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BEST WESTERN PLUS Lubbock Windsor Inn & Suites

822 reviews
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Traveller (38)
Room & Suite (2)
Pool & Beach (1)
Overview
  • Excellent54%
  • Very good19%
  • Average10%
  • Poor7%
  • Terrible10%
Travellers talk about
“room was clean”(39 reviews)
“pool and hot tub”(13 reviews)
“easy access”(22 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from BEST WESTERN PLUS Lubbock Windsor Inn & Suites
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Rooms
Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (822)Write a Review
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All reviewsroom was cleanpool and hot tubeasy accesshot breakfastbiscuitsstaff was very friendlygreat place to staydefinitely stay here againwafflesdesk clerkthe breakfast areafree breakfasttexas techpetinterstatemotel
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211 - 215 of 813 reviews
Reviewed 16 May 2016

They seemed to not have their laundry management up to speed. There were never enough pool towels (we had our 3 grand kids & chose this hotel for it's indoor pool) & had to use our room towels, then took a long time to get...More

Review collected in partnership with Best Western
Thank Rachel S
Response from ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & SuitesResponded 19 May 2016

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Reviewed 16 May 2016

Hotel was nice enough, but the free breakfast was awful. There wasn't enough food for the guests. Only one worker to try and keep up with putting more food out. There wasn't enough room in dining area for all the guests to sit and eat....More

Review collected in partnership with Best Western
Thank Wanda T
Response from ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & SuitesResponded 19 May 2016

Please accept our apology for not exceeding your breakfast experience. Rarely it happens that large number of guests decides to eat breakfast at the same time making it harder for us to accommodate and keep up on refilling as items needs to be freshly cooked....More

Reviewed 13 May 2016

We were here for one night on our way to Austin. We just needed a break from driving, so were fine with something not centrally located. The staff was incredibly friendly at check-in. Our room was a handicap accessible room, so not sure if that...More

Thank Rachel R
Response from ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & SuitesResponded 19 May 2016

Thank you for your compliments about our cleanliness and phenomenal professionally trained team members. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....More

Reviewed 11 May 2016 via mobile

The rate was perfect and the staff was friendly. Thank you to Ms. Flores who helped us with extra necessities and to Leticia who checked us in and made sure that the room met our needs. The breakfast was good and the kids enjoyed the...More

1  Thank Jason R
Response from ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & SuitesResponded 19 May 2016

We appreciate your kind words. Thank you.

Reviewed 1 May 2016

This location wasn't walking friendly, but the hotel was cleaner and more helpful staff than the Best Western in Port Lavaca. We left the hotel before breakfast so we don't know if they had the same type of cockroaches in the waffle batter as the...More

Review collected in partnership with Best Western
Thank Cheri L
Response from ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & SuitesResponded 2 May 2016

Sorry to hear about your experience at some other location. Each branded hotels are independently owned and operated so unfortunately we won't be able to help with your concerns at other location. So far our location is concern, we are a highway property accompanied by...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Indoor pool
Hot Tub
Heated pool
Details
Price range
US$66 - US$96 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Lubbock
#7 Romantic Hotel in Lubbock
#11 Business Hotel in Lubbock
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$66 - US$96 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Lubbock
#7 Romantic Hotel in Lubbock
#11 Business Hotel in Lubbock
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (38)
Room & Suite (2)
Pool & Beach (1)
Hotel & Grounds (41)
Business Centre & Event Rooms (2)
Questions & Answers
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chrislovesblues
21 August 2016|
AnswerShow all 3 answers
Response from lonestarlizard | Reviewed this property |
Not sure of the brand but as others here have posted, it isn't very good. We usually take our machine and make our own coffee. If you like good, reasonably strong coffee, this hotel does not have it. The rest of breakfast is... More
0
Votes
Lieu H
8 March 2015|
AnswerShow all 5 answers
Response from Jacktech24 | Reviewed this property |
About a ten minutes drive or so. Not a bad location from the University.
0
Votes
Room Tips
"Room next to side exit stairs noisy"
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"Great place to stay!"
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"I couldn't find the refrigerator, microwave, or coffee pot until I left in the morning. They were located..."
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"Make sure if you stay at this hotel you keep your door chained and locked. Also make sure to have your..."
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