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This hotel is without question the worst Carlson property I have ever stayed at. Rather than write a long narrative I will just bullet point the issues I encountered.
• The entire hotel, and in particular my room, had a musty unclean smell
Response from CarlsonRezidor, other at Country Inn & Suites By Carlson, LewisvilleResponded 2 weeks ago
Thank you for writing a review and for your continued patronage. We are sorry to hear about the service you received from our staff and that the elevator was not up to its best state at that time. Also, we are saddened to know about...More
M. Fernandez and I had such a good time there and we really didnt go anywhere. They have these benches under some trees where you relax and chat. The benches themselves are from very close in California where I am from which made it very...More
My wife and I have stayed at this hotel for almost 10 years when we go down to visit my son and his family, usually staying a week to 10 days. This hotel has had some challenges in the past, changing ownership a few times,...More
Thank Michael B
Response from CarlsonRezidor, other at Country Inn & Suites By Carlson, LewisvilleResponded 3 weeks ago
Thank you for writing a review and for your continued patronage. We apologize about the miscommunication regarding the availability of the suites. Also, our team strives to provide great customer service to all of our guests and we are sorry to hear that you did...More
Good quiet place to stay with friends, family or solo. I do recommend and I do suggest to improve the hotel. Also i think that a complementary food room service should be available. Improve the laundry room, breakfast meal, and heating of some rooms.
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