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All reviewsfront deskhi expressroom was cleanstaff was friendlythe hotel stafffamily reunionenjoyed our staya great stayexcellent hoteldefinitely stay here againlate checkbreakfast areabusiness triphot tubgreat customer serviceindoor poolhie
Stayed here on points as a Platinum Level Member. Was upgraded to a suite, which included a kitchen. I would call it small, but it had a table for 2 as well as a full size refrigerator.
Had 2 queen beds and suitable room for...More
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded February 24, 2016
We are so happy you enjoyed your upgrade; our members such as yourself are what help us be the best. I am so sorry you could hear noise in the hall as well as your neighbors. We will be happy to put notes in your...More
We stayed 2 nights and really enjoyed our stay. Very clean and accommodating. The staff is excellent and the indoor pool was a major plus if you have kids! I only stay at IHG, as they are all great hotels. I am loyal to them...More
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded February 18, 2016
Thank you so much WerckEm5 for being a loyal IHG Member; it is a wonderful compliment to be your choice. We are happy to hear you enjoyed our hospitality and especially the indoor pool; it really makes for a great time.
Hope to see you...More
I really liked the hotel! The room was nice and had a lot of room! The restroom was spacious as well. The only thing I would have to say is the breakfast is not so good. They serve all kinds of stuff but it just...More
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded February 10, 2016
Thank you so much for choosing to stay with us and your feedback. We love to hear how to make our guests stay with us exceptional. More changes are coming to our breakfast selection very soon and we are excited to see what they are....More
Rooms comfy. Bathroom had fan which is a plus when 4 people in room;) Rooms and hotel clean. Staff was super and friendly and very accommodating to our large family and allowing us to hang out in breakfast room in the evening.
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Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded February 4, 2016
Thank you so much Bhatwoman for choosing our location. Everyone is delighted you enjoy your stay and was very happy to have met you all. We are hoping to see you again soon.
Had a class this weekend in Lubbock and stayed here. Great hotel. Housekeeping did a phenomenal job...rooms very nice and clean. Decor in lobby nice and staff friendly. Entrance easy to miss when exiting interstate so keep eyes open. I will stay here again in...More
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded January 19, 2016
Thank you for choosing us to be your accommodations for your class in Lubbock. We are so happy to hear you enjoyed your stay, everyone is dedicated to making sure you are able to relax away from home.
See you again soon,