We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Embassy Suites by Hilton Lubbock

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Embassy Suites by Hilton Lubbock
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

943 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Embassy Suites by Hilton Lubbock
See the most recent reviews
Showing 940: English reviews
San Angelo, United States
Reviewed 2 May 2016

I have stayed at this hotel several times. The rooms are great and so are their reception areas. The breakfast is wonderful as well. The staff is always polite and helpful, they always go above and beyond.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Michelle B
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! Thank you for your wonderful review of our property! Manager's and Breakfast Reception is one of our favorite times as well. Having all two room suites is definitely an advantage as it does give everyone their own space! We definitely appreciate your review, and look forward to having you back the next time you are in Lubbock

Lewisville, Texas
Reviewed 29 April 2016

Everything about my stay was perfect. From checkin in nearly 3 hours early, to the complimentary drinks, the extremely friendly staff, the fairly priced and tasty room service food, the gift bag, the room, the hotel, everything. I highly recommend this hotel, I honestly don't have a single complaint about it.

 Report
Helpful?
Thank marinop247
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

WOW! Thank you so much for your excellent review! We are glad we were able to accommodate an early check in and satisfy all of your needs! We definitely appreciate you as our loyal guest and cannot wait to host you the next time you are in town!

HELOTES, United States
Reviewed 27 April 2016

Very friendly staff. Jeramy, at the front desk was attentive and accomodating. The hotel had a good evening reception and clean rooms...all good. Large, comfortable room, comfortable bed with cozy linens. All good. I've stayed there before and will stay again.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Brooksie K
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! Thank you for a perfect, five star rating! We definitely appreciate you as our guest and will pat Jeramy on the back for a job well done! We look forward to hosting you the next time you find yourself in the Hub City!

Fort Worth, Texas
Reviewed 26 April 2016

We had a very good experience staying at Embassy in Lubbock. All members of the staff were friendly and helpful. The room was spacious, clean, and comfortable. Breakfast was great. Parking is a little of a challenge, but manageable. We will definitely stay at the Embassy on our next trip to Lubbock.

 Report
Helpful?
Thank Dennis H
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for your excellent review of our property! We appreciate your business and look forward to hosting you the next time you find yourself in Lubbock!

Dallas, Texas
Reviewed 24 April 2016

The staff was nice but The breakfast was awful, the linens in my room were dirty, bathroom was covered in soap scum, the hallways were filled with cigarette smoke. Horrible for honors members, I want even greeted as an honors member

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
1Thank U9391XVmatthewd
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I am so sorry you found your Guestroom and Breakast unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We’d love to have you as our guest to ensure...

Houston, United States
Reviewed 22 April 2016

We have stayed at Embassy in Lubbock every time we have visited our children while they were attending Texas Tech University for the last eight years. We have come to expect consistent, above average, clean, hospitable service, and have never been disappointed. From the spacious and comfortable rooms to the welcoming cocktail reception to the fabulous breakfasts, and the accommodating...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Theresa B
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

WOW!! Thank you so very much for your excellent review of our property! We are so happy we have always met your standards and have been able to constantly excel in your book. We appreciate and value our loyal guests and love having y'all stay each and every time you come to Lubbock. We will see you next time!

Lubbock, Texas
Reviewed 21 April 2016

Rooms were a little dated but nice and clean. Breakfast was great. Happy hour was poorly run. Not enough food and lines were too long to get a drink. Food quality was poor. Chips/carrots sticks not a great meal. Hoped for some hot food.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank jamesfX2734JM
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We apologize that the happy hour was not what you anticipated! It is just snacks by the pool, but we do have plenty of complimentary drinks to choose from. The key is to get here early, as we do draw quite the crowd! Thank you for your feedback, and we look forward to hosting you the next time you find...

San Angelo, Texas
Reviewed 20 April 2016

I stay in this hotel each time I visit Lubbock. You get so much space and so many amenities to enjoy, I don't know why you would want to stay anywhere else. The staff is always so nice and helpful when I am in need of assistance. I have never had any serious issues here; any problems that did arise...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank alleew2016
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We agree that Embassy Suites is the spot to stay! Our amenities paired with our excellent staff's customer service makes it hard to even fathom staying anywhere else! Thank you so much for your excellent review! We look forward to hosting you the next time you are in Lubbock!

Reviewed 19 April 2016

There were 5 of us total. Rooms were wonderful for a larger family. Beds were very comfortable. Although pricy, the evening snacks & drinks offered and exceptional breakfast (for a hotel) made it balance out. Breakfast has a wide variety and made to order kitchen. The pool experience was our only complaint. It was EXTREMELY full with not a lot...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Shortybut
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for your wonderful review of our property! We appreciate your feedback and always take our guests comments into consideration. We agree that the pool is extremely popular especially in the Spring time as we are one of few hotels in the area with an indoor pool, however we do our best to allow everyone an equal...

Odessa, TX
Reviewed 18 April 2016

Never have I stayed in a hotel where everyone was so friendly and helpful. From the time of check in to the time of check out, everyone went out of their way to make our stay special. I highly recommend it.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank mexicolady
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for that Friendliest Hotel feedback! Here at the Embassy Suites we strive for great customer service and reading reviews like yours is definitely a compliment for the hotel. We hope to see you again soon here at Embassy Suites!

84 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (41)
Viewed
Bathroom (5)
Viewed
Room/Suite (13)
Viewed
View from Room (1)
Viewed
Hotel & Grounds (2)
Viewed
Dining (1)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (43)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (8)
Viewed
Hotel & Grounds (5)
Viewed
Business Centre/Function Rooms (6)
Viewed
Bathroom (2)
Viewed
Dining (2)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Lubbock hotels
1.5 km away
Hampton Inn & Suites Lubbock Southwest
8.2 km away
Overton Hotel and Conference Center
2.7 km away
Holiday Inn Express Hotel & Suites Lubbock West
Show Prices
Show Prices
Show Prices
2.8 km away
Hilton Garden Inn Lubbock
4.6 km away
Hawthorn Suites by Wyndham Lubbock
3.4 km away
Quality Inn & Suites
Quality Inn & Suites
#2 of 64 in Lubbock
645 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: $197 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Travelocity and Priceline so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
 of 5 bubbles dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
5 of 5