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All reviewschandni patelfront deskfriendly smilegreat customer servicefort hoodthe general managermicrowave and fridgewould recommend this hotel to anyonepleasant stayspecial thanksthe entire staffrooms are spaciouswent out of her wayexcellent staykilleen areaenjoyed my staycomplimentary breakfast
It was a great stay until i literally got caught in the elevator. I was not upset about that. I informed the hotel workers and Then the next day me and my friend get kicked out. At 10 at night as well. We both are...More
I want to commend Amanda our mixologist. She went above and beyond to accommodate our special requests at the hotel bar. She is personable and professional. Amanda is an asset to the IHG brand.
I also want to commend Stacy at the front reception. She...More
Response from Chandni P, Front Office Manager at Holiday Inn Killeen - Fort HoodResponded 22 November 2017
Thank for the kind words for Amanda and stacy. We are glad to hear that you enjoy at our bar with our Best bartender. We are hoping to see you back when you visit killeen area
The room was nice and it was clean. However, we had trouble with several items. The desk chair was an office type chair. It would not stay up but settled to the floor. The hotel replaced the chair for us, and the second one was...More
I usually stay at holiday inn hotels because they have standards across the board. For the most part all holiday inn hotels look the same, feel the same, have the same amenities and provide the same services. This facility at Killeen, Texas is substandard. Appararently...More
Actually several issues during our stay. The room were not cleaned, vacuumed which was the same for the hallways, elevators. Inexplicably, I was unable to get towels. I had asked for towels early morning, then repeatedly throughout the day and finally got two towels around...More
Thank you for the updated date information that your check in date was the 17th and not the 16th. We would love the opportunity to talk to you more about your experience. Our Area Director of Operations is completing a... More
Thank you for the updated date information that your check in date was the 17th and not the 16th. We would love the opportunity to talk to you more about your experience. Our Area Director of Operations is completing a full investigation as this is very serious. We appreciate you bringing it to our attention. It is unacceptable and I am very sorry.
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"Nice & quiet even though you are next to the interstate!"