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Embassy Suites by Hilton Lubbock

Booking.comUS$140*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Lubbock
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972 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Lubbock
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Showing 969: English reviews
Fort Worth, Texas
Reviewed 7 July 2016

The common areas were beautiful and well-maintained; the gym was fine. There is a restaurant (open evenings only) in the common area. But the room was tired and in need of refreshing; the bathroom was so old that it didn't feel clean. My view from the bedroom was of a brick wall. Breakfast had fewer choices than most (no waffles);...

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Helpful?
Thank traveling-grandma27
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Firstly we want to show your our appreciation and gratitude for you taking the time out of your busy day to give us the very valuable feedback on how your recent stay with us turned out. Here at the Embassy Suites in Lubbock customer service everyday guest interaction are two qualities we take pride in our properties entire staff excelling...

Montgomery, Texas
Reviewed 7 July 2016

We stopped at this hotel while traveling back to East Texas from Albuquerque. It was a spur of the moment decision, but we received an excellent price. I must say that every one of the staff was helpful, friendly and a total delight. Even though it was a holiday, everyone was cheerful, friendly, and helpful. We wish we could have...

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Helpful?
Thank Tina Q
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

you so much for taking the time to give us your terrific review of your stay with us here at the Embassy Suites in Lubbock! With memories of a fun, relaxing, enjoyable time spent here on our property, its looking like this may have been one of the best spur of the moment decisions anyone could hope to make!! Our...

Reviewed 7 July 2016

Very good staff/service. Polite, responsive, professional. Breakfast food was good. Fitness center was clean and machines in order. Overall great experience and good value for the money. I would stay here again and recommend this hotel. It is an especially good choice for business travel. Complimentary internet.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dara B
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Top Notch are two words we don't mind hearing when one is describing the great staff here at the Embassy Suites in Lubbock! We are glad that you were able to have a perfect 10 experience, for that is what we strive to achieve and provide for every guest that walks through our doors! From the warm smiles of our...

Lockhart, Texas
Reviewed 6 July 2016

My husband and I stayed here for our 4th of July weekend (crazy, I know). Positives: The staff was so friendly, funny, and they were super accommodating. Our room was great- we had plenty of room and a huge bed, and the pillows were wonderful to have. It was pretty quiet in our room, minus the fact that the hotel...

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Helpful?
Thank Kalyn C
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

thank you for the great response!! We cant speak for every hotel property in America, but here at the Embassy Suites in Lubbock we place an immeasurable value on the ability to receive the immediate feedback from our awesome guests details the pluses and minuses of their stay. The 4th of July holiday was indeed a busy time for us...

Reviewed 6 July 2016

As usual, the Embassy Suites lived up to its reputation for being a quality hotel with a very attentive staff. The evening reception was by far the best we have ever had with complimentary drinks. Would highly recommend to anyone visiting Lubbock, Texas. A little hard to get in and out, but well worth the extra effort.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank richardpN8189FA
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for taking the time to give us your terrific review of your stay with us here at the Embassy Suites in Lubbock! The well known and well-loved brand of Embassy has made this place the favorite hotel of millions, partly due to our outstanding amenities such as the complimentary drinks and appetizers. We are pleased to...

Godley, United States
Reviewed 6 July 2016

Hotel was nice, clean, great breakfast...fitness area needs some repair and attention. Has indoor pool and complimentary happy hour, did not have enough time to take advantage of either unfortunately. Overall good place to stay. I will stay there again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Nicole P
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Whether coming in for a business trip or spending the weekend with us for a family fun-filled getaway, the Embassy Suites Hotel here in Lubbock is an ideal destination location for anyone! The breakfast is indeed the highlight of the experience for many guests, with our fresh delicious seemingly limitless bonanza of all your favorite breakfast delights all within the...

Lubbock, Texas
Reviewed 3 July 2016

For me the beds were a little firm but that is personal preference. We are from Lubbock and we enjoy our little staycation spot. So, we love the evening reception, the pool, and the breakfast. The staff is always friendly and helpful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 98joshuac
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for the compliments! We at Embassy Suites love the managers reception, the pool and the breakfast also. We strive to make this an unforgettable experience and look forward to seeing you on your next staycation (in a softer bed)...

Round Rock, Texas
Reviewed 3 July 2016 via mobile

This hotel was great!! The staff was exceptional. Very friendly and helpful!! I would highly recommend this hotel. It's great to travel here with a family. The breakfast was wonderful. I can't say enough about the staff. The rooms were very roomy. You can tell it's an older hotel but still kept up.

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Helpful?
1Thank NatalieBerry
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We at Embassy Suites strive to give each guest an exceptional experience and are so happy to hit the mark. Thank you for leaving such a great comment. We look forward to seeing you again soon!

London, United Kingdom
Reviewed 2 July 2016 via mobile

Check in, they swipe our card we get keys, we have all done it. Later that evening to go to bed the key isn't working, down to reception for new key. Told the card had been declined! Explained it had been swiped and we used it for gas 10 minutes before arrival. The error is with them. No good, another...

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Helpful?
1Thank usa2zblog
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are very sorry we did not provide you with the quality of services you deserve. This is not our standard that the we at Embassy Suites are trying to deliver. Your satisfaction is very important to us and we try hard to make sure all of our guests have a comfortable and rewarding stay. Thank you again for your...

Texas
Reviewed 29 June 2016

Had a party right outside our window. When we called the front desk they said the party areas would close at 11:00pm! We could literally hear every word of the people outside while we were lying in bed trying to get to sleep

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Helpful?
1Thank rdtbandit
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to give us feedback on your stay with us! We apologized for the noise outside your window. We hope we get another opportunity to take care of you in the near future!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 S Loop 289, Lubbock, TX 79424-1393
Region: United States > Texas > Lubbock
Price Range: $185 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
FamilytravelTX, 6 Aug 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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