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Extended Stay America - Dallas - Las Colinas - Carnaby St.

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Room & Suite (7)
Dining (1)
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Overview
  • Excellent30%
  • Very good15%
  • Average10%
  • Poor25%
  • Terrible20%
21 Feb 2018
“You get what you pay for.”
17 Jul 2017
“Great staff, cleanliness not so great.”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Pets Allowed
Wheelchair Access
Self-Serve Laundry
Breakfast included
2 Star Hotel
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Additional information
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (20)
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11 - 15 of 20 reviews
Reviewed August 18, 2017 via mobile

Two word's. HUGE rats. And the front desk clerk had some major issue with being in charge.( Dorothy) Very nasty attitude with my family and, other guest there. Room's were ok, other than trash under the bed's. Convenient to other businesses. Seems to be mostly...More

Thank Ronnie M
Response from 00esa, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.Responded August 19, 2017

Ronnie, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting...More

Reviewed August 5, 2017 via mobile

The property was nice but the neighbors were loud and hanging out from the time I left for work until after I returned. Basically they were loitering outside their room talking about crimes and partying. I could not relax and I notified the front desk...More

Thank S W
Response from 00esa, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.Responded August 5, 2017

Please accept my sincere apologies for the service and noise issues you encountered while here. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We...More

Reviewed July 17, 2017

The staff at this location was very friendly and helpful. The room was in a good location and not difficult to find. However, the cleaning staff did not clean this room properly. The room had toys and hair left from previous residence. The AC unit...More

Review collected in partnership with Extended Stay
Thank jennyferkeohane
Response from 00esa, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.Responded July 19, 2017

Thank you for taking the time to evaluate your stay. We are happy to know that you liked our helpful associates, but we are sorry for the issues you had with your room and the inconvenience it caused. We have addressed your concerns with the...More

Reviewed July 13, 2017

The room was filthy, sheets and pillow cases were stained, there was an assortment of hairs all over the bathroom and in the linens, towels. Surfaces were not cleaned good, a gooey matter on the nightstand. Imagine what was not visible with the human eye....More

Review collected in partnership with Extended Stay
Thank Y7225NVgaryg
Response from 00esa, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.Responded July 14, 2017

We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists...More

Reviewed June 28, 2017

Overall it was a great stay. The staff was friendly and nice. My room had a fridge and stove and everything was in great working order. It is not a continental breakfast. It is a Grab and Go breakfast which means coffee and muffins. I...More

Review collected in partnership with Extended Stay
Thank yedithc
Response from 00esa, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.Responded June 29, 2017

Thank you for selecting Extended Stay America - Dallas - Las Colinas - Carnaby St. for your visit and for sharing your comments. We are glad to read that you liked our friendly associates, convenient location and your well-equipped room as well. It was a...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$71 - US$97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$71 - US$97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Room & Suite (7)
Dining (1)
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