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All reviewsthe club loungedfw airportfront deskspg memberlobby barrestaurant staffcorner roombit datedstaff was friendly and helpfulcomfortable hotelwould stay here againnight's sleepcheck in was a breezeleave your carroom servicemini fridgeroom was spacious
The shuttle from this hotel is very convenient and easy access to the airport. Thank you for your wonderful service and clean rooms. The front desk staff was some of the best I have ever seen, comfortable in there jobs and willing to go the...More
Stayed at this hotel for one night. Check-in was quick and easy. Marcus Elliot did the check-in and he seems like a great front desk agent.
The room was nice, clean, comfortable. It had a spacious closet and Starbucks coffee. I liked that they have...More
Sub-Par overall. They need an entry sign off of the Hwy. I was hard to find the hotel entry, from the the service road. The grounds and Lobby are nice. The Front Dest help were not easily helpful. Very “up-tight” attitude. They do not acknowledge...More
Thank Kelly D
Management response:Responded 2 October 2017
Thank you so much for the feed back Kelly. I have taken your comments and shared them with the hotel, and we will address the items you mentioned immediately. Again, thank you!
Director of Rooms
My stay here was exactly as expected.
Shuttle pickup from the airport was fast enough, though not overly so. Check-in was extremely fast. My SPG Gold status was not recognized, nor acknowledged. I was assigned a room on the 6th floor. I appreciated the cucumber-infused...More
1 Thank Fzedlach
Management response:Responded 25 September 2017
Thank you for your feedback! I'm very sorry to learn that you were not recognized as one of our loyalist customers. I also appreciate you sharing with me the issue with your bathroom, and I have dispatched me engineering team to correct the problem! Again,...More
Stayed for 3 days in September for business. Ate all meals, except for one, on property. Food and service were good. Location was just a few minutes from the airport. Shuttle to/from airport was good. Rooms were nice. Would stay there again.
Yes! There is a shuttle operated by the city of Grapevine that picks up from our hotel in afternoons and evenings and goes round trip. Only $5! Stops at Grapevine Mills and Main Street. Contact hotel directly for more... More
Yes! There is a shuttle operated by the city of Grapevine that picks up from our hotel in afternoons and evenings and goes round trip. Only $5! Stops at Grapevine Mills and Main Street. Contact hotel directly for more details or google the Grapevine Shuttle.