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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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960 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Lubbock
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Showing 957: English reviews
Fort Worth, Texas
Reviewed 26 April 2016

We had a very good experience staying at Embassy in Lubbock. All members of the staff were friendly and helpful. The room was spacious, clean, and comfortable. Breakfast was great. Parking is a little of a challenge, but manageable. We will definitely stay at the Embassy on our next trip to Lubbock.

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Helpful?
Thank Dennis H
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for your excellent review of our property! We appreciate your business and look forward to hosting you the next time you find yourself in Lubbock!

Dallas, Texas
Reviewed 24 April 2016

The staff was nice but The breakfast was awful, the linens in my room were dirty, bathroom was covered in soap scum, the hallways were filled with cigarette smoke. Horrible for honors members, I want even greeted as an honors member

Review collected in partnership with Embassy Suites Hotels
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1Thank U9391XVmatthewd
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I am so sorry you found your Guestroom and Breakast unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We’d love to have you as our guest to ensure...

Houston, United States
Reviewed 22 April 2016

We have stayed at Embassy in Lubbock every time we have visited our children while they were attending Texas Tech University for the last eight years. We have come to expect consistent, above average, clean, hospitable service, and have never been disappointed. From the spacious and comfortable rooms to the welcoming cocktail reception to the fabulous breakfasts, and the accommodating...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Theresa B
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

WOW!! Thank you so very much for your excellent review of our property! We are so happy we have always met your standards and have been able to constantly excel in your book. We appreciate and value our loyal guests and love having y'all stay each and every time you come to Lubbock. We will see you next time!

Lubbock, Texas
Reviewed 21 April 2016

Rooms were a little dated but nice and clean. Breakfast was great. Happy hour was poorly run. Not enough food and lines were too long to get a drink. Food quality was poor. Chips/carrots sticks not a great meal. Hoped for some hot food.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jamesfX2734JM
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We apologize that the happy hour was not what you anticipated! It is just snacks by the pool, but we do have plenty of complimentary drinks to choose from. The key is to get here early, as we do draw quite the crowd! Thank you for your feedback, and we look forward to hosting you the next time you find...

San Angelo, Texas
Reviewed 20 April 2016

I stay in this hotel each time I visit Lubbock. You get so much space and so many amenities to enjoy, I don't know why you would want to stay anywhere else. The staff is always so nice and helpful when I am in need of assistance. I have never had any serious issues here; any problems that did arise...

Review collected in partnership with Embassy Suites Hotels
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Thank alleew2016
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We agree that Embassy Suites is the spot to stay! Our amenities paired with our excellent staff's customer service makes it hard to even fathom staying anywhere else! Thank you so much for your excellent review! We look forward to hosting you the next time you are in Lubbock!

Reviewed 19 April 2016

There were 5 of us total. Rooms were wonderful for a larger family. Beds were very comfortable. Although pricy, the evening snacks & drinks offered and exceptional breakfast (for a hotel) made it balance out. Breakfast has a wide variety and made to order kitchen. The pool experience was our only complaint. It was EXTREMELY full with not a lot...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Shortybut
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for your wonderful review of our property! We appreciate your feedback and always take our guests comments into consideration. We agree that the pool is extremely popular especially in the Spring time as we are one of few hotels in the area with an indoor pool, however we do our best to allow everyone an equal...

Odessa, TX
Reviewed 18 April 2016

Never have I stayed in a hotel where everyone was so friendly and helpful. From the time of check in to the time of check out, everyone went out of their way to make our stay special. I highly recommend it.

Review collected in partnership with Embassy Suites Hotels
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Thank mexicolady
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for that Friendliest Hotel feedback! Here at the Embassy Suites we strive for great customer service and reading reviews like yours is definitely a compliment for the hotel. We hope to see you again soon here at Embassy Suites!

Reviewed 14 April 2016

Older hotel but had an excellent stay. Stayed there for the weekend. Great location, conveniently located within 5 miles of Tech. Choose hotel because of the rate for the weekend, the full breakfast and proximity to Tech.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Margo S
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you very much for your five star review of our property! Texas Tech is a very important part of Lubbock, and we are glad we were able to accommodate and satisfy yet another Red Raider. We look forward to hosting you the next time you find yourself in Lubbock!

Emporia, Kansas
Reviewed 13 April 2016

Very nice with exceptional service. From happy hour to pool swim and hot tub, all enjoyed without a crowd. Breakfast was awesome. Not super busy and plenty of very attentive staff. Washing machine and dryer on site was unexpectedly nice to have.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank S6925RPjos
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for the five star review! We agree that the amenities we have to offer truly cannot compare to any others in the city! We look forward to hosting you next time you find yourselves in the Hub City!

Reviewed 13 April 2016

My family and I recently stayed here for a four generation family trip. The staff was very pleasant and helpful. Check in was a breeze. Complimentary internet was nice bonus. Breakfast and no-host reception were spot on. Location is ideal for a family with many activities close by or within walking distance. Would definitely stay here again

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank cathyj430
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for your five star review! We agree that our amenities and staff are what make staying with us exceptional. We truly appreciate your business and definitely look forward to hosting you the next time you are in Lubbock!

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: $171 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
FamilytravelTX, 6 Aug 2016 | Read review
5 of 5