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Booked this hotel without checking the reviews first and regretted it.
Reception staff were disinterested and unfriendly.
Room was ok, bathroom was a disaster. Bath drain was blocked. Towels were well beyond use by date.
The clientele were sus to say the least. Laundrys double...More
I have traveled on vacations with my family. Traveled most of the States and 62 countries. I traveled frequently for business. And I never, never, stayed in a worse hotel in terms of both cleanliness, amenities and customer service. I contracted athletes' foot from the...More
Nice hotel, they have a shuttle to & from DFW! Convenient, it goes to & from the airport often! Personable shuttle driver, he was a lot of fun. We parked for free for 2 weeks! What a deal. Would definitely stay there again. Very helpful...More
I had a mouse in my room. I called the desk and they send a guy to put glue to paste the mouse and then they left with the mouse inside the room. It was a big deal change room. I try to contact them...More
Some bad service could be documented via video IF they had a camera during the encounter. Not always an option unless you go prepared for a bad experience and they keep up their rude behavior after the camera rolls. The rooms were very dated and...More
Response from Stephen M | Reviewed this property |
We read all the reviews but the price was right. After landing we called for the shuttle, were told what post to stand at and the bus was there in less than 10 min. When we arrived (1 am) there were no suspicious cars or... More
We read all the reviews but the price was right. After landing we called for the shuttle, were told what post to stand at and the bus was there in less than 10 min. When we arrived (1 am) there were no suspicious cars or characters in the parking lot. Checked in was quick. Got to our room and the first thing we did was check the bed. Pulled the (clean) sheets back, checked the mattress and found nothing. No dead bugs in the bathroom either. Only obvious thing wrong was an iron shaped burn in the carpet. The room really needed an update as did the rest of the hotel. At 2 am we walked to the 24 hour Walmart about 10 min away. Nothing gave us any concern about our safety. Walked from Walmart to the Denny's across the highway. Friendly staff and food was good. Next morning shuttle bus was out front waiting. As I said in my original review, you get what you pay for. Yes, there are better hotels nearby but the prices were substantially more. For a short stay I had no problem with staying here.