We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Embassy Suites by Hilton Lubbock

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Embassy Suites by Hilton Lubbock
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

921 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Embassy Suites by Hilton Lubbock
See the most recent reviews
Showing 918: English reviews
Amarillo, Texas
Reviewed 4 weeks ago

We stayed at the Embassy Suites in Lubbock Texas. It's very nice inside. Evening reception with food and drinks, suites are nice and big. Rooms are clean. Staff is very nice and attentive. Breakfast was not supposed to start till 7am but we had to leave at 7am for a volleyball tournament as did many other families so they brought...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank kristinasA9746AV
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I am so glad to hear that you enjoyed your stay with us and that we were able to get you and the players a good breakfast before your day of competing and cheering! We hope to see you back the next time that you are in the area for pleasure or for your next tournament!

Amarillo, Texas
Reviewed 4 weeks ago

Staff is great but facilities need upgrade. Had trouble with heating cooling unit And called front desk a couple times. They tried to fix and had to come back a couple times. Ended up fixing. Staff is gray eat but facilities need upgrade

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank 402russellm
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for reviewing our property at the end of your recent stay with us. I am sorry to hear about the problems that you experienced with the heating and cooling system. We have our maintinence team working on this currently and are anticipating renovations to the property soon!

Fort Worth, Ukraine
Reviewed 4 weeks ago

Great place to stay, every employee treated us kindly and were very attentive to every question asked. The room itself was clean, quiet, and well stocked. I always enjoy the living room at Embassy Suites, it feels like just enough extra room for your friends to come to and visit. Thank you for a great stay.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Lesa O
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so happy to hear that you enjoyed your stay with us here in Lubbock! We are also glad that you and your friends and family were able to make yourselves comfortable and had enough room to spend valuable time together. We hope to see you again the next time that you are in the area!

Carrollton
Reviewed 17 January 2017

Handicap parking filled with non-handicap vehicles. When staff was informed they stated it wasn't their problem. On departure they would not provide assistance to handicapped needs. Breakfast was floating, literally, in grease. When asked for fresher food we were told not until the greasy food was consumed.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Curtis C
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are very sorry to hear about your disappointing stay. We have investigated the matters and have reached out to you personally to resolve these issues.

Carlsbad, New Mexico
Reviewed 17 January 2017 via mobile

Stayed in room #121. The water in the shower burned us our froze us. Have stayed in room 225-219 and 120's. ALL have the same problem. Rooms in the 210's don't drain. Have complained before. Staff is great and tries to help, but nothing changes. Will look for another Hilton to start staying at. So sad.

 Report
Helpful?
Thank SD K
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

So sorry to hear about your trouble during your stays. We are working with our maintenance team to get these issues resolved. Thank you for bringing them to our attention.

Amarillo, United States
Reviewed 17 January 2017

poor connection - room very good, pillows were great - breakfast excellent and staff extremely friendly - hard to have internet connection - log in page was the problem - once you past that - was kind og average, easy to loose signal - beds were firm for a good rest, plus pillows were great - usually a problem in...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank B6713NQpedroc
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are glad that you found our suites to be comfortable. We also apologize for the poor internet connection that you experienced, we will be looking into this immediately.

Reviewed 14 January 2017

Rarely do I find the sincerity of an entire staff to be on point at every moment of my stay. From the cleaning staff to the sales manager and all of the folks in between, the attitude was transmitted that people working and the Embassy Suites Lubbock appreciated that I was there. While excellent service is expected, warm hearts are...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank michaelaS232SN
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to review our property at the end of your stay! We are so glad that you enjoyed your stay. We genuinely care about all f our guests and love that you were able to sense that from our staff! We thank you for your continued loyalty to our property.

Reviewed 14 January 2017

Although the hotel could use some updating, the process of check-in, the cleanliness of the room and the service provided was excellent. The breakfast did not provide as many food choices as I have had at other Embassy Suites.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank susancK8928HE
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to review our property at the end of your stay. We are very glad to hear that you enjoyed your stay and appreciate your comments about our breakfast item selection. We will take this under serious consideration as we are constasntly working to imporive our guest experience.

Reviewed 13 January 2017 via mobile

Loved the ambience. Room was large and accommodated our family of 5 well. Breakfast was outstanding!! Very well kept hotel with friendly staff. Our only complaint was that though it was January and 50 degrees outside, we were on the second floor. It was quite warm. We like to sleep in a cooler environment. We tried turning on the AC...

 Report
Helpful?
Thank Kshultz80
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so glad to hear that you and your family enjoyed yourselves with us! I apologize that your room was not as comfortable as you deserve, in future stays we will make sure that we either have this looked at for you or move you to a more comfortable room.

chino hills, United States
Reviewed 11 January 2017

Great place to stay! Friendly helpful staff that delivered a great hotel experiance! Highly recomend staying here if you find yourself in Lubbock. The beds were comfortable, the rooms were clean and the food was outstanding.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Lee M
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We appreciate your comments about our property and the sercive that you receive while staying with us! We hope to see you again the next time that you are passing through wither for business or on vacation!

84 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (41)
Viewed
Bathroom (5)
Viewed
Room/Suite (13)
Viewed
View from Room (1)
Viewed
Hotel & Grounds (2)
Viewed
Dining (1)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (43)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (8)
Viewed
Hotel & Grounds (5)
Viewed
Business Centre/Function Rooms (6)
Viewed
Bathroom (2)
Viewed
Dining (2)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Lubbock hotels
1.5 km away
Hampton Inn & Suites Lubbock Southwest
8.2 km away
Overton Hotel and Conference Center
2.7 km away
Holiday Inn Express Hotel & Suites Lubbock West
Show Prices
Show Prices
Show Prices
4.6 km away
Hawthorn Suites by Wyndham Lubbock
3.4 km away
Quality Inn & Suites
Quality Inn & Suites
#2 of 64 in Lubbock
624 reviews
2.8 km away
Hilton Garden Inn Lubbock
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: $189 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Expedia, Hotels.com and Priceline so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
 of 5 bubbles dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
5 of 5