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BEST WESTERN PLUS Lubbock Windsor Inn

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#20 of 63 Hotels in Lubbock
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700 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Lubbock Windsor Inn
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Showing 694: English reviews
Reviewed 31 January 2015

We were without hot water for a whole day.laundry rooms its no working appliances.breakfast was repeated foods from the day before.pool was under repair .repairs were being made while we're there and therefore had to tolerate the fumes friends m paint and whatever chemicals they were using.

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Helpful?
1Thank Maxine G
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

On behalf of all of us here, I would like to apologize for short term(Preventive Maintenance Gas line safety check) hot water issue. We are 365/24/7 operation like any other lodging establishment and we have to shut down some of our services at some point for preventive maintenance or repair. Unfortunately that happened during your stay. Swimming pool maintenance was...

Reviewed 31 January 2015 via mobile

We visited Lubbock and stayed at Best Western Windsor. The hotel is updated and very relaxed atmosphere. We booked by phone but upon arrival the only rooms left were 2 suites. The night clerk immediately got on the phone and approved our stay in the suite for the promised price of a regular room. We had a wonderful suite, very...

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Helpful?
Thank Honeydoc
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank You so much.

Austin, Texas
Reviewed 27 January 2015 via mobile

I have had to release the memories of Beat Western from the 80's. The hotel is older, but has been renovated with modern furnishings and decor. My room is very comfy, particularly the recliner... I usually don't sleep well in hotel beds, but I slept like a rock last night. They provide a hot cooked breakfast... The biscuits are really...

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Helpful?
Thank Lauronious
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thanks a lot.

Amarillo, United States
Reviewed 20 January 2015

Great overall considering the old blood stains on the comforters, and not just one room, BUT TWO rooms. Service was great, especially the evening desk clerk, very impressed with her. Very Welcoming! The location seemed a little shady but had no problems, so all was good. Easy entrance and easy exit. Check out good morning desk clerk didn't even ask...

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Helpful?
Thank Helen L
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

RUST stains are often mistakenly seen as a blood stain. Our day to day laundry system can take off blood stains very easy without any extra efforts. On behalf of our entire staff I would like to apologize for the issue that you found in two rooms out of your group block. After our research we did found issue with...

McKinney, United States
Reviewed 20 January 2015

No complaints at all. Staff deserve to be promoted to wireless service providers or cable service providers, very courteous and professional. Room was above average and extremely clean. Comfortable bed and TV at very reasonable rates, what else do you expect in Lubbock?

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Helpful?
Thank Shelly L
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Appreciate your inspiring words about our staff. Thanks.

Tulsa, Oklahoma
Reviewed 20 January 2015

When we arrived, smell of freshly baked complimentary cookies and hot coffee hit us in the lobby, enjoyed it after 4 hours flight. Staff was very professional and room was decent. Parking lot was relatively busy than other hotels around so they must have good reputation. I would recommend it to anyone with my eyes closed.

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Helpful?
Thank c m
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

We know the feeling. That happens to us everyday when that smell hit our noses. Thank you so much.

Chickasha, Oklahoma
Reviewed 17 January 2015 via mobile

Stayed here on a business trip. Very nice and helpful staff, hotel was was up to date, nice lobby and breakfast area. Breakfast was very good. Rooms were great, clean, smelled fresh, nice work area, good tv. What more could you ask for.

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Helpful?
Thank jdcpac
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for taking time to share your experience with other travelers. Hope to see you back soon.

Albuquerque
Reviewed 17 January 2015

Even though they were having trouble with the gas line , every body went above and beyond to make sure my stay was pleasant . I will always stay here when I am in the Lubbock area. Thank all of you for going that extra mile :)

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Helpful?
Thank kalykat
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank You for your understanding. We have to perform annual preventive maintenance as a safety precautions. Did not find any serious issues, everything back to normal with peace of mind as a bonus.

Santa Fe, New Mexico
Reviewed 16 January 2015 via mobile

Check in was a bit too tedious, but nothing out of the ordinary. The room was neat and clean, but hot as a sauna. No matter what temperature we set the heater at, it was HOT. We were too tired to complain, so we alternated between hot and cold all night. The breakfast was OK except for the scrambled eggs...

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Helpful?
Thank adrilandes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Please accept our apology for not exceeding your expectations. We strive to hear from our guests so we can continue to improve. Hope you will give us another chance in future.

oklahoma city, United States
Reviewed 8 January 2015

It's been a while I remember someone really care for their customers. Who would give you ride to pharmacy in icy road condition while it still snow? Even cab company declined, one of the staff members step forward without any compensation, she said thank you is enough. I stayed at appears to be recently painted room, it was nice, clean...

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Helpful?
Thank Leland S
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Appreciate your kind words.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
Official Description (provided by the hotel)
100% NON SMOKING. Interior corridor room entrances. With elevator. Very friendly staff. Indoor heated swimming pool, hot tub, fitness center, business center. Complimentary full hot breakfast, free wi-fi, free parking. All rooms equipped with LCD tv, Micro/Fridge, Iron/Ironing board, hair dryer, iPhone docked alarm clock. King rooms with recliner and double queen with lounge chair and ottoman.Located off of the I 27 at a junction of loop 289, hwy 84 & hwy 87. Very easy entry/exit. Close to restaurants, Texas Tech University, United spirit arena, Medical district, airport, golf courses and downtown. ... more   less 

Additional Information about BEST WESTERN PLUS Lubbock Windsor Inn

Address: 5410 Interstate 27, Lubbock, TX 79404-4500
Region: United States > Texas > Lubbock
Price Range: $105 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Lubbock Windsor Inn 2.5*
Number of rooms: 64
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Also Known As:
Best Western Lubbock Windsor Hotel Lubbock
Lubbock Best Western
Hotel Style:
#1 Green Hotel in Lubbock
#7 Romantic Hotel in Lubbock
#11 Business Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Lubbock Windsor Inn staff and other travellers.
2 questions
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Fort Worth, Texas

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Questions? Get answers from BEST WESTERN PLUS Lubbock Windsor Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the Air Conditioner”
  • Air Conditioner Filters EXTREMELY Dirty
 of 5 bubbles 651jessiep, 19 Nov 2016 | Read review
“Pet friendly room have easy acess to outside but still have all the amenities and modern style.”
 of 5 bubbles wendywilliams2016, 2 Nov 2016 | Read review
“Rooms in the center were very quiet.”
 of 5 bubbles badge529, 1 Nov 2016 | Read review
“Opposite side of I27 would be more quiet.”
 of 5 bubbles W6152PRkarenc, 29 Aug 2016 | Read review
“just ask for room in quieter area!”
 of 5 bubbles gloriaa2013, 23 Aug 2016 | Read review
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