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Holiday Inn Express Hotel & Suites Lubbock West

Booking.comUS$94
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$99*
US$94*
US$99*
US$94*
US$99*
US$94*
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527 Reviews from our TripAdvisor Community

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Start your review of Holiday Inn Express Hotel & Suites Lubbock West
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Reviewed 2 days ago NEWvia mobile

Excellent service from Desk Manager Jason. Great attitude. Great integrity. Great Stay!! Needed a little help in my room. Jason came up to our room, without complaint to hand deliver what we needed. Much appreciated! Thank You!

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Helpful?
Thank Gary B
Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Gary B, Thank you for your recent review about your recent stay with us. I am glad that Jason was able to take such great care of you. He is a valuable member of our team. We hope to see you soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Dallas, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 31 January 2017

Whenever I am in Lubbock for work, I always stay at the HIE on 45th Street because I can rely upon the great service and clean rooms to make my trip enjoyable and comfortable. This time in Lubbock, I had the great fortune of checking in with Amanda, who was so kind during my entire stay. When the heat in...

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Helpful?
Thank DSeth
About Hotel's Favourite Review
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing to stay with us. I appreciate all of your kind words; it is nice to hear that I can make a difference. It was a delight to have met you and I look forward to seeing you again soon. Amanda Melkis Management Team

Tucumcari, New Mexico, United States
Reviewed 1 week ago

Had 5 doctor's appointments in 2 days. The motel and staff were above excellent. They were extremely courteous and polite. Rooms were outstanding. Breakfast was fresh and tasty. Rooms were freshened each day... Restaurants were close by as well as shopping. Will definitely stay there again.

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Helpful?
Thank Sue M
Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Sue M, It is always a pleasure to have you stay with us. I am so happy to hear that our staff here at Holiday Inn Express & Suites Lubbock West were able to take care of you. I can not wait to have you stay with us on your next visit here. Nick Metcalf General Manager Holiday Inn Express...

Sun Lakes, United States
Reviewed 1 week ago via mobile

We stay in many hotels for work and pleasure. Jason was phenomenal. The absolute fastest hotel check-in ever!! Hotel was clean. It was looking a tad worn and tired though. Furniture pretty banged up. Tub had no working stopper for baths. But the little kitchenette was nice with a full refrigerator.

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Helpful?
Thank Marina F
Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Marina F, I am glad that Jason was able to take such good care of you during your check in process. I will personally look into the other issues that you mentioned. I cant wait to see you again, the next time that you are in Lubbock TX. Nick Metcalf General Manager Holiday Inn & Suites Lubbock West

Reviewed 1 week ago

My stay here as simple as it comes, nice and clean. Great staff, Nick set us up with a great rate and we couldn't be happier. It was close to many restaurants and shopping areas, and they had this app for a place called The butler that would deliver up to 2 a.m. on the weekends. Overall a great stay!

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Helpful?
Thank Stephen S
Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Stephen S, Thank you for your recent stay with us. I am glad that the butler was able to deliver to your room as well. We are glad that you had such a great stay with us. We hope to see you again soon. Nick Metcalf General Manager Holiday Inn Express & Suites Lubbock West

Granbury, Texas
Reviewed 4 weeks ago

Overall, not quite up to what I've grown to expect from Holiday Inn Express. Hallways are smelly--not sure what it is. The chair in our room had a big brown stain--again, not sure. It just seemed kind of dingy. Staff was friendly and I felt safe. Slept good.

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Helpful?
Thank ixoye80550
Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

ixoye80550, Thank you for your recent review about our property. I appreciate you bringing those items to our attention. Rest assured that they will be taken care of. I hope that you will stay with us the next time that you are in Lubbock, TX. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Raton, New Mexico
Reviewed 4 weeks ago via mobile

Me and my husband were in Lubbock for a few days for medical reasons. We have been under a lot of stress but as soon as we walked in the hotel a weight was lifted off our shoulders. Nick went above and beyond to make sure our stay went well. I cannot be more grateful for our wonderful stay! We...

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Helpful?
Thank lowry_has
Christine R, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

lowry_has: Thank you for your review. We here at Holiday Inn Express Lubbock West pride ourselves on our guest service. We are glad that it showed with you here. It was a pleasure to meet youll, and I hope to see you again soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 4 weeks ago

We really enjoyed our stay. The front desk manager was awesome and very helpful. What made our stay the very best was ERICA! She was in charge of breakfast every morning. She made sure we had everything we needed. She was very nice, especially to our granddaughter. Erica gave her a bag of snacks and activities for our road trip...

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Helpful?
Thank Lael P
Christine R, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Lael P, Thank you so much for your recent visit to our property. I am so glad that Erica was able to take such great care of you during your stay. She is a valuable member of our team. We all look forward to seeing you the next time that you are in Lubbock. Nick Metcalf General Manager Holiday Inn...

Eloy, Arizona
Reviewed 5 weeks ago via mobile

We have stayed here before and use our rewards benefits for our stays when we can. This is one of the quietest hotels we have stayed in. We couldn't here the people upstairs or noise in the hallway. It was wonderful. Everything was very clean. The staff was friendly and helpful. The breakfast and coffee was very good. We will...

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Helpful?
Thank tdkpadron
Christine R, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

tdkpadron Thank you for your amazing review about your visit with us at our property. I am so glad that our staff was so friendly and helpful to you. I look forward to seeing you again next time that you are in Lubbock. Nick Metcalf General Manager Holiday Inn Express West

Reviewed 13 April 2017 via mobile

We are traveling all across the country and this hotel has been the nicest so far. Everyone was friendly and Nick, Becky, and Erica made us feel right at home. If we are ever in Lubbock again we are definitely staying there again

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Helpful?
Thank jspice09
Christine R, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

jspice09, Thank you so much for your recent review of our property. I am so glad that you enjoyed your visit with us. It was really nice getting to know you and your team, and we wish you the best on the rest of the trip. Nick Metcalf General Manager Holiday Inn Express West

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407-3705
Region: United States > Texas > Lubbock
Price Range: $144 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Lubbock West staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay at the airport ;location or ask to see the rooms prior to checking in”
G186FTjeffc, 17 Mar 2017 | Read review
“The king suites are awesome. Love the top floor.”
coachfarley, 9 Feb 2017 | Read review
“because elevator makes a loud-ish noise, recommend a room away from the elevators”
DSeth, 31 Jan 2017 | Read review
“I have stayed on all levels and different - I have never experienced a problem.”
533gonzalod, 14 Jan 2017 | Read review
“Always have a Wonderful time when we stay! How can you go wrong with Carlos at the front desk and the friendly staff all around the motel! The room is always perfect, clean and ready for us! Love the Holiday Inn Suites Lubbock West! ”
elainehill49, 28 Dec 2016 | Read review
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Prices are for 1 room, 2 adults
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