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Staybridge Suites Lubbock

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Staybridge Suites Lubbock
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103 Reviews from our TripAdvisor Community

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There are newer reviews for Staybridge Suites Lubbock
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Showing 102: English reviews
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 April 2016 via mobile

Hotel was very nice & clean it just looks a little tired. With a touch up I would definetly rate it higher . I loved all the space it felt more like an apartment than a hotel . The guest service employees were friendly .i didn't try any of the extra items that were available too tired after a long... More 

Helpful?
Thank Sandra G
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Sandra, Thank you for taking the time to take our survey. I appreciate the feedback you gave us and am pleased to let you know that we do start a renovation on May 2 2016. We are an extended stay property and our rooms are setup to provide the comforts of home. I hope that the next time you are... More 

Level Contributor
3 reviews
Reviewed 11 April 2016 via mobile

They need to be more accommodating to business travelers. I needed to check in at noon to unload equipment, so that it doesn't sit in the hot vehicle all day and I don't have to worry about it being stolen. Of course I was told no, even after explaining why. I was abruptly cut off and told no. I just... More 

Helpful?
Thank Jenny B
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Thank you for taking the time to reach out to us about your stay with us at Staybridge Suites in Lubbock Texas. After reading you comments I have spoken to our staff members to look into the issues you reported. I would like to speak with you further when you have a chance. Please contact me at your earliest convenience.... More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2016 via mobile

Location of this stay was great, the room was on par for Staybrideg, but had dirty dishes. The service was awesome though. In particular Marianne was gracious, kind, and helpful. Even when my kiddos generated a noise conplaint, she was pleasant and understanding as we resolved it. All the staff were smiling and spoke to me and my kids and... More 

Helpful?
Thank Beau M
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Beau, Thank you for taking our survey Beau!! I am happy to see that you r stay was great. I passed along the compliments to Maryann and she said thank you!!! I did speak with my staff about them dishes and that will not happen again. I have a family of three myself and I know from first hand experience... More 

Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 April 2016

This hotel did not have a room for us when we arrived at about 7 pm on April 1 - we had made our reservation in early 2016 as part of a block booking for my daughter's volleyball team and my husband received an email confirmation on March 29. Management told us the entire 3rd floor renovation started 2 weeks... More 

Helpful?
1 Thank Heidi S
Leonard P, Manager at Staybridge Suites Lubbock, responded to this review

Thank you for taking the time to give us feedback! My name is Jasmine and I am the Operations manager. After reaching out to your Event Coordinator, we are under the impression that the issue has been resolved, if you would like to schedule a conference call between us and your Events Coordinator Ms. Senobia, we would be more than... More 

Alexandria, VA
Level Contributor
64 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 13 March 2016

First of all, the rooms are very clean and the mattresses are upgraded and nice. The hotel is built so cheaply though. The walls and doors are paper thin. The plywood subfloor is so thin that the grout in the bathroom tile is cracking through. You can also hear from inside your room whenever someone is walking down the hallway... More 

Helpful?
Thank saxorob
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Dear Saxrob, First I want to thank you for taking the time to take our survey and get this important information to us. I have addressed the issues you have brought to our attention and you will also be pleased to know that you building starts a renovation here on the 18th of April. We hope that the next time... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 January 2016 via mobile

We have stayed at several hotels in Lubbock while visiting our son at Texas Tech. The location is within walking distance from his dorm and close to good restaurants. The room was spotless and hotel employees were extremely pleasant. Bed was comfortable and the thermostats kept our room temp comfortable, as well. We had a very enjoyable stay at a... More 

Helpful?
1 Thank Mary D
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Mary, Thank you for taking the time to take our survey!! I know that we all have a lot going on in our everyday lives. I see that your stay with us was great and we truly appreciate the positive scores we received from you. We feel accomplished when we get these type of surveys. It lets us know that... More 

Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 January 2016

We were visiting family during the blizzard over the holidays, and the staff was very accommodating and provided good value for money. Despite the weather, they tried their best to live up to the commitment of service and provide the amenities the hotel commits to providing. It's clearly a budget hotel, but a good place for families. My only criticism... More 

Helpful?
1 Thank Tstotland
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Hello, Thank you for taking our survey back in January!! I apologize for not responding sooner. We did have some crazy weather during your stay. I am happy to hear that my staff took great care of you. You know the saying about Texas. If you don't like the weather just stay a minute and it will change. That is... More 

Houston, TX
Level Contributor
272 reviews
257 hotel reviews
common_n_hotel_reviews_1bd8 460 helpful votes
Reviewed 4 December 2015

Good location directly across the street from Texas Tech University, but this place is begging for professional management. When you arrive at the entrance the first impression is that cleaning is not part of the regular schedule here. Trash can was overflowing, & the top was so full of old cigarette butts that they had begun to fall & accumulate... More 

Helpful?
1 Thank smvhou
IHGCare, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear smvhou, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. It is nice to know that you find our staff accommodating and pleasant. However, we are truly sorry if the cleanliness... More 

Dallas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2015 via mobile

Great location but needs updating. It was clean and the staff was super helpful but it's the type of place where you don't really want to take your shoes off. Everything was old and therefore worn out. Needs new mattress, needs new everything

Helpful?
1 Thank Travelinhaney
IHGCare, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear Travelinhaney, hank you for sharing your recent experience at our hotel. We are glad to hear that you found our location convenient for your needs. On the other hand, please accept our sincere apologies for not meeting your expectations in terms of cleanliness. Rest assured our goal is to maintain a clean and sanitary environment for all of our... More 

Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2015

I recently stayed at this Staybridge for a week for work. The place appeared decent and amenities were sufficient. I did enjoy the full kitchen that the rooms provided and the rooms were very spacious. However how their management handled how my roof pouring in water from the room above was very unprofessional and unacceptable. I was woken up at... More 

Helpful?
3 Thank Jganzon
IHGCare, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear Jganzon, Thank you for taking the time to review our hotel on TripAdvisor. We apologize if your experience was not as pleasant as you would have liked it to be due to the condition of the room and the service rendered by staff. Your feedback is extremely important to us as we strive to improve with each and every... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to Staybridge Suites in Lovely Downtown Lubbock, Texas Conveniently situated across from Texas Tech University, Staybridge Suites Lubbock is near the University Medical Center, Covenant Health Systems and the Lubbock International Airport. This upscale extended stay Lubbock hotel offers easy access to a number of exciting attractions and well-known businesses. Ideally located in downtown Lubbock, TX, our pet friendly lodgings are near the famous Buddy Holly Center and the thrilling Joyland Amusement Park. Live music performances in the Depot Entertainment District and Texas Tech sporting events can also be found less than two miles away. Business travelers appreciate our extended stay Lubbock accommodations near companies such as Wells Fargo, Bank of America and Merrill Lynch. In order to meet our guests' business needs, free high-speed Internet access and a 24-hour business center are conveniently available on-site. During your stay, we hope you will feel right at home in one of our spacious suites featuring full-service kitchens. Complimentary breakfast, guest laundry services and evening Sundowner Receptions are provided for your convenience, while an outdoor pool and whirlpool, a fitness center, a guest library and a barbecue grilling pavilion are available for recreation. As you plan your trip, we invite you to explore our exceptional Lubbock hotel rates and make your reservations today. ... more   less 

Additional Information about Staybridge Suites Lubbock

Address: 2515 19th Street, Lubbock, TX 79410 (Formerly Hawthorn Suites)
Region: United States > Texas > Lubbock
Price Range: $137 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Lubbock 3*
Number of rooms: 82
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Also Known As:
Staybridge Suites Lubbock Hotel Lubbock
Lubbock Staybridge Suites
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Questions & Answers

Questions? Get answers from Staybridge Suites Lubbock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for 3rd floor. The hallway and room floors transmit a lot of noise to rooms below.”
 of 5 bubbles DavidDinAustin, 26 Oct 2016 | Read review
“Ask for a floor where the renovation has been completed.”
 of 5 bubbles bjones107, 14 Sep 2016 | Read review
“Go once the place is renovated”
 of 5 bubbles Sarapova24, 27 Jun 2016 | Read review
“Do not stay on the University Ave. side!!! Traffic is terribly loud & will keep you awake.”
 of 5 bubbles 307JenP, 11 Mar 2015 | Read review
“I would have liked more outlets in my room, and the shower shelves are too small for anything to fit on them. Just me being a diva!”
 of 5 bubbles Plano_Phil, 31 Jan 2015 | Read review
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