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Extended Stay America - Dallas - Lewisville

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Traveller (44)
Room & Suite (32)
Dining (1)
Overview
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1900 Lakepointe Dr, Lewisville, TX 75057-6415 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Kitchenette
Multilingual Staff
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Dallas - Lewisville
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Rooms
Nov. 25Nov. 26
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1 room, 2 adults, 0 children
Standard Room
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Reviews(92)
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  • 19
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SLG99
Dallas, Texas
86
Reviewed Jul. 30, 2018
Due to long term work assignments I have stayed at several Extended Stays in the area, including the Lewisville location for several months now. Sergio the GM is conscientious about running the hotel in a professional manner and always takes care of any issues in a timely manner. My housekeeper has been employed at the hotel for over ten years and always does a good job with the room. The location is very convenient to I-35 and the DFW area. Overall the staff does an excellent job. In my humble opinion this is best run Extended Stay in the DFW area.
1 Thank SLG99
Response from 00esa, Manager at Extended Stay America - Dallas - Lewisville
Responded Jul. 31, 2018
We appreciate your loyalty towards Extended Stay America and the feedback about your experience here. It feels good to know everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you both again soon! Sincerely, Hotel Management
Kiran K
83
Reviewed Jun. 25, 2018
i was on a business trip for a week's schedule in Dallas and i opted to stay in Extended Stay America to save expenses. It was around 60$ per night with Breakfast.

It was like any other Extended Stay America branches in US with Average looks and okayish style of authenticity. If you love cooking this is for you. You will be given all the utensils for you to cook for yourselves. Kitchen is provided with the room.

It was calm in the sorrounding, no noise or disturbances and close to many restaurants. Staff was good and cooperative for any query.
Thank Kiran K
Response from 00esa, Manager at Extended Stay America - Dallas - Lewisville
Responded Jun. 25, 2018
Kiran, thanks for being our guest. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Brandy Z
10
Reviewed Apr. 6, 2018
They charged my card but tell me there is no record indicating it was charged even though I showed them my bank statement t with the charge. It has been over 2 days and nothing to me get . They said they would get the problem resolved but never did.
Review collected in partnership with Extended Stay
Thank Brandy Z
Response from 00esa, Manager at Extended Stay America - Dallas - Lewisville
Responded Apr. 9, 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
ZacharyBrown
Dallas, Texas
10
Reviewed Mar. 1, 2018
The manager Sergio is a joke. So unprofessional and disrespectful. He would not own up to the fact that they messed up my deposit. He tried to call the police, lied and told them I was harassing him and would not leave when he would not answer my questions about my bill. The place always smells stale and dirty. It takes hours just to get new towels or any kind of help. The heater does not work. Sergio will also hound you for a "10" rating/review which is ridiculous. The whole staff and management should be replaced with people who knows how to give great guest customer service. Marriott would never be such a mess. Oh and I still have yet to receive my deposit from them.
Thank ZacharyBrown
Response from 00esa, Manager at Extended Stay America - Dallas - Lewisville
Responded Apr. 1, 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future Hotel Management
brittanyt2018
Lewisville, Texas
10
Reviewed Jan. 3, 2018
This is the worst hotel ever!!! The staff was rude. The manager was rude! The room was below expectations. The staff that was there late at night did not know how to do anything. Maintenance was not there. We were freezing in our room for hours! When I contacted the front desk after 20 attempts he proceeded to say there was nothing they could do so we had to get out or the police was going to get called stated the manager Sergio!
Review collected in partnership with Extended Stay
Thank brittanyt2018
Response from 00esa, Manager at Extended Stay America - Dallas - Lewisville
Responded Jan. 7, 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those More guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Golf Course
Laundry Service
Microwave
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available
Number of rooms
104
Price range
US$79 - US$106 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Lewisville
,
Lewisville Extended Stay
,
Extended Stay America Lewisville
Location
United States > Texas > Lewisville
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available
Number of rooms
104
Price range
US$79 - US$106 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Lewisville
,
Lewisville Extended Stay
,
Extended Stay America Lewisville
Location
United States > Texas > Lewisville
Photos
Traveller (44)
Room & Suite (32)
Dining (1)
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Questions & Answers
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Room Tips
"there are many restaurants close by"
210kirank
Jun. 25, 2018
Read review
"Stay somewhere else!"
TrevorThomasBye
Nov. 7, 2016
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"Rooms facing the highway get better sunlight"
Junglee_Mausi
Sep. 4, 2016
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"Go some place else! I am scared I have bugs in my luggage now!"
J7488OPnicolel
Jan. 14, 2015
Read review
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