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All reviewsseparate showerfront deskshuttle servicenext morningclose to the airportairport hotelfree breakfastan early flightstayed here for one nightsofa beddfw northbeds were comfortablean older hotelfree shuttlerental caryogurtking suite
Overall the hotel was above average but you could tell it is getting a little dated. However, I would recommend staying. They are about to conduct a major renovation. The stafff was excellant. If you're looking for value in the area compare to some higher...More
Thank David J
Response from Brent D, General Manager at Holiday Inn Express Hotel & Suites-DFW NorthResponded 3 March 2017
Thank you for your feedback about my hotel and staff. I appreciate your comments and will pass them on.
Got stranded at DFW and got a distressed passenger voucher to Holiday Inn Express.... in ARLINGTON. While I was waiting for my shuttle, another Holiday Inn shuttle pulled up.... and the driver took one look at my voucher and said: "That's not us, it's 35...More
Response from Brent D, General Manager at Holiday Inn Express Hotel & Suites-DFW NorthResponded 20 February 2017
I'm so glad our staff was able to help. Thank you very much for your feedback!
We booked this hotel last minute over the 1800 number and the women advised me it was a queen bed room. Upon arrival, the African American man at the front desk was SO RUDE, did not greet us and barely even said a word! After...More
Response from Brent D, General Manager at Holiday Inn Express Hotel & Suites-DFW NorthResponded 1 February 2017
I am so sorry for the attitude and service you received. I sat down with the individual involved to make sure this service will never happen again. We are training or retraining most of the staff at the front desk to offer the service you...More
Have NEVER had a worse experience trying to get from an airport to a hotel. We were stranded, standing in freezing weather, waiting over an hour for a shuttle that never came, despite our repeated calls to the hotel. We ended up having to pay...More
Response from Brent D, General Manager at Holiday Inn Express Hotel & Suites-DFW NorthResponded 23 January 2017
Thank you for your feedback on my hotel. I apologize about all he issues with transportaion and the service received from our staff on your calls. The service you received is not what we strive to deliver. I am working on hiring additional staff for...More
I picked this hotel to stay at because I had to pick up 2 friends at the airport very late. I checked in before they did and when I got to the room I was presently surprised at how big & spacious the room was....More
Response from Brent D, General Manager at Holiday Inn Express Hotel & Suites-DFW NorthResponded 19 January 2017
Thank you for your feedback. I'm glad they were able to respond to your issue with the smoke detector in a timely manner. Hopefully you will be able to spend more time with us on your next visit. Thanks again!
we anticipate the renovation to take about a year for al to be completed. We are doing our guest rooms first and will do the meeting and public space at the end. We do not allow any work after 5:0PM or before 9:30AM to avoid... More
we anticipate the renovation to take about a year for al to be completed. We are doing our guest rooms first and will do the meeting and public space at the end. We do not allow any work after 5:0PM or before 9:30AM to avoid distracting our guests.