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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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960 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Lubbock
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Showing 957: English reviews
Texas
Reviewed 26 July 2016

My husband and I stayed here two different times in July and both times were amazing! The hotel is absolutely beautiful. The staff are very courteous and accommodating. Both times we stayed in a King Premium room. The price includes a huge basket of goodies which were great. The second time we opt to not take the basket which lowered...

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Helpful?
Thank Anita W
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for a great review. We appreciate the compliments and I will be sure to pass them along to the staff. We look forward to seeing you again soon!

Commerce, Texas
Reviewed 25 July 2016 via mobile

I usually stay at Hampton Inn but Embassy was offering a flash sale. I use the Hilton App to book all my rooms. If you haven't tried the app you are really missing out. I enjoy the pre check in and getting to select my room. That being said, the Embassy had a "flash sale" which made a two room...

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Helpful?
Thank Sistersonatrip
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your feedback. We will take it into consideration in continuing to find ways to improve our guest experience. I am so pleased that you use the digital check in and the digital key. We love it also. We hope to see you again in the near future.

Richmond, Texas
Reviewed 24 July 2016

Excellant accommodations overall. I would recommend this hotel to anyone who needs to know of a place to stay in Lubbock. Their customer service was exceptional as well. When eating breakfast there was delays someone in the lobby/hallways greeting customers.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 105yvonnem
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your wonderful review! We enjoy breakfast and are so pleased that you enjoyed it as well. We can not wait to see you again!

San Antonio, United States
Reviewed 21 July 2016

If you need a welcoming experience and made to feel as if your not just another $$ walking in the door, this hotel is a refreshing break from the norm. They make you feel as if you and your business are truly appreciated! From the welcome at the door to the offer of help when you leave, you won't be...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Shelley W
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! Thank you for the awesome compliments! We truly value our guest and strive as a team to make each guest feel welcome. We are so happy that you felt so appreciated. We look forward to seeing you again soon!

Dallas, Texas, United States
Reviewed 20 July 2016 via mobile

I have stayed here several times for work and the customer has always been Fantastic! They greet you at the door, ask your name and make you feel at home. Rooms are clean and beds are very comfortable. I will be back again!

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Helpful?
1Thank Susan O
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your valuable feedback. We love giving awesome customer service and are so happy that you feel at home. We hope to see you again soon!

Lubbock, United States
Reviewed 20 July 2016

This hotel is very friendly and is accommodating to large groups. To get an omelet was slow at this particular Embassy, but it did take good. This hotel is recommended if you are staying with a large group or large family. Rooms are spacious.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Chris S
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We appreciate your very nice comments. The team in the kitchen strive to provide an excellent experience for breakfast and we apologize we didn't hit that mark. We look forward to seeing you again soon and trying another omelet.

Reviewed 19 July 2016 via mobile

According to my kids it's the "best Embassy Suites that we've ever stayed." We only stayed one night but the hotel is just beautiful. The entire staff is friendly and helpful. Breakfast is free and the made to order omelets were delicious as usual. I did not eat or drink; however the other guests seemed to enjoy their evening reception.

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Helpful?
Thank Markeyta
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for the great review! I agree with your children - we strive to make it the best Embassy Suites. I will pass your compliments to the staff and we hope to see you again soon!

odessa, United States
Reviewed 19 July 2016

Clean room, super pool and hot tub area. Breakfast was awesome and the staff incredible. We travel to Lubbock four or five times a year and would no consider staying anywhere else. Great room...terrific price.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Craig S
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you very much for your wonderful comments. I will share the nice comments with the entire team. We look forward to seeing you again soon!

Roswell, New Mexico
Reviewed 18 July 2016

I would recommend this hotel to anyone, for a couples , business, shopping , what ever stay. I personally have stayed numerous times, always excellent, clean, quiet, complete in every aspect. The waterfall, goldfish are amazing. The breakfast is great, eavening meals are served in a very gracious manner, and are certainly four star quality.

Review collected in partnership with Embassy Suites Hotels
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Thank 206ejw
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! What a great review. We appreciate your nice comments and hope to see you again so.

Reviewed 17 July 2016 via mobile

This was our third stay at this hotel and every time it has been excellent. While the rooms and facilities are nice, it's the staff that make this hotel great. Everyone from the front desk staff, to the maintenance personnel, to the breakfast staff are friendly and engaging. Any issues we've had have been quickly handled and to our satisfaction....

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Helpful?
Thank Kyle D
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your great review! We appreciate your feedback and can't wait to see you again.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: $171 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
FamilytravelTX, 6 Aug 2016 | Read review
5 of 5