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Embassy Suites by Hilton Laredo

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#2 of 37 Hotels in Laredo
Certificate of Excellence
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Embassy Suites by Hilton Laredo
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493 Reviews from our TripAdvisor Community

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Saint Paul, Minnesota
Reviewed yesterday NEW

I was shocked and surprised yesterday when I went to grab my favorite Coke product and found the hotel decided "It was more important to limit the choices for it's customers (no Coke Products) and sharpen their bottom line". As I was reviewing my disappointment with the manager and pointed out their policy of "If you are not totally satisfied...

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Helpful?
Thank DMSR9999
Corpus Christi, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 28 October 2016 via mobile

We decided it was time to check out Laredo & opted to stay at the Embassy Suites. What a lovely property and excellent service. Staff was welcoming & helpful. Rather than go out for dinner, we opted to eat in the Atrium & had excellent Salmon Nachos & Strip Steak Sandwich. The property appears to be brand new but apparently...

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Helpful?
Thank MZC-Grandma
About Hotel's Favourite Review
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Thank you for your delightful comments. I am glad your travel brought you to our hotel. We are a full service hotel providing food service in three different Areas our Steak house for extraordinary food our Atrium for comfort food and our Room Service. We appreciate your comments about our hotel and how well is kept it was a year...

Zapata, Texas
Reviewed 3 days ago NEW

I will always stay at embassy suites. My grandkids love it there. I save money just for that. I'm a retired teacher. I don't have lots of money. But I manage. I am able to save enough money to go at least every two months.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank V5015QEadrianab
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

We sincerely appreciate your selection and we are glad to be the hotel were you and your grand-kids make lasting memories. Please let me know if I can be of any assistance in your next trip. I hope to see you back again soon. Art Menendez General Manager

Mission, Texas
Reviewed 4 days ago NEW

The hotel was nice and in a good location for shopping and dining out. The staff was very friendly and helpful. The suite was spacious and clean. Enjoyed the complimentary happy hour and breakfast with made to order eggs and pancakes.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 748melissaq
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Thank you for your comments. I am glad you enjoyed your stay at our hotel. Our amenities are unique to Embassy and our guest know that. I hope to see you soon, thank you again for your time. Art Menendez General Manager

Dallas, Texas
Reviewed 2 weeks ago

Night check in man was rude and manager jessica was not willing to fix the mistakes that were made by her staff. Manager blamed me for the issue and said I should not have cards saved on my hh account

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Denice1215
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Dear Denice 1215, My apologies for your experience during your recent stay at our hotel. I would like to find out more details about your experience in order to make corrections. Please contact me directly to ensure your full satisfaction. Art Menendez General Manager Embassy Suites by Hilton Laredo 956-723-9100 ext 105 art.menendez2@hilton.com

richwood, United States
Reviewed 2 weeks ago

Great place to stay in the middle of the night life , great happy hour experience again and buffet is excellent wouldn't stay at any other hotel other than the embassy suites. Perfect for the family and pool and hot tub were awesome

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank rubenrH9262SC
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Thank you Ruben, I am glad you enjoyed your stay. At Embassy Suites we want to make a difference by providing you all those extra amenities. Thank you for your selecting our hotel, I hope to see you back soon. Art Menendez General Manager

Laredo, United States
Reviewed 2 weeks ago

Very nice hotel. Convenient to the mall. Very attractive, clean and spacious rooms and lobby. Fitness center is small but nice. Good variety of foods for breakfast. Staff was very friendly and helpful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 283margaretf
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Thank you for staying with us. I am happy to hear you enjoyed your stay at our hotel. Remember our promise if for some reason we don't deliver the quality of service you expect just let us know and we will Make It Right. Come back soon. Art Menendez General Manager

McKinney, United States
Reviewed 2 weeks ago

Great bang for the buck, great evening reception with free drinks and snacks, great free breakfast... It really is hard to beat. Large rooms, maybe styling is a bit dated and a little dark, but very clean and well maintained. very good environment in the main lobby that makes for great business meetings after hours.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank aaronjosephd
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Is fantastic to hear you describe our hotel. We are different than other hotels providing great big comfortable clean rooms plus our exclusive signature breakfast and great managers reception every day. We do have a great ambiance at our hotel atrium were you can relax having a beverage or a full dinner. Thank you for staying with us this time...

Houston, TX, United States
Reviewed 2 weeks ago

Newly remodeled and painted inside - great hotel with wonderful accommodations, good food and gracious staff. The rooms are spacious with a sitting area and separate bedroom with a bar/sink area. The atrium center is quite nice looking up to a skylight atop the 6th floor center of the building. Food and drink are very good with friendly service -...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank morsebernardk
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Thank you for your great review recognizing our new re design. I am glad you enjoyed our Atrium bar and restaurant area. Our staff enjoys delivering outstanding service delivering the Embassy Difference. We look forward to your next trip to Laredo. Art Menendez General Manager

Edwardsville, Illinois
Reviewed 2 weeks ago

Thermostat issue. Room wouldn't cool below 68. Room was directly above pool and bar. Recommend a room above 2nd floor if you stay here. The omelet that was made to order was greasy. Other food was good. Room service beer was not $5 as advertised in room, but was close to $9. Rail vodka martini was over $10.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Valentinemissy
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Thank you for your review. I will share your comments with my team to ensure accuracy in our advertising. The prices you mentioned are way too high, I know that room service charge tax and gratuity however I don't see that driving the individual price that much. I apologize for your inconvenience due to the air conditioner set up at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Centrally located adjacent to Mall del Norte only 3 miles from Laredo International Airport, the Embassy Suites Laredo hotel is a short drive from historic downtown Laredo and the Mexican border. Enjoy the comforts of home and excellent Embassy Suites service at our hotel in Laredo, TX. Get some work done in your suite with WiFi access and appreciate plenty of room for business or to spend time with the family. Our two-room suites are designed with a private bedroom and a separate seating area with a sofa bed. Use the wet bar kitchen with a microwave and refrigerator to make a favorite snack while watching a movie on one of two flat-screen TVs. ... more   less 

Additional Information about Embassy Suites by Hilton Laredo

Address: 110 Calle Del Norte, Laredo, TX 78041-9142
Region: United States > Texas > Laredo
Price Range: $159 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Laredo 3.5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Embassy Suites Laredo Hotel Laredo
Laredo Embassy Suites
Hotel Style:
#4 Family Hotel in Laredo
#5 Romantic Hotel in Laredo
#7 Business Hotel in Laredo
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Laredo staff and other travellers.
2 questions
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San Angelo, Texas
5 months ago

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Questions? Get answers from Embassy Suites by Hilton Laredo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Customer service is superb”
 of 5 bubbles mcgowan1715, 16 Feb 2017 | Read review
“Until they clean up their act (Literally, in terms of cleaning), don't stay here. The best room in the house (216) is still not clean.”
 of 5 bubbles amaretto01, 3 Dec 2016 | Read review
“love the 6th floor”
 of 5 bubbles lorrainecruz, 20 Sep 2016 | Read review
“If the elevator bell bothers you, chose a room away from the 2 bank of elevators.”
 of 5 bubbles 623lee, 27 Jul 2016 | Read review
“For me all rooms are very nice.”
 of 5 bubbles aurelioaleman, 18 Apr 2016 | Read review
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