in 2017. Several renovations from last year to this. The rooms were updated, modernized. Staff helpful and friendly. Decent lobby bar/restaurant. Only concern was the temp control in the room. Either too warm or too cold. The unit itself...More
Am a diamond Hilton member and am travelling round various parts of DFW.
Arrived in having already tried to check in and get a digital key. Which failed. I was told so and then it took some long time to get me an appropriate room....More
Thank Mark D
Response from Desiree L, Manager at Hilton Garden Inn Las ColinasResponded 17 March 2018
Thank you for taking the time to share your experience about your recent stay at our hotel. We regret that we did not provide you with the quality of service you deserve. We are constantly working to improve our hotel and your comments will...More
Overall it was a good experience and I will probably stay at this property again since it is close to Microsoft office. The only thing I would say is that bed needs to be made better along with bathroom products needs to be replenished correctly.More
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Response from Desiree L, Manager at Hilton Garden Inn Las ColinasResponded 15 March 2018
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the...More
Stayed here on Business. This is an older hotel that needs updating. Musty smell, Not very clean, stains on walls, just average customer service. Breakfast is way overpriced. There are better places to stay in the area.More
Response from Calvin P, On behalf of management at Hilton Garden Inn Las ColinasResponded 14 March 2018
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to...More
Musty from obvious flooding; washing machine flooded, too. Employees obviously don’t adhere to the customer is always right philosophy. My husband and I both felt like we were being scolded. Good food and drinks, just expensive.
Response from Desiree L | Property representative |
Unfortunately we do not have an airport shuttle. Our shuttle does a 5-mile radius, and the airport is closer to 10 miles from us.
I do know that a taxi will range from $25-35, but Lyft/Uber will be about half of that.